Team Brief is the monthly communication to all staff from the Chief Executive which is cascaded throughout the organisation to give local managers the opportunity to add to the core corporate messages and localise them. A feedback facility ensures that Team Brief addresses the issues raised by staff.
A full archive of Team Brief is available on StaffNet (you must be on the NHS network to access).
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Team Brief - September 2019
Patient and carer experience
As we strive to improve the quality of our care and services, we all know that it’s important to listen to, and act upon, the feedback given by patients and carers about their experiences.
Within NHSGGC, we have various mechanisms to support people to provide comments on our services. It’s encouraging to see that much of this feedback is positive, with patients and families talking highly about the care they have received. I believe it’s important to highlight these positive comments so, as well as sharing the feedback with the teams involved, our Corporate Communications Team report many of the comments on our corporate Facebook and Twitter accounts and through Staff Newsletter.
Of course, it’s also important that we learn when a patient’s experience is not as positive. We have good processes in place to investigate and learn from complaints and therefore it is disappointing when complaints progress to the final stage of investigation by the Scottish Public Sector Ombudsman. Whilst it is only right that complainants are afforded this final independent stage of investigation, we know that early and speedy resolution of issues is generally more satisfactory for all concerned. I therefore encourage colleagues to work with patients and their families to resolve matters locally wherever possible.
For complaints which do progress to the Ombudsman, we need to ensure system-wide learning. I have asked the Nurse Director to consider how, working with the Board’s recently constituted Patient and Care Experience Group, we might develop an approach that will let us all learn from these investigations.
Recognition and awards
Well done to the Orthopaedic team at the RAH who have won the “Golden Hip” award for a second consecutive year and for the third time since the award was launched in 2016. The award is given to the Scottish hospital that meets the highest overall performance measured against a set of standards for hip fracture patients over the year.
Congratulations also go to Jennifer Rodgers, Chief Nurse, Women and Children’s Services, who won the ‘Services to Medicine’ award in the prestigious Scottish Women’s Awards 2019. Jennifer is an advocate of person centred and family integrated care and her original project asking children to draw or write ‘What matters to me’ posters became a key driving force and an integral part of the Scottish and International ‘What matters to you?’ movement.
Finally, this month, congratulations go to the 395 nominees entered for this year’s Chairman’s Awards. This is a record number of entries for our annual staff awards scheme and the Chairman and judging panel now have the difficult task of selecting the winners to be announced, along with the local award winners, at the Celebrating Success event on Monday 4 November.
Inspiring talks gives food for thought
I was fortunate to be able to join Beth Culshaw, West Dunbartonshire HSCP Chief Officer and the new MSK physio lead, Helen Little, at a Musculoskeletal Physiotherapy Wellbeing Event recently where we heard an inspiring talk from Father Greg, Founder of Homeboy Industries.
Father Greg witnessed the impact of gang violence on his community during the late1980s and 1990s which peaked at 1,000 gang-related killings in 1992 in Los Angeles.
In the face of law enforcement tactics and criminal justice policies of incarceration as the means to end gang violence, he and parish and community members adopted a radical approach: treat gang members as human beings.
In 1988 they started what would eventually become Homeboy Industries, which employs and trains former gang members in a range of social enterprises, as well as providing critical services to thousands of men and women who walk through its doors every year seeking a better life.
Father Greg demonstrated the positive impact that can be made through non-hierarchical relationships between the care provider and care receiver with both working together to improve the health of the individual.
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Jane Grant, Chief Executive