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Covid-19 (Coronavirus)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Quick User Guide

NHS Greater Glasgow & Clyde Interpreting Service

It is the responsibility of NHSGGC staff to provide interpreting support for patients using any of our healthcare services

From 1st April 2019 the way we access some of our interpreting service is changing.

 

Telephone Interpreting

Please use telephone interpreting for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as cognitive impairment or hearing loss, or is a child over 2 years old.

You can access telephone interpreting by calling or using the app.

Call 0800 004 2000 ( choose option 2 - telephone interpreting), or download the Capita LiveLINK Client App

You will need your 6-digit department code and a language identification code. You will also need your password to use the app.

If you do not know your code or password –

Acute sites – click here

All other sites – call 0141 347 8811

 

Face to Face Interpreting for Spoken Language or British Sign Language (BSL)

For appointments that contain very complex information, or where a patient is receiving bad news, face to face interpreters may be available. 

To book, email: [email protected]

For same day/next day requests and cancellations please do not email. Call 0141 347 8811.

The service operates from 8.00am - 6.00pm Monday - Friday and 8.00am - 4.00pm Saturday & Sunday.

Out of hours

For both Spoken Language and British Sign Language interpreting, call 0141 347 8811 to be connected to the appropriate service.

 

British Sign Language (BSL) Online Interpreting Service                                                                               

This online service allows you to communicate with your Deaf patients while waiting for a face to face interpreter to arrive, or during hospital stays when an interpreter is not always present. For more information on how to access this, click the British Sign Language link. 

 

Deafblind Communicators

Contact Deafblind Scotland on 0141 777 6111 (9.00am - 5.00pm - Mon-Fri)

Out of Hours, call 07715 421 388

 

Note takers and lip speaker for those who are hard of hearing can also be booked through the interpreting service.

Last Updated: 08 October 2019