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Orthotics Administrator


What are we looking for?

We are recruiting an Apprentice to train as an Administrator , supporting the Orthotics Department.

What does the Orthotics Department do? 

Orthotics provides body worn devices to patients to help with their mobility, improve function or reduce pain. We assess patients to decide on the correct treatment and can see patients as an inpatient in hospital wards but we mainly deliver service to out patients in outpatient clinics across NHSGGC.  This includes adults and children.

As a department we are very interested in the use of new technologies and are leaders in the use of technology to manufacture orthoses throughout the UK. We have used CAD CAM (Computer Aided Design and Computer Aided Manufacture) in our lab for nearly 10 years and are always looking for new ways to develop, design and manufacture better orthoses for our patients. The next stage for us would be looking at 3D printing some orthoses and this is something we hope to trial in the next year.

There are often opportunities within the department to apply for more senior posts within the admin team as our ethos is to develop and promote from within our own team where possible.

What qualifications do I need?

At the point of submitting your application you must have a 4 in English and two other National 4 Qualifications (or equivalent level SQF Qualifications/Awards)

As well as meeting the academic criteria your application must also demonstrate that you possess good attention to detail, problem solving skills and the ability to multi task.  Good interpersonal and communication skills are essential.

The most important personal qualities you will have is the ability to communicate effectively with colleagues and the public, a willingness to be flexible, help your colleagues and be  willing to learn new skills.

You will find further guidance on how to complete this section of the application form and suggested examples of cross transferable skills from education/extra curricular activities in the in the Candidate  Information pack. COMING SOON

Is there an age limit?

These apprenticeship are only open to applicants aged 16-24 years (or 29 years for candidates with a disability)  in line with NHS Greater Glasgow and Clyde Youth Employment Plan and in support of our workforce demographics and projections. 

Where will I be working?

You will work within the Orthotic Service, which delivers service to patients across 8 hospital sites in NHSGGC, however, this job is based entirely in the Orthotic Department, at Gartnavel General Hospital.

What are the working hours and shift pattern?

You will work a standard 37.5 hour working week from Monday to Friday between  8:30 am to 4:30 pm, (30 minutes unpaid lunch)

What will I be doing? 

As an Administrative Assistant you will have a wide range of duties which means that you will have to prioritise your workload so that you meet deadlines.  On occasions there may be conflicting deadlines so it is important to know when to ask for help.  

The department receives calls from members of the public and on occasion these could be complaints. It is important to remain calm, tactful and diplomatic when dealing with callers.

We can be very busy department with  lots of deliveries to deal with.   You will spend a lot of time using a computer at a desk.  There is also some lifting and manoeuvring of boxes.

Your duties will include, but are not limited to some or all of the following.

  •  Telephone enquiries
  • Book appointments for patients
  • Pull clinic goods for every Orthotic clinic across the 8 hospitals
  • Book in deliveries, label them and put in the correct place
  • Deal with online referrals from wards, book onto clinics
  • Deal with clinic boxes coming back from the hospital, sort out the paperwork, ie posting referrals queries
  • Telephone contact with companies to query deliveries etc
  • Opening mail and sorting
  • Posting goods to patients
  • You will be trained in the Hospital Trakcare system and the Orthotic GL system

We were one of the first services within NHSGGC to become paper-lite and are working towards becoming paperless. We are one of the only Orthotic Services in Scotland to be working paper-lite.

Who else works in the Team?

The Orthotic Team is made up of an Administration Lead, two Administration Supervisors and five Orthotic Administrators

This apprenticeship is a new post.

What qualifications and training will I receive?

During the MA programme you will be working towards achieving an SVQ 2 in Business & Administration.

You will find more detail on the training and education components of this apprenticeship in the Candidate Information Pack

How long will the Apprenticeship last?

This apprenticeship will last for 12 Months.

When will this Apprenticeship start?

We anticipate that successful candidates will commence employment (subject to the length of time it takes to complete individual pre employment checks) by June 2017.

What happens a the end of the Apprenticeship?

All candidates who successfully complete all elements of the NHS Greater Glasgow and Clyde Modern Apprenticeship Programme will move into permanent employment within the organisation.

How much will I be paid and how many hours a week will I work?

NHS Greater Glasgow an Clyde is a Living Wage Employer and this Modern Apprenticeship will pay you a minimum of £16,086 per year (£8.25 per hour)

You will work a 37.5 hour week.

As an employee of Greater Glasgow and Clyde you will also be entitled to all the benefits that our staff receive including a minimum of 27 days paid annual leave, an additional 8 days paid public holidays and enrolment in the NHS Scotland Pension Scheme.

How can I find out more about this Apprenticeship?

If you meet the selection criteria we would encourage you to attend an information session.  These are not mandatory for applicants but it is your opportunity to speak to the Teams and find out more about the MA programme.


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Last Updated: 17 March 2017