* Note these numbers and contact information are for Glasgow Royal Infirmary (Stobhill) patients only *
Patient Focused Booking Lines: 0141 211 4608/5146 (for appointment queries)
If you know the name of your consultant and have been listed for surgery, please contact the relevant secretary detailed below.
Monday to Thursday 8am – 5pm
Friday 8am – 4pm
In an emergency, use this link to find your local Glasgow Emergency Department or Minor Injuries Unit.
Note that all the contact numbers below are for the Orthopaedic Department only
| (PFB LINES) Patient Focused Booking 1 | 0141 211 4608 and 0141 211 5146 |
| Return Appointments | 0141 211 4608 and 0141 211 5146 |
| Medical Advice (current patients only) 2 | 0141 211 5034 |
| Outpatient Waiting List Coordinator / Admin Supervisor | 0141 211 4499 |
| MSK Oncology / Admin Supervisor | 0141 211 5754 |
| Orthopaedic Outpatient Email | [email protected] |
*
1 Information on patient focused booking.
2 This line is manned by nursing staff who may be limited in the advice they are able to offer.
| CONSULTANT | SUB SPECIALITY INTEREST |
SPECIALITY SECRETARY | CONTACT NUMBER |
| Mr C Senthil Kumar FRCS [Tr & Orth] | Foot and Ankle | Debbie Clearie | 0141 211 5402 |
| Miss Jane Madeley FRCS [Tr & Orth] | Foot and Ankle | ||
| Mr Andrew Brooksbank FRCS [Tr & Orth] | Shoulder | Kirstie Stirling | 0141 211 5500 |
| Mr Cameron Elias-Jones | Shoulder | ||
| Mr Mansur Halai FRCS [Tr & Orth] | Foot and Ankle | Briony McCulloch | 0141 211 4427 |
| Mr Paul Jenkins MD FRCS [Tr & Orth] | Shoulder, Elbow and Hand | Alison McDermott | 0141 211 5186 |
| Mr Grzegorz Sianos | Hand & Wrist | Morag McCall | 0141 211 4447 |
| Mr Matthew Torkington FRCS [Tr & Orth] | Hand & Wrist | ||
| Mr Angus Maclean FRCS [Tr & Orth] | Knee & Trauma Reconstruction | Tracey Wilson | 0141 232 0911 |
| Mr Colin Drury FRCS [Tr & Orth] | Knee & Trauma Reconstruction | ||
| Mr Mark Blyth FRCS [Tr & Orth] | Knee & Trauma | Grace Collins | 0141 211 4107 |
| Mr Bryn Jones FRCS [Tr & Orth] | Knee & Trauma | Denise Fisher | 0141 211 4606 |
| Mr Andrew Shaw FRCS [Tr & Orth] | Knees | ||
| Mr Kevin Bryceland | Hips | Linda West | 0141 211 4420 |
| Mr Andrew Stark FRCS [Tr & Orth] | Hips | ||
| Mr Ashish Mahendra FRCS | Musculoskeletal Oncology | Margaret Ann Gourlay | 0141 211 4744 |
| Mr Sanjay Gupta FRCS [Tr & Orth] | Musculoskeletal Oncology |
(Glasgow Royal Infirmary)
| Ward 61 | 0141 211 4327 |
| Ward 62 | 0141 211 4251 |
| Ward 26/*27 Temporarily Ward 19 | 0141 211 0418 |
| Same Day Admission Unit (Reception) | 0141 211 4650 |
(Stobhill Ambulatory Care Hospital)
| Day Surgery Unit (Reception) | 0141 355 1329 |
Very simply, PFB puts patients at the heart of the booking process by engaging them in dialogue about their appointment. Previously, patients would be sent an appointment letter, with the date and time of their appointment, no matter how far ahead in time that may have been. When the appointment day came, patients may have no longer required the consultation, may have forgotten to turn up or booked clinics may have been cancelled.
With PFB, patients are sent an invitation letter, inviting them to telephone or email the hospital to arrange a suitable date and time for an appointment within current guarantee time guidelines. The process is complemented by a policy that prevents a clinic being cancelled with less than six weeks' notice. Therefore, when the patient phones or emails, the appointment options are limited to only those clinics scheduled in the next few weeks (non-routine patients are clinically prioritised to by-pass this process and will always be seen first).
The call operator offers a choice of dates and times and the patient chooses the most convenient to them. After a period of 7 days, if the patient fails to phone a reminder letter will be sent, after checking contact details, if the patient fails to respond to the reminder letter after a period of 7 days a further letter is sent to the patient and their GP, explaining that they have been removed from the waiting list.
Copyright 2020 NHSGGC
