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COVID-19 (Coronavirus info)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Staff support and wellbeing

We are here to support our staff as much as possible as we respond to the COVID-19 outbreak.

We want to encourage everyone to keep healthy during this unprecedented disruption to our daily life. This means taking care of both your physical and mental health.

With this in mind, NHS Greater Glasgow and Clyde has pulled together a number of resources to help you do this.

Arrangements to support staff health and wellbeing

Care, Listen, Connect A new Out of Hour’s service to support adults within Glasgow City, experiencing emotional dist...

Care, Listen, Connect

A new Out of Hour’s service to support adults within Glasgow City, experiencing emotional distress is available from Monday 25th May 2020.

The service is available to adults 18 and over, who at the time of their distress are currently within the geographical area of Glasgow City Health and Social Care Partnership and involved with services or one of the referral agencies.

The Compassionate Distress Response Service (CDRS) will support people who do not require a medical or specialist psychiatric assessment in their period of emotional distress.

The service is available seven days a week from 5pm to 2am in the morning and is provided for Glasgow City Health and Social Care Partnership (GCHSCP) by Glasgow Association for Mental Health (GAMH).

Referrals will be accepted from the following services: 

  • Mental Health Assessment Units
  • Out of Hours CPNs
  • Police Scotland
  • British Transport Police
  • Scottish Ambulance Service
  • GP Out of Hours
  • NHS 24
  • NHS GG&C Emergency Departments within the Queen Elizabeth University Hospital, Glasgow Royal Infirmary and the
  • Urgent Care Resource Hub

Telephone line: 0141 406 0900

Email: [email protected]

In light of the current Pandemic the service is offering telephone support only at this point as this can be provided within the safe restriction guidance of the current COVID-19 crisis. When able to we will add face to face and outreach support. 

Our team of Distress Response Workers and Coordinators will provide a listening ear to those referred into the service and support them to develop a plan of action to help alleviate their feelings of distress.

We will provide onward referral where required and if agreed with the individual we will follow up with a telephone call the next day. Case files will remain open for a month or longer depending on individual circumstances. 

First Responders will have determined that the person in distress does not require a clinical, medical or mental health response. All individuals must be able to consent to and have capacity to engage with the service. 

More information is available in the CDRS Leaflet (PDF), or from Fiona McMahon, Service Improvement Manager, Glasgow City HSCP, Adult Services.

Email: [email protected]

Acute Psychology Staff Support Service (APSSS) For hospital-based staff wishing to access psychological first aid as...

Acute Psychology Staff Support Service (APSSS)

For hospital-based staff wishing to access psychological first aid as a result of their challenging work circumstances, APSSS have developed an online provision using Attend Anywhere Technology.

The service provides a 30-minute telephone or video-based session (accessible via most smartphones, tablets and computers with a webcam & mic), delivered by qualified Clinical Psychologists who work routinely in Acute settings.

The sessions will promote staff skills in self-care, maintaining resilience, positive coping and encouraging existing good practice; as we appreciate many staff members/MDTs may already have in place helpful processes for support, which may only need to be reinforced or supplemented during this time.

To book sessions, call: 0141 277 7623.
Lines are open between 8am – 5pm (Out-with these times staff can leave an answer machine message requesting an appointment)

Sessions will be offered between the hours of 7am - 10pm weekdays and there will be some availability for weekend sessions.

National resources for staff, carers, volunteers and their families

A new national digital wellbeing hub has been created to enable staff, carers, volunteers and their families to access relevant support when they need it, and provides a range of self-care and wellbeing resources designed to aid resilience as the whole workforce responds to the impact of COVID-19.

Click here to access the hub.

Occupational Health Counselling Service

The Occupational Health service is providing support for staff who have any queries about their physical and mental health in relation to their fitness to work. The Occupational Health counsellors are supporting staff that would benefit from a ‘listening ear’ interaction.

Call: 0141 201 0600
Lines are open Monday to Friday, 8am and 6pm.

Online Support

NHS Education for Scotland - Psychosocial mental health and wellbeing support

Breathing Space - Listening, information and advice

Mental Health Foundation – Mental health and psychosocial support

Support in Mind Scotland - Mental health support

See Me – Resources to help challenge mental health stigma

NHS – Mental Health Apps

Scottish Association of Mental Health

It's important to take care of your mental health during this period.

You can do so by keeping connected with friends and family, taking breaks from the news, and finding ways to relax. 

More from the Scottish Association of Mental Health:


As we all follow Government advice to limit our social activities, we can continue being physically active. If you ar...

As we all follow Government advice to limit our social activities, we can continue being physically active. If you are well, a daily routine which includes physical activity can help you feel less anxious and help you sleep better.

If you are unwell, use all your energy to get better and don’t try to do too much.  When you’re getting better, return to your normal activities gradually.

Get outside

Being outside in the fresh air and green space can help reduce stress and make us feel better. Unless you are self-isolating, you can walk, jog, run or cycle outside on your own, as long as you keep 2 metres (three paces) away from other people.  

Walking is a great simple form of physical activity. Tracking your steps with a pedometer, a fitness tracker or a phone app is can help you keep you motivated to stay active.

World Walking – Download the free app or visit the website and try to virtually walk your way around a number of routes from across the world  

Active 10 App - free app to help you get into the habit of walking briskly for 10 minutes every day. You can also connect with other others to spur each other on. 

For those self-isolating and well: 

You don’t need a gym or special equipment to be active, there are lots of things you can do at home to help you stay active. 

Children and young people

These online activities are designed for kids to get active, but can be used by the whole family:


Make the most of being at home, and try some new home-based activities.  

The Department of Health has produced a series of online workouts from ab toning to Pilates. These can be found here

Older Adults

For older adults, including those that would normally be participating in NHSGGC’s Vitality programme or Paths for All’s Strength and Balance classes, we have strength and balance home based video’s delivered by our NHSGGC physiotherapists Nic and Julie.

Skin health advice during COVID-19 pandemic To help reduce the transmission of COVID-19 everyone is being asked to p...

Skin health advice during COVID-19 pandemic

To help reduce the transmission of COVID-19 everyone is being asked to perform hand hygiene more frequently.  There is also an increased requirement for wearing PPE including gloves and face masks. 

As a consequence of this there may be an increased risk of skin issues including dry, red, itchy or cracked skin.  This may be a new problem for staff during the current circumstances or may be an exacerbation of pre-existing skin conditions.

Good skin care is of the utmost importance to minimise the potential for breaks in the integrity of skin that may have implications for infection control and your ability to perform your role.

There are some simple precautions which can be taken to help to improve/maintain the integrity of our skin and reduce the risk of developing skin problems.

Hand Hygiene

  • Should be performed with soap and water or when hands are not visibly soiled with an alcohol based hand rub.
  • When hands are not visibly soiled it is recommended to use an alcohol based hand rub. Hand rubbing should be performed until the hands are dry, typically for a minimum of 20-30 seconds.
  • When using soap and water please ensure to wet hands prior to applying soap, rinse hands thoroughly and thoroughly dry your hands by patting, avoiding hard rubbing.
  • Staff currently using Dermol 500 as a soap substitute can continue to do so.
  • Use a moisturiser (emollient) at least twice a day and more often where possible especially if you suffer from dry skin or dermatitis.
  • Remember to take care of your skin at home for example when gardening or doing household chores and moisturise your skin at home and use a moisturiser/emollient before going to bed.

Infection control guidance on hand hygiene can be found via the Infection Control and Prevention Manual. 

Glove Use

  • Wear gloves where necessary and in line with current infection control policy
  • Ensure skin is dry before donning gloves
  • Wear the correct size of gloves as gloves that are ill fitting may cause pressure or friction.
  • Wear gloves for the minimum amount of time you can.


  • Ensure you have been correctly fitted for equipment. Take time to fit your mask before starting a clinical consultation.
  • Keep skin moisturised and well hydrated. Apply creams at least 30 minutes before donning PPE
  • Consider use of a barrier skin wipe/protectant if wearing PPE for extended periods
  • Regularly inspect your skin for signs of redness/soreness
  • Stay well hydrated through the day

More detailed guidance for helping prevent facial skin damage beneath personal protective equipment can be found at

Advice and Treatment

We recommend staff seek advice as soon as possible if they develop a skin problem.

During the current circumstances the NHSGGC Dermatology service is offering an additional advice and Support to staff to help treat and protect their skin.   Staff can directly access this specialist service in the following ways

  • GGH / VOL - 0141 201 6941
  • GRI - 0141 211 4446
  • IRH - 01475 504940
  • QEUH - [email protected]
  • RAH - 0141 314 6068

Please contact the Hospital site closest to your location.

Please also inform your manager in order that appropriate follow up and support can be arranged.  Any necessary follow up can be arranged through the standard skin health surveillance programme.   

Further information regarding the skin health surveillance programme can be accessed on the HR Connect Occupation Health page.

Staff can contact the Occupational Health Service for further information and advice on 0141 201 0594. 

The NHSGGC Spiritual Care team have made it as simple as possible for staff during COVID-19 to contact a generic heal...

The NHSGGC Spiritual Care team have made it as simple as possible for staff during COVID-19 to contact a generic healthcare chaplain via Main Switchboard Tel: 0141 201 1100 for any referrals.

Our support is available for patients/relatives and staff and includes, bereavement care, emotional support, pastoral care and any faith/religious needs.

Our telephone on-call service is available 7 days a week, 9am – 10pm.

If you need to talk in confidence after a stressful day/night, call switchboard – we’re here to support ALL staff.

We can respond in person to see any non-COVID-19 patients/family in any hospital.

We can provide pastoral care by telephone for COVID-19 positive patients.

For patients/relatives with or without specific faith needs call switchboard for a generic chaplain.

For Roman Catholic patients/relatives – call switchboard for the 24/7 on-call priest.

Dawn Allan
Spiritual Care Lead
Bereavement Co-ordinator

Staff R&R Hubs are opening at the campuses of Queen Elizabeth University Hospital, Glasgow Royal Infirmary, Royal...

Staff R&R Hubs are opening at the campuses of Queen Elizabeth University Hospital, Glasgow Royal Infirmary, Royal Alexandra Hospital and Inverclyde Royal Hospital. Additional Hubs are being planned for Gartnavel General Hospital and Vale of Leven Hospital.

The aim in creating these Hubs is to give members of staff the space to relax and recuperate away from their clinical work environments. We are drawing upon emerging learning from China where hospital clinicians working directly with the impact of COVID-19 have been benefiting significantly from relaxation and recuperation facilities which support them to cope better with the significant extra demands being placed on them and enables mental and physical recovery for their next shift, as well as identifying those needing signposting to further help. 

Each Hub will have different spaces:

  • Café Space for eating and drinking
  • Active Space with games
  • Quiet Space for Relax/Reflection

The Hubs will be open to all members of staff 24 hours a day.  Spaces will be large enough to accommodate social distancing of users.


  1. The R&R Hubs are spaces set aside from clinical environments, for any member of staff to use at any time when they are able to take a break.
  2. The spaces are for members of staff only.
  3. We want the spaces to be welcoming, comfortable, clean and safe for everyone. We all take responsibility in whatever way we can to keep them like this.
  4. We are respectful about donated items and free drinks and food - if these are available - to ensure everyone visiting the Hubs gets a share.
  5. R&R Hubs are one of the places where staff can mix with colleagues from different departments across the site. This means that observing the control measures that help keep us all safe is especially important in these spaces. This includes Guidance on Social Distancing.


F      Face coverings must be worn in the Hub until you are seated. Other items of Personal Protective Equipment (PPE) worn for protection elsewhere must be removed before entering the Hub.

A    Avoid crowding – do not enter the Hub if numbers inside mean you cannot socially distance.

C     Clean your hands before entering and clean your seat and table and any equipment you use before and after use.

T     Two metre social distancing at all times – this includes when you are seated.

Please refer to the Social Distancing Risk Assessment on display in the Hub. Should you identify breaches of these measures, please report these to one of the R&R Hub Staff or to your Line Manager.

Last Updated: 06 July 2021