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February 2016

Queen Elizabeth University Hospital Glasgow - The service my gran received in ward 54 of the Langland’s building was of an exceptionally high standard of good quality care. Every single member of staff treated my gran with respect, she was always well presented when we went to visit. They have a hairdressing service which comes into the ward on a Monday and my gran was able to have her hair done every week which perked her up! The staff were always friendly and approachable and this made the environment a lovely place to visit. Thank you for making my gran's experience a positive one.

Victoria Hospital (New) - All staff on ward 3 are lovely. Cannot praise their friendliness, compassion and professionalism enough.

Queen Elizabeth University Hospital Glasgow - Neurosciences (Nerves / Brain) - I attended recently for tests. I found the information supplied with my appointment details to be comprehensive and easily understood. All the staff I encountered were very helpful and polite. The technicians were very friendly and explained everything before they proceeded with the actual tests. Thank you to everyone in the neurological outpatients department who definitely went above and beyond.

Queen Elizabeth University Hospital Glasgow, Oncology ( Cancer ) , Palliative Care - On behalf of the family we would wish to express our sincere gratitude to all the nursing staff & doctors who treated our mother in Ward 53 in the Langland’s Building from 23 Dec 2015 until 21 January 2016. We considered that the care provided was to an extremely high standard. All staff involved, but particularly nursing staff, were dedicated, enthusiastic and very caring. We are enormously grateful and would thank you all.

Queen Elizabeth University Hospital Glasgow, X - Ray, A & E - All your staff were absolutely wonderful! I was triaged and taken through to minors in less than half an hour, assessed and x-rayed very quickly but thoroughly too. Follow up call from the fracture clinic through your virtual service was good also. Overall a great service, one that I am very appreciative of.

Gartnavel General Hospital - I attended the Endoscopy Unit this morning, 17th February, 2016. I suffer with agoraphobia, and was nervous about attending my appointment. I shouldn't have worried. From the moment I arrived, until I left, I was shown nothing but friendliness, care and support from all members of Staff. I can't praise them high enough. I hope this gets to the Endoscopy Unit so they can see how they made me feel. Thank you to all involved in my care... They are the best x

Royal Hospital for Children - I just want it to be known how friendly and helpful everyone was. Every last member of staff that we have dealt with from the cafe to the consultant. Our son broke his thumb and we had to be seen by several departments over the month. Huge thanks to each and every one of them!!! Far too many to thank individually.

Queen Elizabeth University Hospital Glasgow - Hello, I'm not sure why I wouldn't identify myself or my relative who was treated at your hospital. I would have preferred to. However I do not want to take a chance that feedback will not be given. Suffice to say that my mother was treated in Ward 5B (Arran) over the last couple of weeks. I want to thank and praise all of the people that contributed to her care. The medical staff, which were obviously professional, but also seemed to care about my mother. In praising their technical ability I don't suggest I am able to. However the outcome is something I can comment on. I can only say my mum is doing great now, and is easily back to where she was before coming in. Therefore their contribution individually and as a team really have made a difference. I really want them to know that. The support staff that surround the medical staff on the Ward, their titles I don't know, where fantastic as well. Some in particular created a friendly as well as caring environment. Their particular jobs I am not sure of. I do have to say I appreciate them all for the team effort. Off of the Ward, the Porters were also very good. Cheery when they needed to and also re assuring. The Paramedics who transported my mum as well as the G.P who called to the house.....admin staff, and the list goes on. Thank you All. Keep up the good/great work.

Princess Royal Maternity, Community Midwifery - Hi, This comment box says "do not include any information that would identify you as a person", however I am still going to reveal my name and I have no concerns of appreciating the good work done by the Community Midwives during the birth of our baby. The quality of service and advice we have received from the midwives has been top class. I have seen the care given by midwives to both my wife and baby has been like it’s their own babies. Always supportive and helpful and ready to do anything.

Victoria Hospital (New) - I attended the New Victoria Day Surgery unit on the afternoon of 11th February 2016 for Varicose Vein Surgery. Within twenty minutes of arriving at the unit, I had already been allocated a bed and was completing the paperwork formalities with staff. I primarily had contact with two of the day surgery nursing staff (Sandra and Emma), the anaesthetist and of course the surgeon. All of whom proved to be very professional, courteous and friendly in their approach to patient care and I would like to express my appreciation for their personal attention.

Queen Elizabeth University Hospital Glasgow - My daughter was admitted pre Xmas with gall bladder induced pancreatitis and then on the 13th January to have her gall bladder removed. My daughter is autistic. She received, excellent, compassionate and person centred care from the consultant, other medical and nursing staff and ancillary staff. Thank you all.

Queen Elizabeth University Hospital Glasgow, Neurosciences (Nerves / Brain) - I would like to leave a quick note to praise the staff in ward 64. From admission to discharge, the level of care and attention that my wife received was of the highest standard and I can’t thank you enough for looking after her, and myself, so well. Yes, there were times when I was scared but the reassurance and professionalism shown by the staff helped me stay strong and calm. Thank you so much, you are all very special people......

Queen Elizabeth University Hospital Glasgow, Scan, X - Ray - I brought my father who has dementia to the immediate assessment unit after being sent there by the GP. From the moment we arrived until the moment we left all staff were very helpful. We met with the Nurse Practitioner Graeme (I think that's his name) who assesses for DVT. He went out his way to make the process as smooth as possible. He arranged a CT at he recognised I lived in Edinburgh and due to my Dad's Dementia coming back to the hospital was neither easy and possibly upsetting. He called on a Respiratory Doctor to look at the scan and X ray results. The staff member that worked with him was also pleasant and even got my Dad something to eat and drink. Although we were given news that was not expected and upsetting, the whole day went as smooth as it could and I came away with a positive view of the New hospital.

Queen Elizabeth University Hospital Glasgow, A & E - I recently had to attend your A&E and was admitted into hospital under very difficult circumstances and the dedication and level of service I received was amazing. Their staff are a credit to your organisation and I can't praise them enough. Thank you so much.

Royal Hospital for Children, E N T - My daughter received excellent care after being admitted for cataract surgery. Dr Amman Ullah is an excellent ophthalmologist and eye surgeon who explained everything fully at all stages. He has literally given my daughter her sight back. The nursing care in Ward 1A was first-class as was the input of the two anaesthetists who were involved with her operation. Although, on admission, staff were not initially aware of my daughter's diabetes all the nurses and doctors worked together to address any concerns and one particular anaesthetist took the time to check fully that they were doing all the right things for her prior to surgery. All staff were friendly, helpful and all are a credit to their professions. Thank-you.

Queen Elizabeth University Hospital Glasgow - Excellent care and attention from all staff in Medical High Dependency. Attentive and make the best cups of tea.

Queen Elizabeth University Hospital Glasgow, Respiratory (Breathing / Lungs) - I have been an patient 3 times in the past year 1 for 4 weeks then 3 weeks and I am now in again the treatment I have has been second to none I know about all the bad press and I can honestly say that I have been in ICU then HDU at least 3 times in the past before being moved to a ward all staff from doctors to nurses have been fantastic and should get the praise when it is well deserved so I would like to thank all for my care you do you are all amazing xxxxxx

Inverclyde Royal Hospital, Dietetics - I was recently admitted to Inverclyde and spent several days on the HDU ward before moving to J South ward. The care that I received in both wards was just astounding and that was from everyone who worked there, whether they were taking my meal orders, testing my blood sugars, or explaining my new diagnosis to me. I can honestly say that I was extremely well taken care of and I just wanted to say a massive thank you.

Queen Elizabeth University Hospital Glasgow - From the minute from admission to recovery I have found all the staff in theatre and recovery to be very good and so helpful on my road to recovery especially in HDU who have looked after me with care and kindness.

Community Health Services and Health Centres, Glasgow South - I attended the New Victoria at around 10am today and want to praise the staff working there. The service was extremely busy to the point that there were no seats left in the waiting room. The staff dealt with the situation remarkably well, particularly the triage nurse who managed the patients' expectations of wait times and kept everything running smoothly. Her professional manner and reassurance made the long wait bearable. People like her make me proud of our NHS. The doctor I was seen by was also a credit to the service and dealt with my issue expertly. I hope this feedback can be passed on.

Glasgow Royal Infirmary - Having just spent 4 weeks on Ward 62 I wanted to praise the whole staff for their professionalism, patience and communication skills. Despite the uncertainty surrounding my treatment I never was concerned that my best interests were always at the forefront of everyone's mind, from the newest student to the consultant. Thank you.

Glasgow Royal Infirmary - I've now had two appointments with Paul in the audiology department. I am overwhelmingly impressed with Paul and all the staff I interacted with during both the visits. The receptionists were pleasant, which I have to be honest, I rarely find nice receptionists within the NHS! My first appointment started 15 minutes early. EARLY! That's unheard of! Neither of the appointments were rushed, I felt that Paul really understood and cared about what I had to say - I wasn't fobbed off, as I have been in the past with other illnesses/treatment. I was given the opportunity to book a day and timeslot that suited me for my next appointment, which was so helpful for someone who works full time. I'm in a much better position to manage my condition, and feel more positive than I have done in months. The audiology team deserves a huge well done, I can't praise them enough!

Inverclyde Royal Hospital, Dermatology (Skin) - Would like to pass on my thanks to Nikki, Johanna and Suzanne for being very professional and helpful in their dealings with me over 8 weeks, they are a credit to the NHS and would like you to thank them for me please.

Queen Elizabeth University Hospital Glasgow, Urology - I was admitted to hospital for COLPOSUSPENSION surgery 28th January. I cannot praise the staff highly enough on the ward but especially to staff nurse Christine nothing was a problem for her, she makes you feel at ease and makes you feel your her only patient. Always there to give you a helping hand when you need it.

Glasgow Royal Infirmary - I have been attending the assisted conception unit for 3 years now as an NHS patient and now a fee paying patient. I can't speak highly enough of the staff there. I was recently admitted into hospital as I had ohss, my doctor from the acu came to see me every day, and it was really reassuring and made a massive difference to me as I trust her. In addition to this I have asked twice for a doctor to phone me to discuss my upcoming treatment, this has mainly been about reassurance for me, on both occasions a doctor called and took time to go over things with me. Thank you to everyone there.

Queen Elizabeth University Hospital Glasgow, A & E - Came to QEUH after falling on pavement, badly swollen ankle, worried it may be broken. I am a woman aged 64. I was seen within 15 mins, had an X-Ray and diagnosis within 40 mins, ankle not broken. All in excellent and professional service, Thanks to all involved.

Queen Elizabeth University Hospital Glasgow, Renal - Having received surgery for a second time, and have been discharged, I'd like to take this opportunity to say, “the new hospital seems to still be making quite an impression on me. The treatment is very good, the staff continue to be extremely helpful, well mannered, patient, pleasant and know their job very well...The standards are high, and hope they continue to be"..(keep up the good-work)...A renal patient.

Victoria Hospital ( New ) - I just wanted to say thank you to the MRI staff for still fitting me in despite me going to the wrong hospital and subsequently being late for my appointment. I've waited a long time and would have been devastated to have to rearrange so I am very grateful!

Royal Alexandra Hospital, A & E - I presented at the A and E on Thursday 21st January, around 11am, after falling on black ice. I sustained a head wound requiring 5 stitches. From the young man at reception, the triage nurse and the nurse practitioner, I received courteous, efficient and excellent treatment. I was attended to in around 1hour and 30 minutes. Many thanks to all the staff involved in my treatment.

Queen Elizabeth University Hospital Glasgow, Cardiology ( Heart ) - My father was cared for in ward 6d when he had breathing issues from heart failure. The nurses were superb and although names shouldn't be mentioned, a particular trainee nurse was pertinent. Her name will not be mentioned but it sounds like lagueline lack. A caring competent individual, who would be an asset to any medical profession. I feel that if the NHS employed more people with her interpersonal and empathic skills, I'm sure our health service will be in good shape even against the massive austerity cuts that will come to pass in the future.

Queen Elizabeth University Hospital, Adult Mental Health Unit - Michael McGuirk DVT nurse. I would like to highly commend the dedication, manner and professionalism of Michael during my recent referral to his department on Wednesday 27th January. Michael is a credit to your team and the NHS. I would be grateful if you could please acknowledge his great work and would be more than happy to provide further details of my experience. Many thanks.

Queen Elizabeth University Hospital Glasgow - I would like to express my gratitude to the volunteer who assisted me on getting to the same day admission unit. I would have been in trouble without her kindness and guidance.

Queen Elizabeth University Hospital Glasgow, E N T - First class service re oral health / ENT - contacted promptly by text - letter received - taken earlier than appointment time! (that was great) - seen by Mr Joe McManners plus consultant from ENT - altogether a good experience.

Queen Elizabeth University Hospital Glasgow - The treatment and attention my son received wad second to none we can’t fault any of the departments that dealt with him after having an emergency op to repair his shunt.

MacKinnon House, Acute Mental Health, Psychology, Primary Care Mental Health Team - My first time in hospital and the staff made me feel at ease and the staff were easy to talk to once I got to know them.

Queen Elizabeth University Hospital Glasgow, E N T - I recently had the pleasure of being cared for in the ENT ward and want to express my appreciation for all the care given to me by so many dedicated members of all the staff. The facilities were excellent and the care - at admission, within the pre and post theatre and the theatre and the ward cannot be given higher praise by me. I am a hugely grateful patient and found all that the NHS offered to be superb.

Princess Royal Maternity - I wanted to thank and praise all those involved in delivering my daughter (baby Eilidh). My labour was induced and resulted in an emergency c-section. All the midwives involved in my care before birth and in labour were exemplary in both medical and emotional support and considering I was terrified by the prospect of surgery and were sick & exhausted, in the end the c-section I had feared so much was a surprisingly positive experience. I had full confidence in the surgical team who did a great job. Everything seemed to work like clockwork (as far as I could tell) and the supportive anaesthetists and staff kept me calm. Ultimately I and my baby were safe and well and I am very grateful for that, and in awe of the skill and expertise everyone involved in my baby's birth demonstrated. Thank you.

East Dunbartonshire, Administration, District Nursing - My mum was diagnosed with cancer 1 year ago and sadly but peacefully died at home 2 weeks ago. Peel View reception staff, GPs and district Nurses provided amazing care throughout my mum’s diagnosis, treatment and palliative care. Reception staff were exceptional when we telephoned and visited. The GPs provided exceptional care throughout, and the District Nurses were knowledgeable in relation to my mum’s palliative care needs and ensured my mum was comfortable throughout the last week of her life. Well done Peel View Medical Centre.

Queen Elizabeth University Hospital Glasgow - My Dad was recently admitted to the Acute Stroke unit Ward 1C. Sadly he passed away a few days later. The family want to put on record our most sincere thanks to all who played a part in looking after my Dad with great professionalism and compassion in his final days. We were very impressed with the environment and facilities for visitors at QEUH as well as the excellent medical and care provided to patients.

Queen Elizabeth University Hospital Glasgow, Oncology (Cancer) - Hi there I am currently living in Australia but my mum recently returned from a stay in hospital so I did not have much direct contact with her. I Face timed my mum for the first time since she was home from her time in hospital and all she spoke about was how wonderful and kind all the staff were to her during her stay in the hospital! She particularly mentioned the lovely nurses who went above and beyond to keep her smiling and laughing and the wonderful people who brought her food and plenty of smiles! Thank you so much for looking after my wonderful mum. Although we have had some not so nice news it's so great to hear how comfortable and happy she was made in hospital thanks to the lovely staff! I am a little disappointed at how long her pathology results took to come through and would suggest having at least skeleton staff over the Christmas period to prevent anyone else from having to wait for so long, especially for results so crucial. Best wishes and thank you again.

Royal Alexandra Hospital- My elderly mother was seen first in an accident and emergency then through in the fracture clinic. The service we received from the Doctor and nursing staff was excellent . The staff were so caring and lovely with my mother . They then went on to make us a very welcome cup of tea and bring us a sandwich as we had a Long day . The way in which we were treated was exceptionally kind and thankfully the diagnosis was better than we thought . It was all explained to us and we were given an opportunity to ask questions. Overall we were delighted with the service we received from a very dedicated team of staff.

Stobhill Hospital- Attended an outpatient appointment at Stobhill (new) Ophthalmology Department and had to use the toilets, can I just say they were immaculate. Their staff do a great job there, well done NHS Greater Glasgow & Clyde.

Queen Elizabeth University Hospital Glasgow - The care I received at A&E and coronary care was excellent. All staff made me feel confident in their ability and showed a great deal of compassion and respect. Their friendly and caring attitude helped me through a very scary time.

Queen Elizabeth University Hospital -Please can you thank the doctor that my son saw on Saturday morning at the Children's A+E the good news is he's a million times better this morning. I would just like you to thank her for taking the time to listen to my concerns and for handling the whole situation really well. I cannot tell you how relieved I am this morning. From one overly anxious father

Royal Alexandra Hospital- I would like to thank the staff at A&E . From the time we arrived at reception to the Consultant helping us leave we couldn't be more thankful. An amazing team and thank you again.