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COVID-19 (Coronavirus info)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Attendance Management (People Management Module)

Course Overview:

Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to promoting employee health and attendance.  The main aspects of attendance management including roles and responsibilities, policy framework, reporting procedures and sources of advice and support will be covered.

Learning Outcomes:

By the end of this module delegates will,

  • be more familiar with the Attendance Management Policy and good practice

  • understand how to use attendance data and its use to identify trigger points

  • have developed an understanding of the reporting and recording requirements

  • be able to share knowledge of formal and informal approaches and interventions

  • be able to promote a clear understanding of roles and responsibilities in attendance management

Course Provider:

Human Resources and Learning and Education.

Who should attend:

Any manager in NHS Greater Glasgow and Clyde who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.


Familiarity with the current policy, guidance notes and tools which are found here.

KSF Links:

  • C1 - Communication
  • C2 - Personal and People Development
  • C3 - Health, Safety and Security
  • C6 - Equality and Diversity

Duration: 3.5 Hours


To ensure maximum impact of these modules we have introduced more extensive evaluation.

As part of the booking process you and your manager will be asked to consider your reasons for attending the module and how outcomes will be measured.  We will contact you and your manager approximately 10 weeks after the module to gather feedback on how your learning was applied.

Tutor Led Course:

To book a place on the course, please use the eESS Learner self-service facility.  From the Learner Home page, enter the course name in the box at the top of the page to see all available dates.  You can also use keywords to search for courses.  Remember to have your eESS user id and password available to access the system.   


 Current policy information is available here.   You can also contact the HR Support and Advice Unit directly.


Guidance on how to search for Learning and Development on eESS OLM can be found here.

Full access to all Standard Operating Procedures and e-learning videos is available via:


If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).

You can also find up-to-date information on the policy along with guidance notes, tools and templates here.

Last Updated: 15 December 2020