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Duty of Candour

New Duty of Candour will ensure transparency in our care

Duty of Candour is a new process that is coming into effect on 1 April 2018.

The overall purpose of this new duty is to ensure that we are open, honest and supportive when there is an unexpected or unintended incident resulting in the death of or harm to a patient.

When this happens, people want to be told honestly what happened, what will be done in response and to know how actions will be taken to stop this happening again to someone else in the future.

The key stages of the duty are fairly straightforward and what you would expect to receive as a relative.

They include the following:

- notify the person affected (family/relative)

- provide an apology

- carry out a review into the circumstances leading to the incident

- offer and arrange a meeting with the person affected

- provide the person affected with an account of the incident

- provide information about further steps taken

- make available, or provide information about, support to the person affected by the incident

- prepare and publish an annual report on the Duty of Candour.

Staff should look out for more information over the coming months on this new duty and where they can get guidance and training resources as they become available.

More information on this new duty will be provided over the coming months and details of where staff can get guidance and training resources as they become available.

Currently there are fact sheets available on the Clinical Risk StaffNet page: StaffNet > Corporate Services > Clinical Governance > Clinical Risk > DutyofCandour

Last Updated: 04 September 2017