Staff can be identified as being Lone Workers if their working activities involve periods of time where they are without any kind of close or direct supervision, or in contact with any other colleagues. The NHSGGC Policy on Lone Working provides further guidance on identifying Lone Workers.
A manager who identifies that they have staff who are Lone Workers is required to undertake a risk assessment to identify the risks involved and measures to control the risks. Guidance on undertaking a Lone Worker Risk Assessment can be found in Appendix A of the NHSGGC Lone Worker Policy. There are many potential control measures, of which one, is the Lone Worker Support Service which will be provided to NHSGGC by Reliance Protect from the 1st December 2016.
This service uses a specialist Lone Worker Device. If the Lone Workers safety is compromised, they can discreetly use the device to summon support and / or emergency assistance.
This service should only be considered after undertaking a Lone Worker risk assessment in conjunction with the guidance provided within the NHSGGC Lone Worker Policy. If the Lone Worker Support Service is identified as a potential control measure, this should be discussed and agreed with the appropriate budget holder who will be paying for the service.
If the service currently has no lone workers using devices please contact Cameron Raeburn, Health & Safety Service Manager in the first instance.
If the service currently has lone workers using devices and requires additional devices, these can be ordered using the process - Ordering process (NHSGGC logged in users only). **NEWLY Updated - 15th November 2018** Please note new devices using this process require to be ordered prior to the 30th November.
Guidance presentation used during training for using the Lone Worker Support Identicom Device.
An escalation protocol outlines how a service will use the lone worker support service and details what to do in the event an alert is raised by a lone worker. An example protocol is provided here.
These 3 hour sessions are for those identified by managers as staff who will provide support and help with managing the use of the Dedicated Lone Worker Device issued by Reliance Protect. Training sessions, further information and nominations are available on request.
Changes to Lone worker details associated with a device - all changes should be notified directly to Reliance Protect's customer service department using [email protected] or 0800 840 7121 (Option 1). This includes changes to a lone workers personal details, for example, car registration, personal mobile; or work details, for example, work mobile phone or managers details. Both the lone work and the manager named at the top of the escalation form associated with the group can make these changes.
Changes to escalation form details associated with a lone working group should be notified directly to Reliance Protect's customer service department using [email protected] or 0800 840 7121 (Option 1). This includes changes to lone workers on the form and contact details of any of the escalation point. The manager named at the top of the escalation form associated with the group can make these changes.
Changes / additions to Managers associated with an escalation form should be notified directly to Reliance Protect's customer service department using [email protected] or 0800 840 7121 (Option 1). The Manager named at the top of the escalation form receives the monthly reports directly from Reliance Protect and can make changes to the form. The manager can add additional 'managers' to the group / escalation form.
When a lone worker leaves employment, the device should be retained by the manager and re-assigned to their replacement. Reliance Protect should be contacted directly to inform them of this change to both the lone workers details associated with the device and the escalation form. Contact Reliance Protects customer service department using [email protected] or 0800 840 7121 (Option 1)
I need a replacement part / accessory for the device, for example, a new pin, lanyard or charger. These are available at extra cost and should be ordered from Reliance High Tech using a non-stock order form. Ensure the order form is clearly marked 'Lone Worker device accessory' and the supplier is 'Reliance High Tech':
Details of additional items are available directly from Reliance Protect using [email protected] or 0800 840 7121 (Option 1).
NB Faulty devices will be replaced free of charge. However, broken / lost devices may incur a charge, contact Reliance Protect service desk for advice.
Should you require any further information please contact Cameron Raeburn, Health & Safety Manager.