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Senior Library Assistant


What are you looking for?

We are Recruiting an Apprentice to train as a Senior Library Assistant, supporting the wider e- Health Team

What does the Library Services Team do? 

The library provides educational and information related resources and services to NHS staff including doctors, nurses, physiotherapists and all other NHS staff and medical and nursing students on placement.

Services include providing basic IT support, loaning of medical textbooks, promotion, induction and training on how to find medical and health information.  We provide specialist medical information search services to all NHS staff.

The NHS library service is a vital support service within NHS Greater Glasgow and Clyde and every day we learn about new aspects of the NHS and meet new people.

What qualifications do I need?

At the point of submitting your application you must have a National 5 Qualification in English at Grades A to C (or Standard Grade 1 or 2 OR Intermediate 2, A to C) and two other National 4 Qualifications.

As well as meeting the academic criteria you must also demonstrate in your application that you possess good attention to detail, good IT skills and the ability to multi task.  

This is a public facing role so you will need to be friendly and approachable therefore good interpersonal and communication skills are essential.

The most important personal qualities you will have is the ability to communicate effectively with colleagues and public, a willingness to be flexible, help your colleagues and be  willing to learn new skills.

You will find further guidance on how to complete this section of the application form and suggested examples of cross transferable skills from education/extra curricular activities in the in the Candidate  Information pack. 

Is there an age limit?

These apprenticeship are only open to applicants aged 16-24 years (or 29 years for candidates with a disability)  in line with NHS Greater Glasgow and Clyde Youth Employment Plan and in support of our Workforce Demographics and projections. 

Where will I be working? 

You will be working in the busiest NHS staff library (within NHS Greater Glasgow and Clyde) on the Queen Elizabeth University Hospital Campus.  For a visual tour of the library click here:  QEUH Library You Tube video

What are the working hours and shift pattern?

You will work a standard 37.5 hour working week from Monday to Friday between  9 am to 5 pm, (30 minutes unpaid lunch).  We also operate a flexi time system.

What will I do?

It is rewarding to work in a busy NHS staff library environment, satisfying user needs and contributing to patient care.  The volume of work means that there can be, at times, constant interruptions to workflow.  At other times the library can have very few direct user enquiries and this workload needs to be managed.  You will have to have the ability to work under both circumstances.

Some tasks are complex, whilst others are very repetitive and mundane.  You will be working with a wide variety of users from students on placements, through administrative staff to high ranking medical and nursing staff and must deal with them all in a professional manner.

The majority of the work is desk based at the library reception but on occasion you may have to move heavy resources and equipment, subject to health and safety assessment.  The role can also include promotional visits to other NHS departments and health centres.

At times you may have to deal with distressing health related images or information, but this is fairly rare. 

Your duties will include, but are not limited to some or all of the following.

  • First point of contact for answering enquiries – verbally, in person, via email or phone and using electronic resources
  • Promotion and outreach – promote library services to users and potential library users across the site including new users induction
  • IT – maintaining library databases, data input and basic report writing, assisting users with basic IT support and promotion of electronic resources including using Apps and mobile devices
  • Update user records using OpenATHENS online password system
  • General administration – eg ordering stationery, assisting with financial procedures, processing mail and all other basic library administrative tasks
  • Maintain IT equipment and other resources, and health and safety monitoring within the library
  • Participating in one off projects, audits and statistical record keeping – eg daily temperature audit or record management
  • Maintaining medical textbooks – circulation, shelving, identifying missing stock, creating displays and other associated duties
  • Personal development – attend regular team meetings and training relevant to the post

A comprehensive list of all duties and responsibilities is given in the full job description.

Who else works in the team?

The team is managed by full time Sector Manager and you will be part of a team of a full time Assistant Librarian , part time Senior Library Assistant, a part time Library Assistant and part time Women and Children’s Specialist Librarian.

This NHS library is located within a new purpose built building on a brand new campus, which creates a vibrant and fast moving workplace and no two days are  the same.  Some of our recent promotional events have included promoting medical apps – as part of our “CPD and a Cup of Tea” promotion and encouraging library users in the Reading Ahead Challenge through our regular monthly “Book and Brew” events.

Suprisingly we don’t deal directly with patients and instead focus on NHS staff and medical and nursing undergraduate students.  We don’t go out with a “book trolley” but do go out and about with ipads and mobile devices to support NHS staff in the wards.  We are more likely to deal with basic IT enquiries on a daily basis  than enquiries about bestselling medical textbooks.


This post will develop useful general administrative, office and library skills.  Over time there is potential for this post to develop and with opportunities to undertake further training eg study for associate membership of the Chartered Institute of Library and Information Professionals.

What qualifications and training will I receive?

During the MA programme you will be working towards achieving an SVQ 3in Business & Administration.

You will find more detail on the training and education components of this apprenticeship in the Candidate Information Pack 

How long will the Apprenticeship last?

This apprenticeship will last for two Years.

When will this Apprenticeship start?

We anticipate that successful candidates will commence employment (subject to the length of time it takes to complete individual pre employment checks) by June 2017.

What happens a the end of the Apprenticeship?

All candidates who successfully complete all elements of the NHS Greater Glasgow and Clyde Modern Apprenticeship Programme are guaranteed permanent employment.

How much will I be paid and how many hours a week will I work?

NHS Greater Glasgow an Clyde is a Living Wage Employer and this Modern Apprenticeship will pay you a minimum of £16,086 per year (£8.25 per hour)

You will work a 37.5 hour week.

As an employee of Greater Glasgow and Clyde you will also be entitled to all the benefits that our staff receive including a minimum of 27 days paid annual leave, an additional 8 days paid public holidays and enrolment in the NHS Scotland Pension Scheme.

How can I find out more about this Apprenticeship?

If you meet the selection criteria we would encourage you to attend an information session.  These are not mandatory for applicants but it is your opportunity to speak to the  Team and find out more about the MA programme.


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Last Updated: 20 April 2017