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Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

HCSW Code of Conduct

As a Health Care Support Worker, you know from your HCSW Induction Standards workbook that you play a vital role in:

• helping the NHS deliver its services

• protecting patients and the public from harm and

• valuing all aspects of equality and diversity.

What you do has a big impact on the quality of healthcare for people who use our services. The NHS Scotland Health Care Support Worker Code of Conduct is necessary because the work you do as a member of the healthcare team is very important. The Code is a list of statements that set the standard for how you should work on a day-to-day basis.

The Code is here to help you, your employer and the patients and the public you work with. It is based on the basic principle of protecting the public, and mirrors what is required of all the ‘regulated’ healthcare professionals you may work alongside.

To sign up to the Code of Conduct, please complete the ELearning module GGC:057 on LearnPro. 

Once you have signed up to the Code your manager/ reviewer will discuss this with you and check your understanding. This will form part of the completion of your workbook. 


If you do not have access to a computer , a hard copy can be downloaded. Click here to access the full version of the NHS Scotland Health Care Support Worker Code of Conduct.

Last Updated: 14 March 2022