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Covid-19 (Coronavirus)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

iMatter: The Staff Experience Continuous Improvement Tool

Given current circumstances surrounding COVID-19, the decision has been taken, nationally, to pause iMatter. Therefore, within NHS Greater Glasgow and Clyde, the situation is as follows:

Cohort 1 – those teams in Cohort 1 continued with the questionnaire during March 2020, however reports have not yet been published. 

Cohort 2, 3 & 4 – no further action will be taken in these cohorts at this time in regards to iMatter 2020.

We’ll keep everyone updated as to what the next steps will be, once known.

By way of reminder, cohorts are as follows: 


Directorate / HSCP


eHealth, Public Health, Corporate Communications, Board Medical Directorate, Renfrewshire HSCP, Oral Health, Inverclyde HSCP and Clyde


Diagnostics, Regional Services, Board Admin, Specialist Childrens Services, Chief Executive Office, East Dunbartonshire HSCP


Women & Children’s, Acute SMT, South sector, West Dunbartonshire HSCP, HR & OD, North sector, Board Nursing Directorate


Glasgow City HSCP, East Renfrewshire HSCP, Estates and Facilities and Finance

iMatter is the NHS Scotland Staff Experience continuous improvement tool which has been rolled out nationally across all NHS Boards in Scotland. It forms a key part of the Healthy Organisational Culture element of the National 2020 Workforce Vision: Everyone Matters.

iMatter is designed with staff in NHS Scotland to help individuals, teams and Health Boards understand and improve staff experience. This is a term used to describe the extent to which employees feel motivated, supported and cared for at work. It is reflected in levels of engagement, motivation and productivity.

Understanding staff experience at work is the first step to putting in place measures that will help to maintain and improve it. This will benefit you as an employee, and the patients/service users that you support and their families.

The process is based on a staff engagement questionnaire which all staff are asked to respond to, which then generates a Team Report containing the results. The Line Manager discusses the report with the team and agree what the teams' main strength is along with up to 3 improvement actions, that are specific for them for the months ahead. This improvement plan is captured on a team 'Storyboard' which the team then uses to monitor progress prior to the next iMatter run. The process is then completed annually.

iMatter system log in page:

The National Health and Social Care Staff Experience Report 2019, which details 2019 iMatter results, in order to provide a full overview of national staff experience, can viewed at: Health and social care staff experience: report 2019

National information relating to iMatter can be found at:  

iMatter Supporting Documents

1. Questions

2. Action Planning

Please note, actions plans should be completed for all teams, whether or not a team report is generated. The below documents are designed to support the action planning process, however please don't hesitate to get in touch at [email protected] if you require any further support.

3. Line Manager Support

4. Employee Engagement Index (EEI) score

5. Paper copies

For support and guidance regarding iMatter or if you would like to share any iMatter success stories, please contact the iMatter mailbox at [email protected] 

Some of our recently published iMatter stories can be found in the following StaffNews issues:

Women & Childrens – Feeling valued - from the roots up (October 2019 StaffNews)

eHealth – Communication, Communication, Communication (December 2019 StaffNews)

Inverclyde HSCP – Education, Education, Education (January 2020 StaffNews)

iMatter - Pharmacy Services are on Twitter! (February 2020 StaffNews)

To view National stories, please visit

Alternatively, please contact:

Chloe Cairns, iMatter Project Administrator, email [email protected] or call 07811 759583

Diana Hudson, iMatter Op Lead, email [email protected] or call 07890 596395