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What Matters to You?

What Matters to You? Graphic

“What matters to you?” is a simple question to help people receiving care have meaningful conversations with those who provide care. It has many benefits:

  • helps us all to communicate openly with each other
  • helps staff get to know people receiving care, in the context of their own life
  • provides time for questions
  • builds a relationship where there is a shared understanding of care expectations and needs and where working in partnership is central to planning and providing care.
  • makes sure that care is provided in line with the preferences, choices and values of the person receiving care.

Asking “What matters to you?” is an important part of our approach to providing quality care.

We want to ask, listen and do what matters to people every day. On or around 6 June each year, all health and social care staff are encouraged to ask “what matters?” to every person they care for that day. We have an extra focus on raising awareness and encouraging these sorts of conversations between people who receive care, the people who matter most to them, and staff. This is ‘What matters to you?’ Day.

This has now become an international movement with many countries around the world participating. Asking “What matters to you?”  is easy and involves three simple steps:

  1. Ask What Matters;
  2. Listen to What Matters;
  3. Do What Matters.

 

This short video explains more about the approach:

This year, ‘What Matters To You?’ Day (WMTY21) was Wednesday 9 June 2021.

‘What Matters To You’? (WMTY) day aims to encourage and support more meaningful conversations between people who provide health and social care and the people, families and carers who receive health and social care.

To help people get the best possible outcome, we need to understand the things that are really important to them. This could be something very specific or something more general. Here are some examples of the types of things people have talked about:

Text about What Matters to Me.

Tell us what matters to you

We want to know what matters to you, so we can provide care that works for you. There are a number of ways you can tell us what matters to you every day:

  • Speak to staff about what matters most to you;
  • People who receive care can tell us about their experience on Care Opinion.

 

What we will do

We will listen to what everyone tells us matters to them. 

Care teams will talk with people accessing health and social care services about how they can do things differently, when they know what matters to you.

WMTY is an international person centred care movement and is an opportunity for NHSGGC to build on its national and international profile, shining a light on what matters most and demonstrating continued commitment to person centred care, in line with our Healthcare Quality Strategy:

  • We will enable people to share their personal preferences, needs and wishes about their care and treatment and include these in their care plan, care delivery and in our interactions with them
  • We will involve the people who matter to them in their care in a way that they wish and that meets the requirements of the Carer’s Act (2018)
  • We will develop further the person centred approaches to visiting throughout NHSGGC
  • We will make sure people experience care, which is coordinated and that they receive information in a clear, accurate and understandable format, which helps support them to make informed decisions about their care and treatment
  • We will give people the opportunity to be involved and/or be present in decisions about their care and treatment and include the people who they want to be involved in accordance with their expressed wishes and preferences
  • We will provide training and education, to enable staff to treat people with kindness and compassion, whilst respecting their individuality, dignity and privacy
  • We will inform people about how to provide their feedback, comments and concerns about their care and treatment. We will review our approach to collecting and managing feedback to make sure it is fit for purpose
  • We will make sure there is a collaborative and consultative approach in place to enable staff to actively listen, learn, reflect and act on all care experience feedback received and to ensure continual improvement in the quality of care delivered and the professional development of all staff
  • We will continue to identify and build opportunities for volunteers to help improve the health and wellbeing of patients, families and carers
  • We will engage with people, communities and the population we serve to deliver high quality services to meet their needs.

In addition to our Quality Strategy, a WMTY approach is at the heart of Scotland’s strategy for Realistic Medicine. In particular, Dr Alastair Ireland, our lead on Realistic Medicine within NHS Greater Glasgow and Clyde explains “We are going to be trying to give information to you in a way which is clearer and less confusing but also gives you more say in which of the options which might work for you, would be more suitable to your own circumstances”.

In order for you to reach the right decision for you, you need to be able to weigh up the potential benefits, harms and limitations of the available options. We would encourage you to think about these BRAN questions as part of a WMTY conversation about test and treatment options:

  • What are the Benefits?
  • What are the Risks?
  • What are the Alternatives?
  • What if I do Nothing?

Where there are key themes and patterns to what people tell us matters to them, we will make a plan each year about what we can do to improve on this as an organisation. We will share that information on this website.

Last Updated: 08 July 2021