The training provides a structured evidence based approach to communication skills. Over the 2 days the training builds and expands on the models and theories taught during the 1 day intermediate training session. It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning techniques. Each participant will be given an opportunity to use the models and techniques, to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations. This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.
By the end of the course delegates will have:
Learning and Education Team
Who should attend:
All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/ difficult/ necessary conversations with patients and families.
Recommended is attendance at Communication Skills - Intermediate 1 Day Training
Duration: 2 Days
C1 - Communication
C2 - Personal and People Development
C4 - Service Improvement
C5 - Quality
C6 - Equality and Diversity
G6 - People Management
Tutor Led Course:
To book a place, please click on the suitable dates below.
Bookings are made using self service system so if for any reason you find yourself unable to attend, please cancel your place via the link included in your confirmation email.
4th & 18th November 2019, 9:30 - 16:30, ACCORD Hospice, Morton Avenue, Paisley PA2 7BW
19th November & 3rd December 2019, 9:30 - 16:30, Victoria Ambulatory Care Hospital, Room 2.17B, 52 Grange Road, Glasgow G42 9LF
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
An e-Learning option is not available for this topic via LearnPro.
Links with other courses:
Duty of Candour NES e-Learning module.