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Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Lone Working Support Service

Users of Reliance Protect must activate an Amber Alert during the month of February 2022.

This is to assist in the organisational audit of devices. If you do not activate an Amber Alert, your device is likely to be taken out of use, however ongoing monthly costs will continue and the device will still be charged to your department.

 


Overview

Staff can be identified as being lone workers if their working activities involve periods of time where they are without any kind of close or direct supervision, or in contact with any other colleagues. The NHSGGC Policy on Lone Working provides further guidance on identifying lone workers.

When a manager identifies that they have staff who are lone workers, a risk assessment is required to identify the risks involved and any measures to control the risks. Guidance on undertaking a lone worker risk assessment can be found in the NHSGGC Lone Worker Policy. There are many potential control measures, of which one is the lone worker support service, currently provided by Reliance Protect.

This service uses a specialist Lone Worker Device. If the lone worker’s safety is compromised, they can discreetly use the device to summon support and / or emergency assistance.

This service should only be considered after undertaking a lone worker risk assessment in conjunction with the guidance provided within the NHSGGC Lone Worker Policy. If the Lone Worker Support Service is identified as a potential control measure, this should be discussed and agreed with the appropriate budget holder who will be paying for the service.

If the services require additional lone worker devices please contact the Health & Safety Service in the first instance.

 


 

Guidance

Guidance presentation used during training for using the Lone Worker Support Identicom Device.

An escalation protocol outlines how a service will use the lone worker support service and details what to do in the event an alert is raised by a lone worker. An example protocol is provided here.

Champions Training

These sessions are for those identified by managers as staff who will provide support and help with managing the use of the Dedicated Lone Worker Devices issued by Reliance Protect. Training sessions, further information and nominations are available on request.

Escalation from available here-


 

How to

Access refresher training for using your lone worker device, contact Reliance Protect on -  [email protected] - with your name, email address and device serial Number

Changes to Lone worker details associated with a device - all changes should be notified directly to Reliance Protect's customer service department using [email protected]  or 0800 840 7121 (Option 1). This includes changes to a lone workers personal details, for example, car registration, personal mobile; or work details, for example, work mobile phone or managers details. Both the lone work and the manager named at the top of the escalation form associated with the group can make these changes.

Changes to escalation form details associated with a lone working group should be notified directly to Reliance Protect's customer service department using to [email protected] or 0800 840 7121 (Option 1). This includes changes to lone workers on the form and contact details of any of the escalation point. The manager named at the top of the escalation form associated with the group can make these changes. Any requests must include the email addresses of any persons that the change relate to.

Changes / additions to Managers associated with an escalation form should be notified directly to Reliance Protect's customer service department using [email protected]  or 0800 840 7121 (Option 1). The Manager named at the top of the escalation form receives the monthly reports directly from Reliance Protect and can make changes to the form. The manager can add additional 'managers' to the group / escalation form. Any requests must include the email addresses of any persons that the change relate to.

When a lone worker leaves employment, the device should be retained by the manager and re-assigned to their replacement. Reliance Protect should be contacted directly to inform them of this change to both the lone workers details associated with the device and the escalation form. Contact Reliance Protects customer service department using [email protected]  or 0800 840 7121 (Option 1)

I need a replacement part / accessory for the device, for example, a new pin, lanyard or charger. These are available at extra cost and should be ordered from Reliance High Tech using a non-stock order form. Ensure the order form is clearly marked 'Lone Worker device accessory' and the supplier is 'Reliance High Tech' (table updated February 2022) 

Accessory

Product

Price

Min Quantity Order

PO Required

Comments

Charger

ID / S8

£12.99

1

Yes

 

Lanyard

ID / S8

£3.99

10

Yes

 

In Car Charger

ID / S8

£15.99

1

Yes

 

Silicon Case

ID / S8

£19.99

1

Yes

 

Lapel Clip

ID / S8

£0.99

1

Yes

 

PIN/ rip plug

ID / S8

£1.49

1

Yes

 

Replacement device

Ultra

£99.99

1

Yes

 

Charging dock

Ultra

£9.99

1

Yes

 

Charging dock & plug

Ultra

£14.99

1

Yes

 

Details of additional items are available directly from Reliance Protect  [email protected] or 0800 840 7121 (Option 1).


 

Should you require any further information please contact Health & Safety.

Last Updated: 25 February 2022