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Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

iMatter: The Staff Experience Continuous Improvement Tool

​iMatter is the NHS Scotland Staff Experience continuous improvement tool, developed nationally, and used within all NHSScotland Boards. 

iMatter is designed to help individuals, teams, Directorates, Health and Social Care Partnerships (HSCPs) and Boards, understand and improve staff experience. This is a term used to describe the extent to which employees feel motivated, supported and cared for at work. It is reflected in levels of engagement, motivation and productivity.

The process is based on a staff engagement questionnaire which all staff are asked to respond to, which generates a Team Report. The team discusses the report and agrees the team strength along with up to 3 improvement actions. This improvement plan is captured on a team 'Storyboard' which the team then uses to monitor progress. The process is then completed annually.

Useful Information and Reports

  • The iMatter 2022 schedule for NHS Greater Glasgow and Clyde, can be found here.
  • iMatter system log in page:

  • National Staff Experience Reports:

National Health and Social Care Staff Experience Report 2019

Health and Social Care Everyone Matters Pulse Survey National Report 2020

National Health and Social Care Staff Experience Report 2021

National iMatter information

iMatter Supporting Documents

1. Questionnaire

2. Action Planning

Please note, actions plans should be completed for all teams. The below documents are designed to support the action planning process, however please get in touch at [email protected] if you require any further support.

3. Line Manager Support

4. Employee Engagement Index (EEI) score

5. Paper copies


For any questions, support or guidance regarding iMatter, or if you would like to share any iMatter success stories, please contact the iMatter mailbox at [email protected]

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Last Updated: 08 April 2022