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March 2017

Queen Elizabeth University Hospital Glasgow - My husband was a patient in HDU 2 for 10 days before sadly passing away. I would like to thank all the medical and nursing staff including Dr O'Sullivan and Dr Anderson and nurses, Alison, Steph, Margaret, Charlene and Grace. There are many others who I have not mentioned and apologies for that because I would like to thank every single one of the staff for the expert care and kindness shown to my husband, son and myself in what has been the hardest and most stressful times of our lives and helped make it a tiny bit easier. Thank you

Glasgow Royal Infirmary - I was made to feel very welcome and comfortable and the staff was brilliant. They were very informative and everybody let me know what was going on. The staff in ward 47 were very cheerful, happy and helpful.

Victoria Hospital - I was seen by Mr Chan on 9th February for my pre-op assessment. Prior to that I was treated with the greatest care and respect by your staff. I was operated on 17th February, and on subsequent visits to the hospital for follow ups, I have been treated tremendously well. Many thanks to Mr Chan and the staff at orthopaedic, and to the volunteers at the door, the reception staff, plaster room, and x-ray department for their excellent service. It is very much appreciated, kind regards.

Vale of Leven District General Hospital - Thank you to all the staff, from the moment I walked in and was greeted by a very friendly nurse who helped settle any nerves I may have had. This was then followed by a very friendly professional service by all the staff throughout the procedure. Thanks again to all concerned for making what is an uncomfortable procedure a very pleasant time at the hospital.

Inverclyde Royal Hospital - I have a chronic recurring eye condition which means I need to be seen by an eye specialist as soon as a "flare up" occurs. I have nothing but the highest praise for all members of staff at Inverclyde hospital eye clinic whose professionalism and dedication ensure I am seen ASAP and continue to enjoy good eyesight. My deepest thanks to all the staff

Queen Elizabeth University Hospital Glasgow - I must praise the ongoing treatment that I have received, from admission from Monklands Hospital to having a tumour removed and now looking forward to rehabilitation. I have received excellent care and treatment from all who work here in wards 65 and ward 60. Myself and my family are very grateful.

Queen Elizabeth University Hospital Glasgow - Yesterday I went with my wife to A&E. The treatment she received and the staff quality was exceptional and I cannot praise the treatment she, and I, received there. The whole experience was first class. My sincere thanks

Royal Hospital for Children - I Would like to take the opportunity to thank all members of staff involved in our sons care and treatment when he was admitted as a day patient today for keyhole surgery. All members of staff involved in our sons care and treatment today (and even those who were not), displayed a kind and caring manner, and were of a cheerful disposition. They behaved in a caring manner towards our son, and I felt at ease leaving my son while the procedure was carried out. I feel we were well informed about the procedure being carried out, and were also kept updated throughout the surgery. The thing that struck me the most was how at ease I felt leaving my son with staff while the operation was carried out. This, I feel, is a reflection of the kind and caring attitude the staff displayed towards our son.

Queen Elizabeth University Hospital Glasgow - Sadly, my father passed away on Ward10D but I cannot praise the staff on the ward enough. In times of targets to be met and outcomes to be assessed they treated my father with such dignity and respect. They sat by his side, held his hand. This was not high tech nursing but the nursing of humanity and compassion. When he finally passed I left full of hope for humanity and deeply comforted to know my father had had not been treated as a patient or a Glasgow Royal Infirmary

Glasgow Royal Infirmary - Huge thank you to all staff on ward 52 (Medical HDU). The level of care given to my relative whilst an inpatient in this ward was incredible. Every single member of staff we came into contact with was friendly and professional. Thankfully my relative is on the mend and it really is thanks to the wonderful staff in ward 52 at Glasgow Royal Infirmary. Born to do the job you do and a true credit to our NHS. Many thanks to you all.

Queen Elizabeth University Hospital Glasgow - Praise and thanks due to both the paramedics and A&E staff this afternoon for their professionalism in terms of medical care and attitude/approach with my elderly 83 year old mother who fell this afternoon at foot of a close in Partick. The service we received was excellent - please pass on our thanks to all involved today

Queen Elizabeth University Hospital Glasgow - I had to take my son to A&E on Friday evening, he is 18 and suffers from mental health issues and had taken an unknown substance. We were both treated with respect and dignity from triage through to seeing the doctor who was very knowledgeable about our situation and very supportive. He made us feel at ease and explained everything in detail. The triage nurses gave us lots of information to help us too. I can't thank them enough for the wonderful job they do and for making my sons experience a very pleasant one. I was so upset and nervous I didn't get any ones name and wish I did as I'd love everyone to know who they are. Thank you from the bottom of my heart.

Royal Alexandra Hospital - My mother had a colonoscopy 3/4 weeks ago. She could not praise the staff in the room and even said a student nurse held her hand and chatted to her the whole way through her procedure. She was delighted by this act of kindness and overwhelmed by the staff in the room. I’ve never commented before however when my 86 yr old mother comments about how kind and caring someone is and has continued to praise the staff, I felt I had to show how appreciated they are and what a good job the student did and say thank you.

Princess Royal Maternity - I would like to personally thank all the staff particularly my daughter’s midwife. From the moment we entered the hospital after being told to come in as we had a few concerns with my daughter’s pregnancy. They took extreme care of her keeping both her and I up to date every minute of her care. I would love to mention care from nurses, doctors, and registrar, but in particularly her midwife. They have requested that I don't mention any names so I will use her initials JC and hopefully she will see this. Also my daughter had to have an emergency section and the operating staff were amazing not only taking great care of my daughter but also me as I was her birthing partner as dad is in the army and on tour. Baby mum are fabulous. She was born 21.3.2017 @ 6.17am. Thank you once again. Wonderful people.

Queen Elizabeth University Hospital Glasgow - I had reduction thryoplasty at the QEUH last Wednesday. The operation was undertaken by Dr Houghton who was assisted by Dr Melia. Following surgery Stephanie cared for me in recovery before taking me to my room for the night. I just wanted to send a short message to let you know the care I received during my stay was exceptional. The doctors, nurses and support staff were professional, caring, compassionate, motivated, happy and upbeat. They really turned the experience from a routine operation into a pleasure, so much so that I'd have rather spend another night in hospital than come home to my empty house, with only my cats for company. Please pass on my thanks to everyone in the ward.

Inverclyde Royal Hospital - I came to A&E last Thursday evening (16th March 2017) around 8.20 pm. I had an infection that was clearly getting worse very quickly. I was seen within an hour. Three Doctors all played a part in providing fast, effective treatment. My sincere thanks. I returned as instructed on Monday 20th March 2017 for additional check. Two trainee.. again provided ace follow up treatment. I am very grateful. NHS in Scotland is exemplary. The stats show that month after month, year after year. As does my personal experience.

Victoria Hospital ( New ) - Attended day surgery for orthopaedics at Victoria today. From receptionist to nursing staff, recovery staff, anaesthetic assistant, anaesthetist and surgeon I could not have been treated better, first class all the way.

Queen Elizabeth University Hospital Glasgow - I was attending the hospital because I had Skin Cancer on my head. I was treated kindly and quickly and was informed all along the way about what would happen regarding my treatment. I was a bit scared but was put at ease by the reassurance of the staff. The operation was successful but I took an infection in the wound and had to attend the clinic for treatment on a daily basis to start with then twice a week until it was completely healed. The treatment I received was brilliant and the staff are so nice and helpful and made me feel very relaxed. Even when they are extremely busy they still take the time to make you feel relaxed and do a wonderful job. So I would like to thank all the staff, Doctors, Nurses and even the Reception Staff as you are all amazing. Thank you very much.

Royal Alexandra Hospital - I was admitted via my doctor two weeks ago with jaundice. I was sent to surgical assessment unit where I was treated with the upmost care. From the nurses Lisa and Chris to the surgical Doctor, and the medical Doctor. They were professional and informative in every step of my journey. I was then transferred to ward 24. This is a very busy ward and the staff were run of their feet, but they still had a smile and also there when needed.  Many thanks to Annette, Hazel, Fraser, Lesley and Stef. After a week I was transferred to ward 26 while I waited for my ercp. Again the staff were very busy and very short staffed, but the treatment I got was exemplary. Please pass on my gratitude to all staff and wards, they get such a hard time but they are definitely angels in uniforms. Thank you again.

Victoria Hospital - I would like to make an appraisal for the doctor that treated my son in the out of hours clinic in the new Victoria hospital on 16/03/2017 (Thursday night) at about 23:30 hours. The doctors name was Dr Veronica Mallon I found her to have a very professional attitude to her work, while also displaying a very tender, caring side while taking an examination of my 4 and a half year old son. I feel that her good level of care provided to me and my son should not go unnoticed, and I would like her to be thanked/appraised etc for all her efforts.

Queen Elizabeth University Hospital Glasgow - Huge thanks to all the staff of ward 11a QUEH for the excellent care they have provided for our dad following his transfer from the RAH Stroke unit. It was a worrying time for our family but the care and support given to my dad (and my mum) prior to his surgery. We were fully informed at every step and made a stressful time so much easier. Every member of staff - general services, nursing and doctors - were attentive and cheery and an absolute credit to the NHS.

Royal Alexandra Hospital - One week on from our dad having a stroke, life has settled enough to say thanks to the staff of RAH emergency department and ward 4 stroke unit. He went from being fit and healthy to this upsetting diagnosis overnight, so it was a terrible shock to us all. From the front door to the ward, his care was speedy, appropriate and carried out with the utmost professionalism. He was kept well informed and received excellent care until his discharge to the QUEH. A very tough time was made so much better by the staff and they were a great example of the NHS that my sister and I trained to work for.

Mearnskirk House -  Pleasantly surprised to find this resource "hidden" in East Renfrewshire; easy to get to by car and the 395 bus; otherwise not easy to get to! Pleased that my aunt/uncle located together which may have otherwise been impossible in the “care” system? Friendly staff and modern building etc. Unlike most hospitals, parking not a problem!

Royal Alexandra Hospital - I recently gave birth to my beautiful baby boy. From the moment I stepped over the threshold I was treated with dignity respect and kindness. All the ward staff in 31b including doctors nurses and domestics could not have treated me any better and the amazing job nice did with my son was second to none. Can't thank you all enough, keep up the amazing work

Gartnavel General - I recently had to be admitted to ward 1C on 2/3/17. I would just like to take the chance to say what wonderful care and support I received. Every member of the staff from the consultant down to the students were all so helpful and friendly during my 5 day stay. This ward is a true credit to the NHS. I just wanted to praise the staff and I really appreciate all they did for me. It was so nice that a whole team are responsible so committed and work well together to help their patients

Inverclyde Royal Hospital - I would like "the powers that be" to know that the care my father in law received over the past 7 months in Ward 1 of the Larkfield Unit at IRH has been excellent. All members of the staff headed by Senior Nurse Chris have been wonderful. The care they offered in often challenging circumstances means we as a family will be forever in their debt. Thank you.

Royal Hospital for Children - We are currently in ward 3C and have been since last week.  My little boy is 3 and currently waiting diagnosis of what's wrong.  I must commend the staff and nurses on this ward. From the domestics making sure our room is spotless every day! They are cheery and very helpful. The nursing assistants who ensure we are comfortable and if we need anything also popping in even if it's for a quick catch up to see how he's getting on and if we need anything brought along from the kitchen ( in source isolation). The nurses who are amazing at what they do.  I've no longer asked for pain relief for him and they are straight back with it. I've stayed in a few of these wards now and although I've never put in a complaint , the waiting time for pain relief or nurses getting caught up in other jobs has been an issue and I must commend this ward on how well they have catered and looked after my little boy. Praise where praise is due!

Queen Elizabeth University Hospital Glasgow - Queen Elizabeth university hospital and the physical disabled recovery unit in Glasgow. I am writing a quick email to pass on my sincere thanks to the wonderful staff I have met while recovering from a catastrophic brain injury and stroke in June 2015. I am very fortunate to be on the journey to recovery and at the stage of appreciating the wonderful people who have helped me. I must apologise not thanking more staff as I appreciate the dedication and care I have experienced and witnesses I am currently a day patient at the PDRU in Glasgow and enjoying the wonderful care given out by all staff I have encountered. There is a very positive attitude from all staff and credit to Karen Scott and her superb team . I have been fortunate to speak to Fiona at PDRU throughout my time and value greatly the care and advice . I also have to mention Angela Macdonald for her exceptional work and care. And also praise Catherine Sinnott the student who has possessed a fantastic understanding of her role. Been a true honour to spend time with her . I must again praise all the staff from consultants to dinner lady for the wonderful atmosphere they create for patients . It is so uplifting to see the positive mantra passed on to the patients. Every member of staff deserve praise for the exceptional care and support given it’s such a boost to patients and families to see the fantastic service given to all. I had overheard another grateful patient say " it's the best kept secret in NHS". Please all keep up the great work, very much appreciated by all involved .

Queen Elizabeth University Hospital Glasgow - I would like to praise all the nursing staff and auxiliary staff on ward 64 neurological wards for doing a fabulous service for all patients, my friend has been in here since Sunday afternoon and the staff are pleasant and helpful in everything they do. I would like to take this moment to single out a young student nurse Kirsty who since being up here every day visiting my friend I've observed that young Kirsty as got a fabulous bedside manner and really makes all the patient's relaxed she is a total credit to her mentors' and other senior nursing staff when Kirsty as completed her nursing training she will be a top class nurse once again the staff on this

Queen Elizabeth University Hospital Glasgow - Excellent care and communication experience in Ward 8D with Dr Curry, Ward 8 Nurses & docs, & aux staff on recent stay. Thanks also to ERCP team.

Royal Alexandra Hospital - I had to go to A&E at the RAH in January, and have had follow-up out-patient appointments. Without exception, the medical staff I met were professional, efficient and kind. The care I received was exceptional, and it was very reassuring to find such an amazing service when resources are so stretched. Thank you very much.

Beatson West of Scotland Cancer Centre - Have just finished 6 cycles of chemotherapy for a recurrence of cancer. Cannot thank the staff at the Professors clinic and the staff at ward B6 (MDCU) for all their help and kindness during my treatment. They are always under pressure but treat each patient with the same courtesy and afford them all the time needed. I thank each and every one of them x

Stobhill Hospital ( New ) - Today I received treatment at clinic F (new Stobhill hospital). Dr Lyndsey carried out the treatment quickly and effectively however the nurse in hand Pauline is who really made me write this review. She is one of the nicest females I have ever come across in general never mind within the NHS. I cannot put into words how she made me feel today. Her presence and mannerisms were ever so calming and I will be forever grateful. I took unwell during the treatment and she ensured I was in the best of care literally every second I was in that room. She fetched me water, she ensured I was lying flat & comfortable, probably just doing her job but it was the way she went about it that really exceeded my expectations. I was put into the recovery room with tea & biscuits and she did not let me leave until she was completely satisfied. Pauline you are an angel!! Thank you.

Queen Elizabeth University Hospital Glasgow - I came to A&E some time ago with the suspicion of having appendicitis. After 45 minutes of waiting I was seen by the first doctor who admitted me in for further test and eventually I stayed overnight. When in pain and not knowing what's wrong waiting for a CT scan for half a day felt a long time while also fasting and being hungry. Nevertheless, I'm very aware that in the end I was taken care of rather quickly, as 24 hours after being admitted I was on my way to the theatre. The care I received was excellent and the single rooms at the ward were just amazing. This was my first ever time in A&E and I was left with a good feeling of the incident.

Royal Alexandra Hospital - Attended clinic on Thursday 2.3.17 for post mastectomy (2015) annual check and mammogram; thankfully all clear for another year. Waiting time minimal and was pleased to have mammogram and result all completed on same day as appointment with consultant; otherwise would have to come back on another day (this is what happens at Monday clinics?). Staff were very helpful.

Victoria Hospital ( New ) - Just back from a nerve racking colonoscopy performed by a surgical resident under the supervision of a Dr Doris ( I hope this is right). Just want to thank each and every one of the people I interacted with. They were professional and compassionate at every step. They really made a very anxious individual very much calmer. There are to be applauded and I wish you all nothing but the very best in everything you do. Many thanks

Queen Elizabeth University Hospital Glasgow - I can give nothing but praise to this amazing hospital and its wonderful staff! From the quick check to the reassuring journey to and post theatre I felt supported and informed all the way. On arriving at ward 9A I was looked after superbly by both qualified and trainee nurses, Deborah in her 3rd year of study will go on to excel in her career! Siobhan and her team were diligent, warm and friendly and genuinely cared for a positive patient outcome. The catering staff were all great too and always had time for a quick chat will giving out tea, coffee and meals. I was even treated to a magic trick! The room was clean and well looked after by a nice cleaner called Alan. I was on the ERAS scheme to help me recover from surgery as quickly as possible. I managed to get out day 3 instead of the target of 5. I was encouraged by the nurses and friendly Dr Zino to get up and move about and not longer in bed, as soon as I was in hooked from the equipment I was up and active walking the ERP recovery route. The health drinks helped give strength and the ample consumption of water helped clear my system of the operation drugs etc. My Consultant Mr Molloy could not have been any better and was a calm figure of authority. His assistant visited me twice to give me reassurance on my recovery and best way to assist myself on this path. I was also visited by a pain nurse who talked me through my pharmacy options. I have heard lots of negative press on this hospital, I feel a bit like Donald Trump and would suggest that it's "fake news", I accept others will have had less positive experiences but I have been delighted by the people and the facilities on offer at this amazing facility! Thanks you all!!!!

Princess Royal Maternity - I'd like to thank Marcus McMillan in the safe delivery of my baby. A year ago today I was admitted into hospital bleeding heavily at 38 weeks pregnant. After a long labour Marcus knew something wasn't right and diagnosed vasa previa and delivered my baby by emergency c section. This man is a hero!!! No words can thank him enough.

Royal Alexandra Hospital - On the 25th of August, 2016 I was in a serious RTA whilst on my way home from work (at the RAH). I was blue lighted from the scene of the accident straight through to A&E at the RAH. I don't know the names of any of the people who I am writing as I had a severe concussion so I don't remember. The first response team and ambulance crew were fantastic. When I got to A&E the staff there were also great. Very supportive, tried to make me laugh a little to lighten the situation and were very professional and helpful. They kept me up to date with everything and I cannot fault them. The radiology staff were also very kind and professional and made me feel very well looked after. One A&E nurse that stood out in particular was a male nurse who was very cheery and was trying very hard to lift not only my spirits but my families as well and was very considerate when getting me and inpatient bed as he didn't want to put me in the trauma ward as I had just starting working there that very day and tried very hard to get me another bed, which he did. I can't thank these members of staff enough and can say with staff like this I am proud to work for such a place like the NHS.

Victoria Hospital ( New ) - I visited out of hour’s doctor’s service last night for extreme kidney pain. I was seen by Nurse B Cunningham. I just wanted to say what an amazing nurse she is and after properly treating me for something my own GP missed. I am feeling better already. This woman deserves the upmost praise for doing her job to 110% and being generally caring. The best care experience I have ever had here.

Victoria Hospital ( New ) - I was admitted to the day surgery unit for a minor procedure on my back while under the care of the pain clinic team. I wish to feedback that the care and treatment I received throughout my time attending the clinic has been exceptional. From admin staff to the medical staff. All deserve recognition for the standard of care delivery.