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iMatter: The Staff Experience Continuous Improvement Tool

iMatter is the NHS Scotland Staff Engagement continuous improvement tool which has been rolled out nationally across all NHS Boards in Scotland. It forms a key part of the Healthy Organisational Culture element of the National 2020 Workforce Vision: Everyone Matters.

iMatter is designed with staff in NHS Scotland to help individuals, teams and health Boards understand and improve staff experience. This is a term used to describe the extent to which employees feel motivated, supported and cared for at work. It is reflected in levels of engagement, motivation and productivity.

Understanding staff experience at work is the first step to putting in place measures that will help to maintain and improve it. This will benefit you as an employee, and the patients, their families and other service users that you support.

The process is based on a staff engagement questionnaire which all staff are asked to respond to, which then generates a Team Report containing the results from each group of staff who report to each Line Manager. The Line Manager discusses the report with the team and agree improvement actions, that are specific for them for the months ahead. This improvement plan is captured on a team 'Storyboard' which the team then uses to monitor progress prior to the next iMatter run. The process is then completed annually.

iMatter has been implemented in all NHSGGC directorates and Health and Social Care Partnerships (HSCPs). The 2018 schedule is shown below:

Directorate / HSCP
Line Manager confirmation begins Line Manager confirmation end date Questionnaire begins Questionnaire ends Action Plan Completion Date
eHealth, Public Health, Clyde Sector, Renfrewshire HSCP, Corporate Communications 15/01/2018 09/02/2018 12/02/2018 05/03/2018 11/06/2018
Diagnostics, Board Medical Directorate, Regional Services, Inverclyde HSCP 12/02/2018 09/03/2018 12/03/2018 02/04/2018 09/07/2018
Acute SMT and South Sector 19/03/2018 13/04/2018 16/04/2018 07/05/2018 27/08/2018
Women & Childrens, Board Admin, West Dunbartonshire HSCP, East Dunbartonshire HSCP, Specialist Childrens Services 02/04/2018 27/04/2018 30/04/2018 21/05/2018 10/09/2018
HR & OD, Oral Health 30/04/2018 25/05/2018 28/05/2018 18/06/2018 24/09/2018
Chief Executive Team, East Renfrewshire HSCP, North Sector 21/05/2018 15/06/2018 18/06/2018 09/07/2018 15/10/2018
Glasgow City HSCP (all localities) 21/05/2018 22/06/2018 25/06/2018 16/07/2018 22/10/2018
Property, Procurement and Facilities Management, Finance, Board Nursing Directorate 25/06/2018 20/07/2018 23/07/2018 13/08/2018 19/11/2018

 iMatter system log in page:

The first National Health and Social Care Staff Experience Report 2017 has now been published, which details 2017 iMatter and Dignity at Work survey results, in order to provide a full overview of national staff experience. The full report can viewed at

National information relating to iMatter can be found at:  

For support and guidance regarding iMatter or if you would like to share any iMatter success stories, please contact:

iMatter mailbox at [email protected] 

Alternatively, please contact:

Chloe Cairns, iMatter Project Administrator, email [email protected] or call 07811 759583

Diana Hudson, iMatter Op Lead, email [email protected] or call 07890 596395

iMatter Online Academy

Furthermore, we have now launched the iMatter Online Academy within NHSGGC.

The iMatter Development Academy offers a wide range of guided learning to help managers:

  • Better understand their iMatter Team Report and then plan for the discussion with their team.

  • Think through the skills required to get the most benefit from the iMatter process.

  • Consider the wider leadership skills that enable better staff engagement.

Self-directed online learning pathways offer an opportunity to access areas of specific interest and develop wider knowledge and thinking suited to individual needs and style at times that work for the individual.

Click here to access the login page.

You will have 24hrs to explore the iMatter Development Academy with a temporary password. If you find that online learning suits you and you would like continued access to the site for 12 months this can easily be set up for you. Please contact Lisa Donnelly to sort out your own password.


Viewing Team Reporting - Team Managers Help Video

Viewing Directorate Reports – Directorate Managers Help Video

Printing paper copies of the questionnaire - Team Managers - New Instruction for Printing Paper Copies

Team confirmations – NHS Scotland Team Managers

Action plan & storyboard