This site uses cookies to store information on your computer. I'm fine with this Cookie information
Follow is on Twitter Like us on Facebook Follow us on Instagram
COVID-19 (Coronavirus info)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

COVID-19: Staff Redeployed to Clinical HCSW Roles

The following learning resources will help you to prepare for working as a clinical Health Care Support Worker in the wards.

The resources are grouped as follows:

  • Essential eLearning modules
  • Role specific learning and reference materials
  • Ward based support


Essential eLearning Modules (and follow-up requirements)

All of the eLearning can be accessed from NHS LearnPro. To log on to LearnPro, please follow this link:

GGC: 001 Fire Safety

GGC: 002 Health and Safety, An Introduction

GGC: 003 Reducing Risks of Violence & Aggression

GGC: 004 Equality and Human Rights

GGC: 005 Manual Handling Theory

GGC: 006 Public Protection (Adult & Child)

GGC: 007 Standard Infection Control Precautions

GGC: 008 Security & Threat

GGC: 009 Safe Information Handling

GGC: Falls Prevention Training (comprised of the following 5 modules)

GGC: 215 An Introduction to Falls

GGC: 216 The Falls Bundle of Care

GGC: 217 Risk Factors for Falls (Part 1)

GGC: 218 Risk Factors for Falls (Part 2)

GGC: 219 What to do when your patient falls

GGC: 221 Bedrails

GGC: 061 Management of Needlestick & Similar Injuries

NES: Prevention and Management of Occupational Exposure (Infection Prevention & Control SIPCEP Foundation)


Standard Infection Control Precautions

To supplement the Standard Infection Control Precautions module, the Infection Prevention and Control Team have prepared two videos showing the correct procedure for ‘donning’ and ‘doffing’ personal protective equipment (PPE):

  • For droplet precautions, click here.
  • For aerosol generating procedures, click here.

Supplementary skin health guidance (for your protection) is available here.


Supplementary Manual Handling guidance

Due to the current COVID-19 pandemic, which is unprecedented, the normal face to face training programme you would receive prior to working in the wards is not possible to deliver.

Our colleagues in NHS Lothian have developed short videos (3 - 4 mins each) to support their normal induction programme, which they are now using as a virtual training programme in these exceptional times.  These videos are also available to you as a guide to undertaking moving and handling activities within wards.  Whilst the videos may differ a little from what existing staff in NHSGGC have been trained to do, they are largely similar and as such will help you understand what is being asked of you.  Manual Handling - NHS Lothian Virtual Induction (NB: only the Manual Handling content).

The following link provides a pictorial guide to some common activities relating to assisting people to move. Manual Handling Quick Guide


Role Specific Learning and Reference Materials

Care Rounding

One of the most important processes you will be involved in while in the ward is Care Rounding. This is an intervention intended to improve patient safety however is also an opportunity to engage our patients in conversation and improve their overall experience. The chart that needs completed after each care round can be viewed here.

To learn more about the process, click here for an audiovisual presentation, however if you prefer you can view the presentation with typed notes here.


Food, Fluid and Nutrition

Critical to patients’ wellbeing and recovery, you have a really important part to play in encouraging patients to eat and drink. During your orientation shifts, make sure you link in with the mealtime coordinator at breakfast, lunch and dinner. You will learn about special diets, which of the patients are able to eat and drink and how to help patients with their meals. In addition you should find out what snacks you can offer vulnerable patients inbetween meals.

The NHSGGC web pages for patients about Food in Hospital are really useful reading.


Ward Based Support

Patient care is completely dependent on team working and you will never be left alone in a ward. In most cases, you will be working with a Registered Nurse caring for a number of patients. To help prepare for the role, click here to view a typical day and duties of a ward based Health Care Support Worker. You will rely on and support each other, from planning the care at the beginning of the shift, throughout the day with close communication and assistance.

NHS Education for Scotland (NES) is developing a range of educational and induction resources. This is available for all health and social care staff and volunteers deployed to support clinical services, but will be particularly useful in the event of people needing redeployed to other areas. To access these resources, click here.

Last Updated: 01 March 2022