Pandemic - Management Referral Advice for Managers
Due to the pandemic we have had to modify the way we deliver the management referral aspect of our service. As we now move into our recovery phase we will be gradually increasing our management referral capacity again however, we do need to ensure priority is given to the most essential and appropriate referrals. We will continue to offer appointments via telephone or Attend Anywhere although face to face assessments may now also be offered where appropriate.
To support our recovery process we would ask that you review the guidance below prior to submitting a referral. If you would like to discuss a referral prior to submission please contact us by email
1. General Criteria for Referrals -
2. If your referral does not fall into the above criteria please see the guidance below –
Return to Work/Phased Returns
If the case is in relation to an imminent return to work then you as line manager should explore the details of this with your member of staff in the first instance. If there is any concern regarding potential residual symptoms that may impact on their ability to deliver their normal role you may wish to consider whether modified duties may be feasible E.g. a temporary adjustment or restriction duties that the employee would find difficult.
A phased return may also enable a more successful transition back to work. The new NHS Scotland wide policy enables a 4 week phased return on full pay NOT requiring the use of accrued leave. It is also useful to look at breaking up working weeks to reduce the impact of fatigue on return to work e.g. working non-consecutive days and gradually phasing the staff members hours back up to their contracted hours. In some cases a longer phased return may be beneficial in supporting a return to work and consideration could also be given to utilising any accrued annual leave to further extend a period of reduced hours following the initial 4 week period. Any phased return should be discussed with the employee prior to their return to work and should take into account any modification required to duties.
Work related Stress
If an employee reports work related stress, the expectation is that the Manager should meet with them to identify the cause of the work-related stress and explore the potential options for addressing or resolving the stressors locally. If the stressors are as a result of relationship difficulties in the workplace, Mediation may be explored as an option via HR. A referral to Occupational Health is only indicated, if a health condition is declared or the work-related stress is exacerbating a pre-existing health condition. If an OHS referral is required, it is important that the manager notes any interventions that have been attempted to date and includes a copy of the stress risk assessment. Managers should refer to the Stress in the Workplace guidance.
Access to Occupational Health Physiotherapy and Counselling Services:
If the employee only requires physiotherapy or counselling and there are no other issues impacting on their health & wellbeing in the workplace, then a management referral is not required.
Employees can self-refer to arrange a counselling appointment on 0141 201 0594
The self-referral form for Physiotherapy can be accessed via the OH HR Connect site.
A number of services have been put in place to support staff in response to Covid -19, more details are available here
If an employee is reporting a skin problem which may be caused by or made worse by work (including skin problems affecting the hands) please refer via the usual Skin Health Surveillance process.If urgent advice is required regarding a skin problem please direct the employee to contact Occupational Health by phoning 0141 201 0594 or email the enquiry.
Underlying health conditions in relation to Covid-19
General advice and information relating to Covid including shielding and Covid age risk assessments can be accessed via the dedicated HR connect pages
If the enquiry is regarding mask/skin issues please refer to Occupational Health Guidance
If further OH advice is required directly related to Covid-19 please email your enquiry and we will aim to respond as soon as possible.
If following review of the above guidance you require further information, advice or wish to discuss the suitability of a referral to the Occupational Health Service please email our service.
The Occupational Health Service provides a management referral service providing support & advice to both the employee and the employer. This service is for NHS Greater Glasgow and Clyde only.
All referrals should be completed using the form below and sent to [email protected]
An automated out of office delivery report will be sent once we receive the form. We are unable to respond to specific requests regarding receipt of referral forms.
Further guidance on completing the management referral form can be found in the Attendance Management section or in the Management & Self-referral to Occupational Health: Guidance for Managers.
Managers can now refer employees to the Alcohol and Substance Nurse as part of the management referral process.
Appointments will be carried out by telephone or using the Attend Anywhere video consultation service.
More information regarding the Attend Anywhere service can be found in this Leaflet
Management Referral Form (Please save on your PC before sending to OH)
Should you have an appointment already arranged via Attend Anywhere software, then you may access the virtual waiting area using this link: https://nhsattend.vc/NHSGGCOccHealth.
We suggest using the link a few minutes before your appointment time. Please note that you must use Google Chrome or Apple Safari internet browser.