Information on Complaints Certificates
Feedback is often provided by patients and others by way of complaints and compliments, which should also be reviewed as part of the Appraisal process. The GMC definition of a complaint is "a formal expression of dissatisfaction or grievance. It can be about an individual doctor, the team or about the care of patients where a doctor could be expected to have had influence or responsibility". The doctor may also choose to bring any compliments they have received to their Appraisal meeting.
Doctors should discuss any change in their practice that has been made as a result of any complaints or compliments received since the last Appraisal, either individually or across the team.
The Board is able to provide doctors with a Complaints Certificate, which confirms the number of complaints a doctor has been involved in within the previous year (this data is extracted from the Datix System). The reports are run three times a year in keeping with the ‘phased’ Appraisal timetable:
* Please note that during the current the appraisal year of 20/21, the usual appraisal phasing system will not apply. Complaints certificates will cover the 12 month period preceding the Doctor’s request for a certificate, up to the last complete calendar month.
Please follow the guidance below to obtain a copy of your Complaints Certificate:
For any queries in relation to complaints certificates please telephone 0141 201 0780