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Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Person Centred Care

Person centred care is at the heart of the National Quality Strategy and aims to deliver effective, safe, non-discriminatory and efficient health and social care. 

Being sensitive to inequalities and human rights within person-centred care means working in a way which responds to the life circumstances that affect people's health. Evidence shows that if these issues are not taken into account by the health service, opportunities are missed to improve health and to reduce health inequalities.

Developing Person Centred Care that is Sensitive to Inequalities

NHSGGC has a number of programmes of work which aim to ensure that our services understand how to recognise and respond to the life circumstances that are affecting someone's health.

For example, the Healthier Wealthier Children Project focuses on identifying and responding to the needs of people who have worries about money. While the Gender-based Violence Programme is developing the practice of sensitively asking service users about their experience of abuse.

Click here to read examples of how this way of working is having a positive impact on people's lives.

Actions such as providing communication support, routinely asking about social issues such as money worries and stress and referring on as appropriate are key to delivering inequalities sensitive person centred care.

The current issues around Extreme Poverty and Destitution are likely to have a profound effect on NHSGGC patients. We are anticipating an increase in diseases relating to poverty and we can expect increased demand for mental health and primary care services and a negative impact on carers.

There are also a number of initiatives around workforce training and development.

The 'Wee Events, Big Ideas' series of staff events focused on -

  • understanding discrimination and prejudice and what it means for the people experiencing it
  • knowing how to address the practical barriers facing our patients around communication and access to services 
  • comprehending the wider social issues affecting our patients and know how to access advice and support
Click on the link to hear staff's response to the events and access a range of useful resources.

Links & Resources

Caring to Ask - Measuring Change

Caring to Ask - How to embed caring conversations into practice (NE Sector)

Caring to Ask Storyboards

Supporting Practice Change - step-by-step guide to the key elements of ISP

Inequalities Sensitive Practice Initiative (2006-2009)

Personalisation & Human Rights - May 2012 - Discussion paper commissioned by the Scottish Human Rights Commission, Neighbourhood Networks and Alzheimer Scotland.

Last Updated: 17 November 2021