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*UPDATED* Vaccine info, general info and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions in place.

Services for patients

Shop Trolley
Some wards have a shop trolley visit each day. You can buy newspapers, magazines and some confectionery from this.

Healthcare Chaplaincy Service
During your time in hospital you may feel a need to speak to someone in confidence about any issues which are causing you concern. Healthcare chaplains are good at listening and offer emotional and spiritual support to all patients and visitors regardless of their faith and belief. If you would like to speak to a chaplain please ask your nurse to contact the chaplaincy team. Chaplains are also available out of hours for emergency situations. If you have any particular needs because of your faith or beliefs please make these known and the hospital will try its best to meet them. As an NHS service, hospital chaplains are bound by the same duty of confidentiality as other staff.
The chaplaincy service can also arrange for a visit from your own church or faith community.

Televisions are available in some dayrooms. Some hospitals have televisions at the bedside. At Glasgow Royal Infirmary you may need to pay to use the television. You can buy cards from the machines in the corridors.

Hospital Radio
Some wards have access to the hospital radio service.

Keeping in Touch
By post
Letters with stamps can be posted through the hospital mail system. Family and friends may write to you, so please ask them to write your full name, ward number and hospital address clearly on the envelope.

By Telephone
Some wards have access to a pay phone. Some wards have bedside phones which need a phone card. You can buy phone cards on the ward.

You should only use mobile phones in areas where it is safe to do so. These areas will have a sign to let you know that it is ok to use your mobile phone. You can also ask the ward staff where these areas are. Please show some consideration to other patients when using your mobile phone.

To protect all patients’ privacy, you must not use camera phones to take photographs in any part of the hospital.
If you need to charge your phone then please ask the ward staff which socket you can use.

Calls to the Hospital
Keep calls to the hospital to a minimum, by having only one relative or friend call. Ask them to tell other members of your family or friends of your progress. Please note that there is a limit to what information staff can give over the telephone.


Last Updated: 20 August 2019