This site uses cookies to store information on your computer. I'm fine with this Cookie information
Follow is on Twitter Like us on Facebook Follow us on Instagram
Covid-19 (Coronavirus)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Communication Questions

Please click on each question or statement to view the response.

We realise how important it is to keep families informed and are committed, based on feedback, to continuously improv...

We realise how important it is to keep families informed and are committed, based on feedback, to continuously improve how we do this. The parents of all inpatients directly affected have been provided with regular verbal updates on the work underway within Ward 6A. As described earlier, we have also set up a closed Facebook page to ensure that the families of other haemato-oncology patients are also updated.

Please also see our response to Question 8 in relation to this point.

We are very sorry for confusion and distress caused by differences in the information that was provided or when chang...

We are very sorry for confusion and distress caused by differences in the information that was provided or when changes in information have not been fully explained.

The hospital is safe. Since late 2018, we have put in place a number of additional preventative control measures to mitigate further the risk of infection in this vulnerable group from the environment. This has meant a number of patient moves over eighteen months. We apologise again for the inconvenience, distress and concern this will have undoubtedly caused. Patient safety is always our main priority and we remain committed to continuously improving our communication, support and provision of information to patients and families on the basis of feedback. In a situation like this, we are constantly monitoring and investigating the position. That means we regularly receive updated information and it is a changing picture.

We have local infection prevention and control and infection data that is collected as a matter of routine, which sho...

We have local infection prevention and control and infection data that is collected as a matter of routine, which shows trends and highlights issues across the hospital, and in individual specialties. It has been a changing picture rather than contradictory, but we are sorry that this has caused confusion.

It is our expectation that patients and parents are fully informed, and we apologise for all instances when this has ...

It is our expectation that patients and parents are fully informed, and we apologise for all instances when this has not been patients and families experience. We are committed to reviewing and learning from all instances where this has not been the case; and to ensuring that everyone is clear on the importance of supporting discussion with the Consultant in charge of care provision. If you would like to tell us more about this, we would welcome your feedback and any questions so we can ensure you have all the information you need and want.

Staff should always be truthful in their discussions with patients and families. Staff have not been told not to talk...

Staff should always be truthful in their discussions with patients and families. Staff have not been told not to talk to families, and have been encouraged to share information about what they know. If they cannot answer questions, they are asked to pass these questions onto relevant colleagues, for instance senior management and infection prevention and control colleagues, in order that points of concern can be addressed.

As described earlier, the Chief Nurse and General Manager of the hospital regularly visit the ward to provide an update to families, and to give written updates, and we also have a closed Facebook page for parents to provide regular updates and answer questions.

We make every effort to keep families informed in a timely manner, and we are therefore sorry parents found out this ...

We make every effort to keep families informed in a timely manner, and we are therefore sorry parents found out this information from STV. We ensure that parents directly affected are informed of any press statement prior to issue, however, we are unfortunately unable to control when the media will start to report on issues that they are informed about by other sources.

We have sought to prioritise the information and support needs of patients and families throughout this situation. We...

We have sought to prioritise the information and support needs of patients and families throughout this situation. We are sorry that there has been an appearance that concern about legal action has compromised our commitment to explain and ensure timely, sensitive and appropriate communication.

Throughout the past eighteen months we have made a number of public statements and regularly updated families on the actions taken. We are committed to continuously improving our approach to providing information, responding to questions or concerns and providing any support that may be required.

We are sincerely sorry that any actions taken have been experienced as defensive. The IMT are continuing with their i...

We are sincerely sorry that any actions taken have been experienced as defensive. The IMT are continuing with their investigations; there are a number of areas where questions remain and where we do not yet have the full answers. It is important that when questions are asked that we do not know the answers to, that this is explained openly, supportively and sensitively.

The Chairman and Chief Executive have committed to meeting every family that wishes to do so to discuss any concerns, and they have written to all families to offer this.

Please see our response to Question 57.

Please see our response to Question 57.

Although the water is safe to drink, water from basins in patient rooms should not be used, as they are for handwashi...

Although the water is safe to drink, water from basins in patient rooms should not be used, as they are for handwashing only; this is advice from infection prevention and control colleagues.  If this has caused any confusion, then we sincerely apologise.

As previously described, the water is safe to drink, and this has been confirmed by the Authorising Engineer, a specialist engineer who acts, and is employed, independently of NHS Greater Glasgow and Clyde.

We understand, however, that there may have been confusion because of the signs at the sinks within the single bed rooms, which advise patients that they are for hand washing use only. Patients and their families are discouraged from drinking water in the rooms as sinks are dedicated to hand washing.

As there was no parent kitchen currently in Ward 6A, we provided patients with bottled water.  This was not connected to the quality of the water supply, but due to the fact that there was no facility for the parents access tap water.

We greatly value our fantastic staff and completely recognise that recent events have been difficult and stressful fo...

We greatly value our fantastic staff and completely recognise that recent events have been difficult and stressful for them.

The health and wellbeing of our staff is hugely important, and we have therefore put in place additional support for any member of staff who wishes to access it.

The senior management team of the children’s hospital regularly praise the work of the clinical and support team and ensure that they get the recognition they deserve.

Organisational Duty of Candour legislation has very clear and defined criteria of what needs to be considered in rela...

Organisational Duty of Candour legislation has very clear and defined criteria of what needs to be considered in relation to an incident that may require activation of the procedures outlined in this legislation. Regardless of whether an issue or incident meets the criteria outlined by this legislation, all regulated healthcare professionals have a professional duty of candour and NHSGGC is committed to ensuring that our actions are always informed by the principles of openness and honesty; we understand that this is key to creating trust in situations such as those that have rightly concerned families.

We are therefore very sorry for the perception that we have not been candid, as this was absolutely not our intention and we will learn from this. We have asked Professor White from the Scottish Government to review all individual care incidents to provide us with advice on the approach that has been taken to decision-making in respect of the application of the organisational Duty of Candour legislation, reflecting our commitment to ensure that we are continuously improving the way we respond to incidents where we need to consider whether the organisational Duty of Candour applies.

We can assure you that we will always care for patients in an appropriate setting. Patients will always be looked aft...

We can assure you that we will always care for patients in an appropriate setting. Patients will always be looked after by staff who are specifically trained for work with children who have cancer. They may have to be cared for in another ward for a number of reasons, but in that ward they will still receive specialist care by staff who are appropriately trained.

We are very grateful to our excellent staff and we are sorry that our views of how well staff have been doing their j...

We are very grateful to our excellent staff and we are sorry that our views of how well staff have been doing their jobs has been doubted. We completely agree that this is essential to supporting our staff and minimising any feelings of vulnerability they might experience. We recognise this is a difficult time for staff as well as parents.

Our Chairman and Chief Executive met staff on the ward on October 2019, 8 October 2019, and 23 October 2019. Our Medical Director and Deputy Medical Director also spoke with staff on Ward 6A, as well as Ward 4B. We are working with clinical and nursing staff to address the issues raised in these meetings, and in a meeting with the Deputy Chief Medical Officer for the Scottish Government.

As described in response to Question 62, the health and wellbeing of our staff is important and we have therefore put in place additional support for any member of staff who needs it. The senior management team of the children’s hospital regularly praise the work of the clinical team, particularly the nursing staff, and ensure that they get the recognition they deserve.

Please see our responses to questions 11, 15 and 65. Children have not been moved to any area that we would regard a...

Please see our responses to questions 11, 15 and 65.

Children have not been moved to any area that we would regard as unsuitable. We have always endeavoured to take all necessary measures to ensure continuity of care, in the best and safest way possible.

Continue to 'Questions raised that will potentially fall within the remit of the Public Inquiry or are within the remit of the Independent Review' >