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Health & Safety Violence Reduction Education

These courses are for all staff except the following groups:

  • Mental Health / Learning Disabilities
  • Children and Young People Specialist Services,
  • Addictions / Forensics / Homeless

Guidance for attending Maybo SAFERcare Courses

Four levels of training are offered to staff; e-learning, half day, 1day for community workers and 1day combined theory and physical intervention course which will be tailored to the needs of specific staff groups. The appropriate course for particular staff groups should be based on risk assessment, taking into account the types, frequency and severity of incidents as well as the workplace environment, patient group and systems of work. The risk assessment and Training Needs Analysis forms can be obtained here. However in the absence of a full assessment the following information may provide guidance in choosing the most appropriate course.

1) LearnPro Managing Conflict and Challenging Behaviour

This course is suitable for staff who have minimal direct contact with patients or members of the public but may be exposed to occasional verbal abuse e.g. in reception areas where staff work behind desks or screens. This course focuses on risk assessment, self awareness, proactive service delivery and good communication skills. Access this training in the Specialist Subject section of LearnPro.

2) Half day Conflict Management Course

This course is suitable for staff who are site based and have direct contact with patients or members of the public but there is no history of physical assaults. This course focuses on risk assessment, self and spatial awareness, proactive service delivery, communication, defusing and calming and post incident considerations including tips when using telephone and personal safety. Dates for these courses are listed below.

3) Positive Approaches to Behaviour - Lone Working previously (One day Conflict Management Course (for Community/Lone workers)

This course is designed for staff working in the community with direct contact with patients/public. There is likely to be a history of verbal abuse but no (or very rarely) minor physical aggression incidents reported. This course covers risk assessment, self awareness, communication, signalling non-aggression, defusing and calming, high risk conflict and post incident considerations. Elements of lone working will be covered in this course as well as use of Datix system for reporting of incidents. Dates for these courses are listed below.

4) Challenging Behaviour, Positive Approaches & Clinical Holding/Restraint previously (One day Conflict Management &               Disengagement Course)

This course is designed for staff working in higher risk areas where there is a history of physical aggression and challenging behaviour e.g. A&E, receiving wards, critical care, Rehabilitation and Assessment. It covers the theory aspects as for the conflict management course as well as learning and practicing physical intervention skills in dis-engaging from grips, grabs etc, rescuing others and assault avoidance. As these courses will be tailored to meet the needs of specific staff groups managers should contact the department directly to arrange.


Refresher Training

  • Staff who have been assessed as requiring conflict management training (theory only) should use the LearnPro Managing Conflict and Challenging Behaviour module as a refresher every 2 years.
  • Staff requiring physical intervention skills every 1-2years – please contact department directly to arrange.
  • Staff requiring only e-learning training should revisit this every 3-5 years depending on risk.
  • Additional ad hoc courses for groups of 8 or more can be arranged by contacting Angela [email protected] .

Nominations

Nominations are to be made via eESS.

To access eESS, click here 

Learner Self service link to SOP

https://www.eess.nhs.scot/wp-content/uploads/EmployeeSelfService/REF903-OLM-ESS-Enroll-Unenroll-from-a-Class.pdf

Manager Self Service SOP

https://www.eess.nhs.scot/wp-content/uploads/REF801-OLM-MSS-How-to-Enrol-Employees-in-a-Class.pdf


Conflict Management - Half Day Training Dates

Positive Approaches to Behaviour - Lone Working

Conflict Management - Full Day Training Dates for Lone Workers

All run 09:30 to 16:30

  • Mon 15th April 2019, L0/A/09, Ground Floor, Lab Building, QEUH 
  • Mon 29th April 2019, Lecture Theatre 2, RAH
  • Thurs 9th May 2019, T3, Ward 5A, WGACH 
  • Mon 20th May 2019, T5, Ward 5A, WGACH 
  • Tues 28th May 2019, T5, Ward 5A, WGACH 
  • Mon 3rd June 2019, Lecture Theatre 2, RAH
  • Tues 4 June 2019, RCN Rooms, New Lister Building, GRI
  • Mon 17th June 2019, LO/A/09, Ground Floor, Lab Building, QEUH 
  • Mon 15th July 2019, RCN Rooms, New Lister Building, GRI
  • Tues 16th July 2019, LO/A/09, Ground Floor, Lab Building, QEUH 
  • Mon 29th July 2019, RCN Rooms, New Lister Building, GRI
  • Tues 13th Aug 2019, Lecture Theatre 2, RAH
  • Tues 20th Aug 2019, T5, Ward 5A, WGACH
  • Tues 27th Aug 2019, RCN Rooms, New Lister Building, GRI

Challenging Behaviour, Positive Approaches & Clinical Holding/Restraint

One day conflict Management & Physical Intervention Course -  Training Dates

All run 09:30 to 16:30

  • Tues 9th April 2019, RCN Rooms, New Lister Building GRI - FULLY BOOKED
  • Tues 16th April 2019, Lecture Theatre 2, RAH
  • Tues 23rd April 2019, RCN Rooms, New Lister Building GRI
  • Thurs 25th April 2019, RCN Rooms, New Lister Building GRI - FULLY BOOKED
  • Tues 30th April 2019, RCN Rooms, New Lister Building GRI - FULLY BOOKED
  • Tues 7th May 2019, RCN Rooms, New Lister Building GRI - FULLY BOOKED
  • Mon 13th May 2019, RCN Rooms, New Lister Building GRI - FULLY BOOKED
  • Tues 14th May 2019, T3, Ward 5A Training Venue, WGACH
  • Tues 21 May 2019, RCN Rooms, New Lister Building GRI - FULLY BOOKED
  • Mon 27th May 2019, T3, Ward 5A Training Venue, WGACH
  • Mon 10th June 2019, RCN Rooms, New Lister Building GRI - FULLY BOOKED
  • Tues 11th June 2019, T3, Ward 5A Training Venue, WGACH
  • Tues 18th June 2019, T3, Ward 5A Training Venue, WGACH
  • Tues 24th June 2019, T3, Ward 5A Training Venue, WGACH
  • Tues 25th June 2019, RCN Rooms, New Lister Building GRI - FULLY BOOKED
  • Mon 1st July 2019, Lecture Theatre 2, RAH
  • Tues 2nd July 2019, RCN Rooms, New Lister Building GRI
  • Tues 9th July 2019, Lecture Theatre 2, RAH
  • Mon 22nd July 2019, T3, Ward 5A Training Venue, WGACH
  • Tues 23rd July 2019, Lecture Theatre 2, RAH
  • Mon 5th Aug 2019, Lecture Theatre 2, RAH
  • Tues 6th Aug 2019, RCN Rooms, New Lister Building GRI
  • Mon 12th Aug 2019, T3, Ward 5A Training Venue, WGACH
  • Mon 19th Aug 2019, Lecture Theatre 2, RAH
  • Mon 26th Aug 2019, RCN Rooms, New Lister Building GRI