Go to the reception desk and tell our team member your name and appointment time. You don’t have to tell them what the appointment is about. If it’s the first time you’ve come to the service, there will be some information to read and registration paperwork to complete. We will take your details and you will be asked to sign a consent form. At any time you can let us know what pronouns you prefer to use and we’ll make sure our team are aware.
You might notice that our waiting areas look a bit different to a normal health centre reception area. Some of our venues have dimmed lighting and music playing. We’ve set them up in this way to create friendly and relaxed environment and to help you feel comfortable.
If there’s anything we can do to make your visit easier, please let us know in advance if possible. All of our venues have a Hearing Loop system and we can provide an interpreter if you require support with spoken languages, British Sign Language or Deafblind communication.
We hope you have a positive experience at the Youth Health Service but we recognise that we don’t always get it right. Your comments and feedback can help us to improve.
We have comment boxes in all our venues where you can give feedback.
If you want to talk to us about your experience you can either speak to a member of the team at one of our venues or phone us on 0141 451 2727.
Ideally we would like to deal with any complaints within the service. One of our team may be able to resolve the issue, but if this is not possible, you can contact our service manager by phoning 0141 451 2727.
In the event that the issue still isn’t resolved, there is a formal complaints process you can access through Glasgow City Health and Social Care Partnership.