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Covid-19 (Coronavirus)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Advice for cases and contacts

This advice is also available to download as a PDF.

Test and Protect Information Leaflet (PDF)

Test, Trace, Isolate and Support (TTIS) is a public health measure designed to help interrupt chains of transmission ...

Test, Trace, Isolate and Support (TTIS) is a public health measure designed to help interrupt chains of transmission of COVID-19 in the community by identifying cases, tracing the people who may have become infected by spending time in close contact with them, and then supporting those close contacts to self-isolate, so that if they have the disease they are less likely to transmit it to others. 

A case is someone who has symptoms and a positive test for COVID-19.

In Scotland, TTIS is known as Test and Protect.

More information can be found on the Scottish Government’s website.

Contact tracing involves identifying people who have had enough contact with a confirmed case so that they are themse...

Contact tracing involves identifying people who have had enough contact with a confirmed case so that they are themselves at risk of infection.  These ‘contacts’ can then be given advice to reduce spread to other people as much as possible. 

Contact tracing is one part of the Test and Protect programme and is a well-established public health intervention. Health Protection teams have a lot of experience and expertise in delivering contact tracing for a range of infectious diseases.

NHS contact tracing teams are notified of positive test results for COVID-19 infection. People with a positive test w...

NHS contact tracing teams are notified of positive test results for COVID-19 infection. People with a positive test will receive a phone call, e-mail, or text from an NHS contact tracer.

You will be asked a series of questions to gain information such as who you live with, which people you have been near recently and where you have been.

You will also be asked about your movement and contacts in the 48 hour period prior to having the test.

The contact tracer will then decide which people you have been near recently should be classified as ‘contacts’.

The contact tracing teams will then get in touch by phone, e-mail or text with those people classified as ‘contacts’ to inform them and give them advice. They will not be told the identity of the person with COVID-19 who they had contact with.

Your details and the details of your contacts will be recorded in a secure database.

The NHS Contact Tracer will determine whether a contact is significant enough to warrant isolation but in general som...

The NHS Contact Tracer will determine whether a contact is significant enough to warrant isolation but in general someone will be defined as a contact if they have had exposure to the confirmed case in the period from 48 hours prior to symptom onset to seven days from symptom onset such as:

  • living in the same household 
  • face to face contact for any length of time; 
  • been within two metres for 15 minutes or more.

You will be asked to self-isolate for 14 days.  You will be advised of the date this concludes. Further action depen...

You will be asked to self-isolate for 14 days.  You will be advised of the date this concludes.

Further action depends on whether you develop symptoms or not.

If you have no symptoms during the 14-day isolation period:

You can end self-isolation, but you must continue to abide by current Scottish Government guidance.

If you develop symptoms during the isolation period:

You should arrange a test. Advice on who is eligible for a test and how to book can be found on NHS inform.

You should continue to isolate whilst awaiting the result. If the test comes back positive NHS contact tracers will be in touch with further advice but you should continue to self-isolate. If the test is returned negative, you should complete your 14-day isolation period.

Should another household member test positive for coronavirus during the 14-day household-isolation period, the 14-day period does not need to be extended for those with no symptoms i.e. they should complete their initial 14-day isolation period.

If your symptoms are severe at the start, or worsen during isolation, you should access NHS Inform for further advice. If you do not have internet access or your symptoms are severe, contact NHS 24 (call 111) for further advice and tell the call handler you are a contact of a confirmed case of COVID-19. If you have a medical emergency, you should call 999 and tell the operator/call handler that you are a contact of a confirmed case of COVID-19. 

If you are unable to arrange a test, you must complete your 14-day isolation period.

If you develop new coronavirus (COVID-19) symptoms at any point after ending your first period of isolation then you need to follow the guidance for households with possible coronavirus (COVID-19) again on NHS Inform.

You will be asked to self-isolate for 14 days.  You will be advised of the date this concludes. As long as you have ...

You will be asked to self-isolate for 14 days.  You will be advised of the date this concludes.

As long as you have no symptoms, other people in your household do not need to self-isolate. Further action depends on whether you develop symptoms or not.

If you have no symptoms during the 14-day isolation period

You can end self-isolation, but you must continue to abide by current Scottish Government guidance to stay at home.

If you develop symptoms during the isolation period

The rest of your household should immediately begin to isolate, following the household isolation guidance on NHS Inform.

You should also arrange a test. Advice on who is eligible for a test and how to book can be found on NHS inform.

You should continue to isolate whilst awaiting the result. If the test comes back positive you will be followed up by NHS contact tracers and you and your household should continue to self-isolate.

If the test is returned negative your household can stop their isolation, but you must complete your 14-day isolation period and continue to follow the current advice from Scottish Government on physical distancing and staying at home.

If your symptoms are severe at the start, or worsen during isolation, you should access NHS Inform for further advice. If you do not have internet access or your symptoms are severe, contact NHS 24 (call 111) for further advice and tell the call handler you are a contact of a confirmed case of COVID-19. If you have a medical emergency, you should call 999 and tell the operator/call handler that you are a contact of a confirmed case of COVID-19.

If you are unable to arrange a test, you must complete your 14-day isolation period.

If you develop new Coronavirus (COVID-19) symptoms at any point after ending your first period of isolation then you need to follow the guidance for households with possible coronavirus (COVID-19) again on NHS Inform.

Where individuals have not been trained to use face masks, they may be less effective in preventing transmission of i...

Where individuals have not been trained to use face masks, they may be less effective in preventing transmission of infection.   You will therefore still need to isolate if you are confirmed as a contact.

During isolation Do not go to work, school, or public areas, and do not use public transport or taxis.  Do not ha...

During isolation

  • Do not go to work, school, or public areas, and do not use public transport or taxis. 
  • Do not have visitors, including friends and family. You should not go out even to buy food or other essentials, and any exercise should be taken within your home. 
  • If you require help with buying groceries, other shopping or picking up medication, or walking a dog, you will need to ask friends or relatives. Alternatively, you can order medication by phone or online. You can also order your shopping online. Make sure you tell delivery drivers to leave items outside for collection if you order online. The delivery driver should not come into your home. You can find further information about how to get additional support on the Ready Scotland website. 
  • Where you can, you should look to family, friends, and neighbours to help support you during a period of self-isolation. If this is not possible, please use the National Assistance Helpline (0800 111 4000). This helpline is for people staying at home to stop the spread of coronavirus who need extra help. Please remember this helpline is dedicated to helping those who cannot leave their home and who cannot otherwise get the help they need.

Reduce the spread of infection in your home

  • If you share a house, it is important to avoid contact as much as possible with other people in your home in order to reduce the risk of transmitting infection. Aim to keep two metres away and if possible, sleep in a different bed/bedroom where possible.
  • Minimise as much as possible the time you spend in shared spaces such as kitchens, bathrooms and sitting areas.
  • If you can, you should use a separate bathroom from the rest of the household. If you have to share these facilities, it is important that you clean the facilities every time you use them (for example, wiping surfaces you have come into contact with). Make sure you use separate towels from the other people in your house, both for drying yourself after bathing or showering and for hand-hygiene purposes.  

Practice good hand and respiratory hygiene

The chance of spreading the virus in your home can be reduced if everyone follows this advice:

  • Wash your hands frequently with soap and water, for at least 20 seconds, rinse and dry thoroughly. 
  • Use hand sanitiser if soap and water are not available and your hands are not visibly dirty.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your mouth and nose with a disposable tissue when you cough or sneeze. 
  • Dispose of tissues into a plastic waste bag, the waste bag should be inserted into another bag, tied securely, and kept separately for at least 72 hours before being put into your usual external waste bin. Other household waste can be disposed of as normal. Following this, immediately wash your hands with soap and water for at least 20 seconds, rinse and dry thoroughly.

If you have had a positive test: You should consider how to best physically distance yourself from any vulnerable in...

If you have had a positive test:

You should consider how to best physically distance yourself from any vulnerable individuals or people who are shielding (such as the elderly and those with underlying health conditions in your household) for the duration of your self-isolation period. If this is not possible within your home, you should call the National Assistance Helpline (0800 111 4000) to discuss your needs.

If you have identified as a contact and now have symptoms:

Organise a test as soon as possible, physically distance yourself from any vulnerable individuals or people who are shielding (such as the elderly and those with underlying health conditions in your household) and continue self-isolating whilst you await your test result.

Guidance on who is eligible for a test and how symptomatic individuals in the community can book testing through the UK Government test sites can be found on NHS inform.

 

You should still isolate for 14 days from the last day of contact with the case, even if you have a negative test as ...

You should still isolate for 14 days from the last day of contact with the case, even if you have a negative test as you could still be incubating COVID-19 and risk spreading the infection to others. If you have had no symptoms after 14 days you may end self-isolation, but you must continue to abide by the current Scottish Government advice.

You can send an isolation note to your employer as proof you need to stay off work because of coronavirus via this NH...

You can send an isolation note to your employer as proof you need to stay off work because of coronavirus via this NHS website.  You do not need to get a note from a GP.

If you are an employee and unable to work due to coronavirus (COVID-19), please refer to this advice from Ready Scotl...

If you are an employee and unable to work due to coronavirus (COVID-19), please refer to this advice from Ready Scotland to find out about the support that is available to you.

 

Data collected during contact tracing is essential in supporting you if you have tested positive for COVIC-19 and in ...

Data collected during contact tracing is essential in supporting you if you have tested positive for COVIC-19 and in helping to trace others that may have become infected. All data we collect from you must be protected and comply with data protection rules such as UK Data Protection/GDPR. 

If you have tested positive your name and contact details will not be passed to others you have been in contact with, unless you have agreed to this. All contact tracing information, without identifiable information, will be used to help understand where outbreaks are happening in order that appropriate medical care and supplies can be provided to that area quickly, and to ensure the virus is contained.

A privacy notice in relation to how we use your data to help protect everyone from COVID-19 is available on the Scottish Government website.

  Unfortunately, we are aware that there are people trying to take advantage of the current situation to fraudulentl...

 

Unfortunately, we are aware that there are people trying to take advantage of the current situation to fraudulently obtain personal information and financial details. If you have any concerns, the information below will help you:

To verify any call from the NHS GGC Test & Protect Contact Trace Service, they will:

  •  Give you their name
  •  The number they are calling from
  •  Advise you to call this number, 0141 228 9900
  •  When you call this number the Contact Tracer details will be confirmed. 

Alternatively, please call any of our hospital switchboards who will be able to put you through to the NHS GGC Test & Protect Contact Trace Service. 

If you have had a test: 

  • you will be notified of the result and,
  • if you have tested positive,
  • advised that you will receive a call from the NHS GGC Test & Protect Contact Trace Service 

The Contact Tracer will: 

  • have your details: name, address, date of birth
  • will confirm these with you by reading out to you
  • you will NEVER be asked for any financial details 

If you have been identified as being in contact with a confirmed case, we will: 

  • explain the context, ie “you were at the supermarket on somewhere street, between 3 and 4pm on Thursday afternoon”
  • you might be given the name of the contact but ONLY if they have given permission
  • you will be asked to confirm your name, address and date of birth (this will be recorded on our system)
  •  you will NEVER be asked for any financial details   

For more information visit NHS Inform