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*UPDATED* Hospital visiting changes, home testing kits, Vaccine info, general info and guidance for public, NHSGGC staff, and community-based services.

eESS Go-Live Information

eESS (Electronic Employee Support System) is the new HR information system which links to SSTS and payroll - it is used for managing employee information and core HR transactions relating to an employee's employment with NHS Greater Glasgow and Clyde.

Manager and Employee Self Service will go live on Friday 23rd November 2018 

Usernames & Passwords

You will be issued with your eESS Username and Password leading up to the 23rd November to give you access to the system. Please note that you should not access the system nor carry out any transactions until the 23rd Your username will be e-mailed to you, so please ensure that your mailbox is not full. Could you also make sure your staff clear out mailboxes so that they will receive their logon details.

For those staff who don’t have e-mail accounts, there will be no immediate change for you - your manager will be able to assist with the transactions on your behalf as they currently do. Considerations are ongoing with regards to future access for all staff.  

For non NHS managers who manage NHS staff and will need access to eESS, this will be available; however, we will provide further information on how the transactions will work to ensure that these are processed accordingly. 

Quick Start Guides

This guide has been designed to give you a quick-start to using the system and details what you should do when you logon to eESS for the first time. 

Please use this Guide in the first instance to try and troubleshoot any logon or user issues.

We anticipate an extremely high level of calls and e-mails post Go Live on the 23rd and would welcome your support in troubleshooting any logon issues as per the guidance below.

eESS Quick Start User Guide - Employees

eESS Quick Start User Guide - Managers 

Notifications of Change & Terminations

From Friday 23rd November, you will stop completing Notification of Change and Termination Forms and arrange to make any changes through eESS directly for yourself and your staff members. There are detailed step by step procedures as well as short instruction videos for every transaction, which can be accessed here -

Staff Engagement Forms & New Start Checklist

From Friday 23rd November, you should continue to complete Staff Engagement Forms and the New Start Checklist for brand new employees. Once we have implemented the new Recruitment System during 2019 this process will change, however, please continue to do the same for now. However, from 23rd November these should be returned to eESS Support Team, HR and Organisational Development, West Glasgow ACH.

Authorisation Hierarchy Checks

Leading up to Friday 23rd November, we may also send you another version of your Authorisation Hierarchy to allow a final check of this. We do see the hierarchy as being the biggest challenge going forward. Due to the financial authorisation rules we haven’t been able to use existing hierarchies in place for Turas or iMatter etc, so we know there will be changes required. Also given the scale of GGC we do expect a high number of changes to this daily. I would advise however that this is our priority piece of work and will have the eESS Support Team geared up to update this pre and post Go Live.


For any manager who did not get an opportunity to attend our face to face manager self-service training to undertake our eEES Manager LearnPro module. The module provides a quick overview of Manager Self Service and links to our Standard Operating Procedures. Logon to LearnPro and search for “eEES” under the Specialist Subjects tab.

In addition, we would ask that you encourage your staff to visit the national eESS website - The website contains step-by-step user guides and short e-learning videos for all transactions you will complete on eESS.



Last Updated: 25 January 2019