At NHS Greater Glasgow & Clyde (NHSGGC) we acknowledge that Violence and Aggression (V&A) is risk that many of our employees are exposed to. We also know that it is a risk that can cause considerable fear & distress to those who are exposed to it. We want to look after & ensure the health, safety & well-being of our staff, as well as our patients and visitors.
We acknowledge that the V&A risk may never be, fully, eliminated, but it is our aim to reduce it to its lowest practicable level & to develop positive, respectful, relationships with each other and those who access our services.
To achieve this we have adopted a strategy which will help our services accurately identify the risk and implement measures to reduce and manage it.
Our strategy is based upon the NHS Scotland Core Values:
Care & Compassion
Dignity & Respect
Quality & Teamwork
Openness, Honesty & Responsibility
We also strive to embed the following principles into our culture and working practices:
Professionalism, Effective Leadership and Teamwork
The presence of a competent, skilled, informed and proactive workforce
Compassion & Empathy
An authentic concern for the well-being others
Honesty & Trustworthiness
The ability to be relied upon to be truthful
A thoughtful process seeking to make sense of behaviours actions, events and situations that occur in the workplace
Early Intervention, Prevention & De-escalation
A range of skills, strategies and environments designed to provide support at an early stage, reduce risk and reduce the need for tertiary measures and promote positive, respectful relationships
A workforce that is aware of psychological trauma, its impact & prevalence within society
Least Restrictive Alternative
A process where employees will only use the least Restrictive Intervention that is available to them at the time, to help them manage and contain risk Reciprocity A process whereby NHSGGC will work to ensure that the rights, safety and well-being of its employees, patients, visitors are protected as far as is reasonably practicable
The Health & Safety Violence Reduction Service HR Connect page contains information, resources, tools and links to further support, that are designed to help our services & staff to promote safety, reduce risk and promote positive, respectful relationships