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September 2017

Princess Royal Maternity - Good afternoon I attended at The Princess Royal Maternity Hospital, Glasgow on 19/9/17 to have an elective Caesarean section. I was anxious this time around as my first experience of child birth ended up with an emergency section and I had to be put under general anaesthetic. I was anxious to deliver my baby on the above date as I was fearful of being awake during the procedure. However, in the morning the anaesthetist Drew (whose surname I don’t know) explained the whole procedure to me and took the time to comfort me when I got upset about being awake during the operation. He provided great reassurance that it I became distressed while awake I could have the option of general anaesthetic I managed to undergo the procedure with only a spinal and I must say that the encouragement from Drew and all the staff who were in the theatre treating me, was exceptional. They all took the time to ensure I was comfortable with everything that would be happening to me, and were all very pleasant and welcoming. I can honestly say that I’m so glad I remained awake to see my wee boy born as it was an experience both my husband and I will never forget and we were so lucky to share it together. If all the staff hadn’t have been so attentive to my needs I may have missed out on this once in a lifetime experience I would also like to mention the great care that I received post surgery from the staff at Ward 72 also. Again they were all very pleasant and attentive and ensured both myself and my baby were happy and comfortable while under their care I feel that sometimes staff’s hard work is taken for granted and I really feel that the exceptional care of all those mentioned above deserves recognition, and I kindly request that the positive feedback is passed onto the staff . Kind regards.

Queen Elizabeth University Hospital Glasgow - I just wanted to praise the wonderful treatment that my daughter had at the Royal Children's Hospital. She was diagnosed with Acute Lymphoblastic Leukaemia when 7 and is now 15 years old and still in remission. Not only was the treatment great, but the whole ethos of Schiehallion ward was so warm and supportive that she does not think of that time as a nightmare, but thinks quite fondly of the staff and doctors. Thank you so much for this.

Victoria Hospital (New) - My daughter injured her ankle during PE at school on Monday the 25th of September We attended Minor Injuries dept at New Victoria Infirmary. From the moment we arrived at reception we were treated with professionalism. Every member of staff from receptionist, health care assistant to nurse practitioners delivered the highest quality of care. Thank you.

Royal Alexandra Hospital - I had a wonderful, positive experience today. The doctor and nurse who attended to me were brilliant, gentle, caring and positive. I had been so nervous before I attended the appointment but the experience was heart warming. Thank you.

Royal Alexandra Hospital - Having been admitted for emergency surgery on a leg break I wanted to say the staff in ward 23 (orthopaedics) were fantastic. They were caring, honest, good fun and made a very difficult and distressing time much easier. The theatre staff which performed my operation was also fantastic and made me feel much happier about the situation. Big hi five to all involved over the last few days :)

Queen Elizabeth University Hospital Glasgow - Just a quick thank you to the staff at QEUH. I was rushed into A&E on the Friday and received excellent professional care and service. After A&E I was placed under observation in the acute referral unit for 24 hours, before a 3 day stay in Urology. The nurses in urology were just absolutely fantastic, unfortunately for me I am no stranger to hospitals, but I have never met a better team. Thank you to all of you for looking after me.

Victoria Hospital (New) - My son recently underwent an endoscopy procedure. We were both apprehensive about it, however the staff were excellent in guiding him through the procedure and it was carried out successfully without the need for sedation. We are both grateful to the staff involved. Excellent service!

Glasgow Royal Infirmary - Excellent care from reception to discharge. Friendly staff who explained everything about the procedure I was having. Thanks to all staff in ward 56a.

Glasgow Royal Infirmary - A massive thank you to the staff of ward 36 who not only looked after my father until his death with the highest standards of dignity and care but the compassion and support given to us as a family made an unbearable time more manageable. Keep doing what you are doing!

Queen Elizabeth University Hospital Glasgow - Absolutely fantastic appointment today (23/09/17). My daughter had an appointment with ENT with Dr Kunanandam @ 0930. Having the clinic on a Saturday was very helpful to my family. Did not interfere with my daughters schooling or my work commitments. Well done and keep it up.

Gartnavel Royal Hospital - I have been a patient in this hospital twice and can't praise the staff high enough very caring also the facilities are out of this world the only negative is the food it could be of a better standard overall it does great work Thanks to everyone

Royal Alexandra Hospital - I had my last outpatient appointment, early this year at eye department , every six months to have my eyes checked, with a possible pressure in my eyes,very thorough and over time, of many appointments. The NHS is great always professional and the staff at Royal Alexandria hospital , keep up the good work.

Victoria Hospital (New) - I would like to praise Dr Torley and her staff, having had psoriasis my whole life, and dealt with many doctors hospitals clinics and consultants. I feel as if Dr Torley, hears me as well as listens, she never seems too busy to take a genuine interest, and always makes sure you know she there for you. I never feel like a number with her, and I have full confidence in her ability to treat me. I was in a situation where I was trying to donate a kidney to my son and when I asked her advice re the pills I was on in relation to the donation, she went above and beyond in finding out the information I needed to know without making me she as if it was a chore for her to do and even took the bother to call me personally. In short I find her approachable caring and more than competent she seems to have created a good atmosphere in her clinic with her staff and that shows as well.

Queen Elizabeth University Hospital Glasgow - I would like to highlight several staff members who treatment my autistic sister so kindly when she had tests followed by surgery in her lower intestinal tract. Sorry I am unable to give their full names but Thank you to Elaine in the acute receiving unit where my sister was scanned, and Lorraine and the auxiliary Nettie in acute receiving unit where my sister was cared for prior to her operation yesterday. My sister with autism finds the hospital a new and difficult environment and has faced a traumatic operation. These staff were particularly good at communicating with her and trying to ease her worries. Thank you to you all. I look forward to liaising with staff who will care for her on her new ward, post-operation.

Glasgow Royal Infirmary - My 16 yr old daughter had knee surgery by Mr Blyth and 2 nights in ward 62. From admission to same day admission, through to theatre waiting area we were treated with kindness and empathy. We were able to wait with our daughter and I was able to stay with her until anaesthetised and allowed into recovery once she was conscious. This made the whole experience bearable for my anxious daughter. Mr Blyth was tremendous, explaining everything again beforehand and seeing our daughter a few times post surgery. The staff in ward 62 were just amazing. From the domestics, nursing assistants, staff nurses and physios, we were treated with dignity, respect and care by all. Such kindness and compassion were so gratefully received by my daughter and her worried parents. They were all a credit to this very busy hospital. Thank you so much.

Victoria Hospital (New) - Have just returned from an appointment with Danielle in Audiology Department. A huge thank you for her friendly, efficient, professional care. An asset indeed to our wonderful NHS. Please give her my thanks.
Glasgow Royal Infirmary - I was just recently discharged from ward 62 GRI after a TKR. Fiona and all the staff were professional and knowledgeable, nothing was too much trouble and everything was done with a sense of humour too. Thanks also to Lisa who got me through that first night and put up with my buzzer happy finger. They are a great team. Thanks

Royal Alexandra Hospital - Wife admitted to acute medical unit. First class care from staff in an extremely busy ward. Well done to staff.

Inverclyde Royal Hospital - I recently spent 9 days in Inverclyde Royal Hospital, Greenock in Orthopaedic ward K North. I'd like to say an enormous thank you to my surgeon Mr Chappell, the doctors, nurses and all other staff who cared for me during and after my hip joint replacement in August 2017. Everyone involved went above and beyond the call of duty and provided exceptional care. Clearly the staff in Orthopaedics are experts in their profession. I have been a person who has avoided medical services throughout my life and this experience has lessened my anxiety of accessing them again in the future. I cannot thank everyone enough.

Inverclyde Royal Hospital - I attended the out of hours GP service at the Vale of Leven hospital with my mother on the evening of Thursday 14 September. The doctor she saw there could not have been more helpful and the care she received was exceptional. I cannot remember the Doctor’s name but it was a male doctor from Budapest originally. He put my mum at ease and was very patient with her and arranged for her to be blue lighted to the RAH for emergency care as her condition was more serious than she had appreciated originally. He is a credit to the service and I wanted to acknowledge that and say thank you to the team. The out of hour’s service in a local area is as important as ill health and medical emergencies are not confined to mon-fri 9-5.

Queen Elizabeth University Hospital Glasgow - I was very recently an inpatient in ward 10a for hip replacement surgery. From pre admission through the actual surgery and post op care I was treated with care and dignity by all professionals and staff alike. Kept informed and consulted with every step of the way, made a huge difference to the experience and I'm very grateful for the excellent treatment I received. The ward was comfortable, clean and I enjoyed having a single room. Nurses and doctors were very attentive and nothing was too much trouble. The only down side was the poor quality food. Thank you everyone for my new hip!

Inverclyde Royal Hospital - Hi there. I was in on September 14th for an Endoscopy. Staff were amazing from start to finish. Had a bit of trouble getting the cannula in for sedation and with my fear of needles I was terrified! The doctor ended up inserting it just before my procedure. Think my fear was so visible as the staff nurse beside me held my hand and reassured me throughout. I didn't get to say thank you to her before I left but she is a diamond and good things usually go unnoticed. So thank you to the three staff members for making it as easy for me as possible. Can't praise you enough!

Stobhill Hospital (New) - My daughter had oral surgery on the morning of 14.9.17 at day surgery New Stobhill. All staff were fantastic from reception, nurses, anaesthetists and dentists. She was quite anxious about the surgery but everyone helped ease her fears and were so kind and caring, especially Ian the theatre nurse who was really funny and made her giggle. They all do a grand job.

Stobhill Hospital (New) - I called the rheumatology nurses helpline on Sunday and left a voicemail. I received a call on the Monday from nurse Katy Straiten who gave me an appointment for the Tuesday morning - what a great service ! On arriving on the Tuesday morning I was well attended to by the reception staff and then greeted by nurse Katy Straiten. She was so helpful and listened to all my issues and addressed all my problems. I had X-rays taken, injection given and my medicines reviewed. She was a pure delight to be seen by and I cannot praise her highly enough..I do hope this message gets passed on to her superiors and also to her...

Glasgow Royal Infirmary - My father has recently been on ward 36 after a major stroke. His care was outstanding, from the domestic staff, nursing staff, therapists and medical staff. Sadly my father passed away, he has many medical issues. Dad was treated with respect, dignity and loving care throughout his stay. There are no words good enough to praise the team on ward 36, just outstanding. As well as caring for Dad, our close family members were cared for too, staff always willing to talk and support us at a difficult time. Ward 36 has an outstanding team. Thank you.

Glasgow Royal Infirmary - I was admitted overnight via A&E having taken a "tumble off a hill" on a Friday afternoon. Although a visitor to your shores, I have some experience of the "front end" of an inner city acute hospital during the hours of darkness but I must commend the staff in all the departments I visited or who came to speak with me - A&E, Radiology, General Surgery and Orthopaedics - for their exceptional compassion and calm professionalism in the face of very obvious pressures of patients waiting to be seen, most of whom were in worse straits than me. Despite the relatively minor nature of my injuries, it seemed to me that every effort was being made to facilitate my progression through the system at each step and to inform and reassure my slightly panicked relatives who came to check up on me. Although the discharge process was protracted, complicated by the absence of key staff (presumably admin personnel) and my own circumstances, the clinical staff were very accommodating, working though other arrangements to permit my release on time. Please pass on my thanks to all your staff.

Royal Hospital for Children - My daughter has been attending (Yorkhill and Queen Elizabeth) hospitals for 8 years. After a break in her arm showed up a bone cyst in her arm, after many operations, scans, x-rays and appointments I'm glad to say at the age of 18 she has now been discharged from the hospital. I would just like to take this opportunity to thank Mr Jim Huntly and all the staff at both hospitals. My daughter was treated with kindness, care and compassion on every visit from everyone we met! I really can't thank you all enough you are absolute stars and we will never forget you all!

Victoria Hospital (New) - Arrived for an ECG and was met at entrance and given directions to required reception. Receptionist took my particulars and passed me on to nurse who completed the test. At all times, all members of staff were friendly, efficient, professional and caring. Marvellous experience, thanks very much.

Royal Alexandra Hospital - I would like to thank all the staff for the excellent care provided to my mother in law during the short period of her terminal illness while an inpatient in ward 32 (Gyn). Everyone member of staff conducted themselves in a kind and compassionate way to us all and the level of care made the difficult time much easier for us all. The ward environment and whole team approach was reassuring. Thank you .

Queen Elizabeth University Hospital Glasgow - I came into A&E about 4am on Thursday morning. The A&E doctor that looked after me with my sore abscess was unbelievably caring and kind. I don't know her name but I will never forget her kindness. The care I was given by every person who met me after that until I left on Friday afternoon was just magic. THANK YOU

Stobhill Hospital (New) - Recently my wife and myself to a lesser extent have been using the services of scan and x-ray departments. We were treated punctually, politely and efficiently by all staff. The hospital was spotless. Well done.

Queen Elizabeth University Hospital Glasgow - I would like to thank all the Drs, including Mr Kingsmore for all his help with my Dad, Nicola and her Nursing Staff and health care assistants (especially Sarah the HCA sitting with my Dad after his operations) in Ward 11 of QEUH for looking after my Dad on his numerous admissions and for this last week caring for him in his final days until he passed away for all here compassion is greatly appreciated.
Gartnavel General - Referral from GP to walk in x-ray at Gartnavel. All staff in x-ray dept from reception through to radiographers very professional but also very good in communicating and making one feel at ease.

Gartnavel Royal Hospital - I am happy to put on record how professional your Dr, in Out of Hours, dealt with me, yesterday morning. He made me feel at ease and was methodical in interpreting my problem. All in all, including being taken without a wait, an extremely good experience.

Stobhill Hospital - Having recently attended this hospital for an MRI scan, I can only applaud every member of staff that I was associated with, and very humble to have spoken to such dedicated, and diligent staff, a pleasurable memory that will remain with me, as for the building itself! it must be a great environment for all hospital members to work in.

Queen Elizabeth University Hospital Glasgow - Hi I would like to say that I recently had to use your services. I was so impressed with your signs, parking facilities, staff-everything was top class. I had to have an X-ray, then MRI, which was rushed through. I'm currently awaiting my follow up appointment. And only hope it's as positive experience. Thank you to all staff, from volunteers to nurses to doctors-wonderful!! Kindest Regards.

Princess Royal Maternity - I just wanted to leave a message about the fantastic service I received when I attended Princess Royal Maternity Hospital. I was admitted to the maternity ward on the 16/8/17 to get induced and I had my beautiful baby boy Luca on the 17/8/17 in the labour ward. I didn't have the best of labour - my labour progressed very very quickly. As soon as I attended the labour ward I ended up with forceps in the labour room and had to go to theatre and I lost 2.6L of blood. However the staff were out of this world. I don't know the names of all that were in the labour room or in the theatre room but all were amazing and deserve to be recognised. In particular, Melissa the midwife and the anaesthetist who unfortunately I can't remember her name (a young, tall pretty woman with dark hair and glasses!) were outstanding. Looking back, for my first labour it was pretty scary but they made me feel calm and explained everything to me. I also work with the NHS and I know how nice it is to receive praise especially when in the newspapers it's always criticism despite such hardworking and truly caring staff. I would appreciate if this could be passed onto all those involved. Thank you so much.
Inverclyde Royal Hospital - I am 29 weeks into my 3rd pregnancy (both previous pregnancies failed) and just have to feedback that my experiences of the Rankin Unit/CMU Level F have all been outstanding (both in this pregnancy and previous ones). Everyone there - the receptionist who is just lovely, all the midwife team (to name just some Francis, Karen, Lynn, June, Alison, Alison, Trisha - there are so many more I should name), Dr Murphy, Ann the Sonographer and all the medical staff) have all made my experience in this pregnancy so much easier. They are clear, reassuring and so ready to support when worries creep in. I have had periods during this pregnancy where I have felt anxious and concerned and this unit has supported me through each of these times. I hope they know that they are making a real difference to my overall pregnancy experience which is the most important thing I am doing so far in my 40 years of life and if this is the case for me I am sure this is widely true for other patients. This is a service that really makes a very positive difference because of the wonderful people working there. From the bottom of my heart, thank you all.

Glasgow Royal Infirmary - Chest X-ray appointment only took 10 minutes from my arrival in the building. All staff were friendly, helpful and professional.