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Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.



What does the General Surgery Waiting List Team Do?

The department provides a range of general surgical services to patients which involves outpatient clinics, carrying out diagnostic tests and carrying out emergency and elective surgery on patients.  In order to provide these services to patients there is a significant amount of administration required.  This post will be mostly based in Waiting Times team which oversees the arrangements for patients to attend clinics and attend for surgery.

What qualifications do I need?

At the point of submitting your application you must have 

  • National 4  English  (or equivalent) and two other National 4 qualifications (or equivalent SCQF level awards/qualifications)

As well as meeting the academic criteria your application must also demonstrate that you possess good attention to detail, problem solving skills and the ability to multi task.  Good interpersonal and communication skills are essential, as is having an organised approach to your duties. 

A very important part of this job is dealing with patients, carers and a broad range of colleagues.  Being polite and having good manners is essential.  Being able to deal with patients in a professional manner is essential, as is establish good working relationships with the other members of the General Surgery team and other departments in the hospital.  

We are looking for someone who is enthusiastic to learn and develop within an apprenticeship.  It is important that you take pride in doing your best and are not scared to take on new challenges as part of a team.   It is also important you have a willingness to be flexible, have a positive and helpful attitude.

It’s important to us that our team members recognise the value of their work and the contribution they make in delivering a high standard of service to the patients we serve.

Is there an age limit?

These apprenticeship are only open to applicants aged 16-24 years (or 29 years for candidates with a disability)  in line with NHS Greater Glasgow and Clyde Youth Employment Plan and in support of our workforce demographics and projections. 

Where will I be working? 

You will be based in the Glasgow Royal Infirmary.

What are the working hours and shift pattern?

You will work a standard 37.5 hour working week from Monday to Friday between 8:30 am to 4:30 pm (30 minutes unpaid lunch).

What will I be doing? 

A full outline of the duties is provided in the full job description (attached).   A summary is outlined below:

  •  General Admin duties
  • Entering data and modifying data on departmental spreadsheets

  • Updating patient information systems

  • Typing

  • Booking and rescheduling appointments

  • Dealing with incoming and outgoing telephone calls

  • Direct contact with patients on the telephone or sometimes face to face

  • Working alongside staff in other departments

Who else works in the team?

You will work with a team comprising of 2 Waiting List Co-Ordinators,  14 Secretaries,  9 Typists,  9 Ward Clerks

What qualifications and training will I receive?

This post reflects the following Modern Apprenticeship Framework:

  •  Business & Administration Level 2

This means you will be working towards an SVQ 2 in Business Administration.

You will find more detail on the training and education components of this apprenticeship in the Candidate Information Pack

How long will the Apprenticeship last?

This apprenticeship will last for 12 Months.

When will this Apprenticeship start?

We anticipate that successful candidates will commence employment (subject to the length of time it takes to complete individual pre employment checks) by June 2017.

What happens a the end of the Apprenticeship?

All candidates who successfully complete all elements of the NHS Greater Glasgow and Clyde Modern Apprenticeship Programme will move into permanent employment within the organisation.

How much will I be paid and how many hours a week will I work?

NHS Greater Glasgow an Clyde is a Living Wage Employer and this Modern Apprenticeship will pay you a minimum of £16,086 per year (£8.25 per hour)

You will work a 37.5 hour week.

As an employee of Greater Glasgow and Clyde you will also be entitled to all the benefits that our staff receive including a minimum of 27 days paid annual leave, an additional 8 days paid public holidays and enrolment in the NHS Scotland Pension Scheme.



Last Updated: 17 March 2017