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Covid-19 (Coronavirus)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Telephone Interpreting

Capita - Telephone Interpreting

Please note that telephone interpreting should now be used for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as a cognitive impairment or hearing loss,  or is a child over 2 years old.  

Capita is our provider for telephone interpreting and can be accessed 24 hours per day, 7 days per week. They have 2 options, which are telephone interpreting and interpreting via an app, they are both known as LiveLINK.  When you experience a language barrier, call Capita Translation and interpreting (Capita TI) and you will be connected to an interpreter within seconds.

Telephone interpreting is now available via a mobile app as well as by telephone. There is no operator to go through, making it quicker and easier to use the service.

You will need your 6-digit department code for telephone interpreting and a password for the mobile app. If you do not yet know your code and password –

Acute sites – click here

All other sites – call 0141 347 8811

 

Telephone

Call 0800 496 1508

Enter your 6-digit department code

Enter the 3-digit language code – click here to view list

You will be connected to an interpreter in as little as 15 seconds

Tell the interpreter if your patient is with you or if you need them to contact the patient on another number.

Use your speaker phone to give the inter­preter your first question/statement

Let the patient and interpreter know when you are finished the conversation 

 

Mobile App

Download the Capita LiveLINK Client App free from your app store

Log in using email address – which is your [email protected] - and your password

You will only need to log in once - not every time you need an interpreter.

Click ‘Get Service’

Select the language you require.

You will then be connected to an interpreter.

Use the speaker on your mobile to start the session.

You can use this service to phone your patient by clicking on ‘Add Call’ and entering their number. 

Click ‘merge’.

 

 

Last Updated: 28 May 2020