This site uses cookies to store information on your computer. I'm fine with this Cookie information
Follow is on Twitter Like us on Facebook Follow us on Instagram
Covid-19 (Coronavirus)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Ward Clerk - Glasgow Royal Infirmary


What are you looking for?

We are recruiting an Apprentice to train as a Ward Clerk, based at Glasgow Royal Infirmary and supporting the wider healthcare team delivering care to older people.

What does Older Peoples Medicine do? 

This post is at Glasgow Royal Infirmary, predominately covering wards 32, 35 and 38.

These are wards that specialise in the care of older people.  Anyone working within Older Peoples Medicine should be aware that the patients they care for are generally frail and may have a number of different health problems.  It is common to have patients who have dementia or other conditions that may make them confused, anxious, upset and sometimes aggressive.  

What qualifications do I need?

At the point of submitting your application you must have a National 4 in English two other National 4 Qualifications (or equivalent level SQF Qualifications/Awards)

As well as meeting the academic criteria you must also demonstrate in your application that you possess excellent attention to detail as accuracy is vital in this role.

You will demonstrate the ability to multi task, working alone as well as part of a wider team.  Good interpersonal and communication skills are essential.

The most important personal qualities you will have is the ability to communicate effectively with colleagues and the public, a willingness to be flexible, help your colleagues and be  willing to learn new skills.

Use of our IT systems is a significant part of the job so having basic IT skills is essential.  We also need someone who can work paying close attention to detail, as we work with important clinical patient information which we need to make sure is accurate.

Working in a ward environment can be busy but you are working as part of a team that is helping patients to get better and to recover sufficiently so that they can leave hospital.  All staff must present a caring attitude and an ability to listen and act appropriately.   Some patients may be disorientated and may occasionally be agitated or agressing and you will be expected to show tolerance and understanding (following training).  Patients respond well to kindness!

This role can be extremely rewarding and you will be workinging in a meaningful way to support the delivery of important clinical services to patients. 

You will find further guidance on how to complete this section of the application form and suggested examples of cross transferable skills from education/extra curricular activities in the in the Candidate  Information pack.

Is there an age limit?

These apprenticeship are only open to applicants aged 16-24 years (or 29 years for candidates with a disability)  in line with NHS Greater Glasgow and Clyde Youth Employment Plan and in support of our workforce demographics and projections. 

What are the working hours and shift pattern?

You will work a standard 37.5 hour working week (30 minutes unpaid lunch)from Monday to Thursday between  08.30 and 16:45 and   08:30 - 16:15 on Fridays.

 What will I be doing?

A full job description is provided at the end of this information pack and this provides details of all aspects of the role.  However, a summary of some of the key duties is provided below.

  • Provide a reception service for patients and visitors arriving at the ward or day hospital
  • Answer telephone enquiries, taking/relaying messages and providing information
  • Maintain electronic and paper based patient records systems providing confidential, accurate and up to date information
  • Maintain patient demographic and administrative data through continual chacking and updateing of TrakCare patient management system
  • Provide administration support to facilitate the patients progress through their care pathway

 Who else works within the team?

There is a broad range of people who work within the team.  This includes:

  •  Consultants
  • Senior Charge Nurse and nursing team
  • Pharmacy team
  • Physiotherapists, Speech & Language Therapists, Podiatrists
  • Phlebotomists
  • Porters
  • Domestics
  • Medical Secretaries
  • Health Records Team
  • Ambulance staff

You will also need to work with colleagues in other hospitals, social work departments, GP Surgeries, community based health teams, carers and relatives.

What qualifications and training will I receive?

During the MA programme you will be working towards achieving an SVQ 2 in Healthcare Support (Non Clinical)

You will find more detail on the training and education components of this apprenticeship in the Candidate Information Pack

How long will the Apprenticeship last?

This apprenticeship will last for 12 Months.

When will this Apprenticeship start?

We anticipate that successful candidates will commence employment (subject to the length of time it takes to complete individual pre employment checks) by June 2017.

What happens a the end of the Apprenticeship?

All candidates who successfully complete all elements of the NHS Greater Glasgow and Clyde Modern Apprenticeship Programme will move into permanent employment within the organisation.

How much will I be paid and how many hours a week will I work?

NHS Greater Glasgow an Clyde is a Living Wage Employer and this Modern Apprenticeship will pay you a minimum of £16,086 per year (£8.25 per hour)

You will work a 37.5 hour week.

As an employee of Greater Glasgow and Clyde you will also be entitled to all the benefits that our staff receive including a minimum of 27 days paid annual leave, an additional 8 days paid public holidays and enrolment in the NHS Scotland Pension Scheme.