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Patient Support Services

Visibility 's Patient Support Service

Within the eye clinic at Gartnavel General Hospital Visibility offers a unique service for all patients, families, carers and staff.   Established in 2002, it was the first of its kind in Scotland and supports approximately 1,000 people per year who attend the Ophthalmology Department.  It is held in high regard by staff and patients alike and is very much an integral part of the eyecare services offered within the Tennent Institute.  

What does the service provide

This service offers a confidential opportunity for people to talk about their sight loss.  Emotional and practical support is offered as is information, advice and onward referral to a wide range of support services.  Many people welcome the chance to discuss the impact of sight loss in a non clinical environment and find they feel more confident as a result of the knowledge and advice offered.  There is also the opportunity to see and try a range of aids and equipment, many of which encourages independence.

How to access the service?

The majority of patients using the service have been referred by one of the clinical staff.  It may be the case that you are seen on the day you attend, if that isn't possible the Patient Support Service will follow up the referral with a telephone call.   This referral opportunity is open to patients attending any hospital within NHSGGC.  The service is also more than happy to take self referrals and contact details of the service are given below. 

Of course for patients attending the Eye Department at Gartnavel, there is always the opportunity to drop in and see if a patient support worker is available.  In January 2011, this opportunity has been extended with the development of a base within the New Victoria Infirmary.  

Where and when?

The Patient Support Service at Gartnavel General Hospital is located in Room 8, Waiting Area B of the Eye Clinic and the normal service hours are Monday to Friday 9.30am - 5pm.  Should you wish to make contact please telephone 0141 211 6753.

At the Victoria Infirmary the service operates on a Tuesday from 9.30am - 5pm.

Further help and support

The Patient Support Service is one of many services offered by Visibility.  If you wish to find out more about the services we provide you can visit our website at or telephone us on 0141 332 4632.