The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
By the end of this course delegates will:
Learning and Education Team
Who should attend:
Any manager in NHS Greater Glasgow and Clyde who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
There are no prerequisites for this course.
Duration: ½ day
To ensure maximum impact of these modules we have introduced more extensive evaluation.
As part of the booking process you and your manager will be asked to consider your reasons for attending the module and how outcomes will be measured. We will contact you and your manager approximately 10 weeks after the module to gather feedback on how your learning was applied.
C1 - Communication
C2 - Person and People Development
G6 - People Management
Tutor Led Course:
To book a place on the course, please use the eESS Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
19th December 2019, 9.00am – 1.00pm, RAH, Classroom 3
20th February 2020, 9.00am – 1.00pm, Gartnavel General Hospital, Postgraduate Lecture Theatre
17th June 2020, 9.00am – 1.00pm, Victoria ACH, Seminar Room 216.A
Guidance on how to search for Learning and Development on eESS OLM can be found here.
Full access to all Standard Operating Procedures and e-learning videos is available via: https://www.eess.nhs.scot.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Related e-Learning options are available for this topic via LearnPro
- Giving and Receiving Feedback
- Managing Conflict
You will find these under the CPD category. Information and registration for LearnPro.