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Essential Skills for Managers

This 1½ day programme will support you in developing key day-to-day skills and confidence required to manage people and resources.  We will focus on four interrelated themes.

The programme complements, the Foundation Programme for New Managers and Supervisors (key management responsibilities) and the People Management Programme (policies and managing people) with essential, but sometimes taken for granted, management skills.

This programme also replaces the ILM programme which covered similar topics.

The programme is open to current and aspiring managers.

 

Preparation

To get the most out of the programme please be ready to discuss your current practice.  You will be asked to reflect on recent experiences and to plan activities relating to one or more of the key themes.

With each of the four topic areas we will begin by introducing current models and ideas and then go on to explore how you can apply these in your day-to-day role.

 

Topics covered:

Effective communication and the ability to influence are foundational to good management of individuals and teams.  W...

Effective communication and the ability to influence are foundational to good management of individuals and teams.  We will introduce and explore the communication cycle and help you to reflect on your current practice.  This will include 1-to-1 and team communication.

Learning Outcomes

  • Understand the nature and importance of the communication process in the workplace
  • Understand the advantages and disadvantages of commonly used methods of communication
  • Be able to assess own effectiveness in communicating with and influencing others
  • Be ready to use tools and techniques to support more effective communication
  • Know about NHSGGC organisational goals and values

 

Effective use of your time, staff time and supporting staff development are priorities for you as a manager.  This se...

Effective use of your time, staff time and supporting staff development are priorities for you as a manager.  This session will introduce tools and tips to help you delegate and organise your team.

Learning Outcomes

  • Recognise importance of shared objectives, team purpose and staff development
  • Understand key principles of delegation
  • Be ready to monitor and review delegated activity

Change is essential part of a dynamic organisation like NHS Greater Glasgow and Clyde providing health care in an eve...

Change is essential part of a dynamic organisation like NHS Greater Glasgow and Clyde providing health care in an ever changing world.  This session will provide you with valuable guidance and models to support and take forward change initiatives.

Learning Outcomes

  • Understand the forces for change in an organisation and common barriers
  • Recognise and know how to apply key principles of change management
  • Recognise and be ready to use a range of tools to support the management of change

We will introduce and demonstrate a range of tools and techniques to help you work through day-to-day challenges as w...

We will introduce and demonstrate a range of tools and techniques to help you work through day-to-day challenges as well as think about longer term improvement objectives.

Learning Outcomes

  • understand the value of adopting a culture of improvement
  • recognise a range of tools and techniques that support problem solving and decision making
  • be ready to use a 6-step approach to problem solving

 

Put learning into practice

Although there will be no assignment or project work it is still vital that you think about how you will make use of learning from the programme.

  • Identify personal and service objectives with your manager before booking a place.
  • Be prepared to share examples and try out tools and techniques during the programme.
  • You will be asked to support evaluation of the programme which will give you the opportunity to reflect and comment on how you have applied learning back in your workplace.

Specifically you should consider,

  • key personal learning points
  • any immediate impact of the programme (personally and/or on the service)
  • action planning (proposed impact)

 

Interested in gaining accreditation for your learning?

An option to gain accreditation through an appropriate SVQ / PDA may be available to you.  For further information please contact the SVQ team.

 

Ready to book a place?

Please follow the link below to find out about current programme availability and to book a place. 

Essential Skills for Managers – link here.

If you want to have a chat about any aspect of the programme please contact - [email protected].

Last Updated: 21 June 2019