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*UPDATED* Hospital visiting changes, home testing kits, Vaccine info, general info and guidance for public, NHSGGC staff, and community-based services.

Communication Skills Training Framework


Update May 2021 

Please note, this Learning, Education & Training Resource on HR Connect is currently being re-developed.

Communication Skills Training sessions linked from these web pages may not be available at this time.

We have marked in green courses that are available from June 2021.




To support staff development, staff need access to a range of communication skills (including attitudes and behaviours) training options. The learning objectives/outcomes of each training event should be clearly described to enable staff to quickly identify the course most relevant to their learning needs. 

This Communication Skills Training Framework is an easily accessible ‘themed matrix’ detailing what is available, the target group(s) and the proposed learning outcomes for all staff to view. Using a blended learning approach the education options will range from classroom based or face to face training to online modules and in some cases signpost to other useful links and resources.

Select communications skills training by themes below or search for key words.*


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Last Updated: 11 June 2021