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Covid-19 (Coronavirus)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Clinical Communication - Online


Please note, this area is in development & new training dates will be added later.


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Title Overview Provider Duration
Assertiveness This course is designed to help delegates to understand what assertiveness is, and when to use it.  Assertiveness can improve performance and help with the management of difficult people and situations.
45 Minutes
Caring Together: Carer Awareness Training This module offers you the opportunity to explore the principles and practices of the NHSGGC Carers Pathway, how carers are identified, provided with relevant information and signposted to support. 
Acute Health Improvement Team
30 Minutes
Managing Conflict and Challenging Behaviour This course is suitable for staff who have minimal direct contact with patients or members of the public but may be exposed to occasional verbal abuse e.g. in reception areas where staff work behind desks or screens. This course focuses on risk assessment, self awareness, proactive service delivery and good communication skills. Access this training in the Specialist Subject section of LearnPro.
Working with Interpreters   Describes how to use an interpreter in a health setting both BSL and spoken language.  
30 Minutes




External Provider


Title Overview


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Last Updated: 09 July 2020