Capita - Telephone Interpreting
Please note that telephone interpreting should now be used for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as a cognitive impairment or hearing loss, or is a child over 2 years old.
Capita is our provider for telephone interpreting and can be accessed 24 hours per day, 7 days per week. They have 2 options, which are telephone interpreting and interpreting via an app, they are both known as LiveLINK. When you experience a language barrier, call Capita Translation and interpreting (Capita TI) and you will be connected to an interpreter within seconds.
Telephone interpreting is now available via a mobile app as well as by telephone. There is no operator to go through, making it quicker and easier to use the service.
You will need your 6-digit department code for telephone interpreting and a password for the mobile app. If you do not yet know your code and password –
Acute sites – click here
All other sites – call 0141 278 2555
Telephone
Call 0800 496 1508
Enter your 6-digit department code
Enter the 3-digit language code – click here to view list
You will be connected to an interpreter in as little as 15 seconds
Tell the interpreter if your patient is with you or if you need them to contact the patient on another number.
Use your speaker phone to give the interpreter your first question/statement
Let the patient and interpreter know when you are finished the conversation
Mobile App
Download the Capita LiveLINK Client App free from your app store
Log in using email address – which is your [email protected] - and your password
You will only need to log in once - not every time you need an interpreter.
Click ‘Get Service’
Select the language you require.
You will then be connected to an interpreter.
Use the speaker on your mobile to start the session.
You can use this service to phone your patient by clicking on ‘Add Call’ and entering their number.
Click ‘merge’.
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