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Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Step 4 - Health Care Support Worker Induction Standards & Code of Conduct

Are you a Health Care Support Worker (HCSW)?

Statutory regulation means professional registration with one of the recognised regulatory bodies within the National Health Service. These are:

  • General Medical Council
  • Nursing and Midwifery Council
  • Health and Care Professions Council
  • General Dental Council
  • General Pharmaceutical Council,
  • General Optical Council,
  • General Osteopathic Council

If you do belong to one of the above professional regulatory bodies, you are not defined as as a HCSW and you can now progress to Step 5 in your induction journey. 

You do not need to take any action outlined in this section. This is because you will have already agreed to a Code of Conduct set out by the regulatory body you belong to and this will govern the behaviours that the regulatory body expects you to display within your role. You may also have to participate in regular CPD and/ or revalidation activity which will ask you to produce evidence against competencies set by the regulatory body.

Is there anyone else excluded from the HCSW process?

In addition to registered healthcare professionals, the HCSW Workbook and Code of Conduct do not apply to unpaid volunteers, staff working under certain specific contractual arrangements or to staff who have a pay banding 8B or above. However these colleagues will still have to complete an induction journey based on the previous steps in the Induction Portal and worked with their manager to sign off their induction programme.

I don't belong to any of these groups- what do I need to do?

If your role is not currently regulated by any of the professional bodies or other categories above, then you are identified as a Health Care Support Worker. 

The term "Healthcare Support Worker" or HCSW can be misleading as most people believe it to only apply to people who work within a clinical environment. The term HCSW covers a very wide range of roles, both clinical and non-clinical. For examples of Health Care Support Worker roles within NHSGGC please click here 

As a HCSW, you will need to complete the HCSW Workbook and also sign up to the HCSW Code of Conduct. The HCSW Workbook contains a series of questions which you must answer. These questions are based on a set of mandatory induction standards which have been set out by the Scottish Government. The HCSW Code of Conduct contains a set of behaviours, competencies which you should demonstrate on a day to day basis in your role. Both these elements need to be completed as part of your induction.


Quality Assurance

To ensure consistency and to improve compliance we may ask to see completed workbook(s). These will be chosen at random.



Last Updated: 12 April 2022