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Patient Centred Care

Patient Centred Care

For staff from different departments, directorates or services, who are working together in new and co-operative ways to improve the way we deliver services to our patients.

The nursing staff in ward 67 are hardworking, inspiring and very considerate of patient's needs and individual circ...

The nursing staff in ward 67 are hardworking, inspiring and very considerate of patient's needs and individual circumstances. They are a strong team and perform well to their strengths.

Their understanding of 'patient centred care' is consistently above and beyond the call of duty and their actions with a specific patient are evident to that...

The nursing team went truly above and beyond the call of duty for a young patient and her family who was receiving palliation for rapidly progressing cancer. She had a very poor prognosis and was given a timeframe of a number of days to weeks.

They provided holistic care and worked with the patient through her 'bucket list' in which she and her family could enjoy their last few weeks together. Her requests included simple things like taking a bath, getting her hair done, planning out her funeral and picking out her songs which the nursing staff supported and facilitated with no hesitation.

One of her requests included having Christmas with her family, the nursing staff decorated her room and she spent a Saturday afternoon in July celebrating Christmas with her family exchanging presents.

Her next request was to see her little sister get married to her long term partner. The charge nurse brought in one of her old bridesmaid dresses from the 80s for the patient’s sister to wear. The nursing staff made a veil out of hospital aprons and a bouquet of flowers out of yellow and white hospital aprons too! The ‘wedding’ was then officiated by our ward housekeeper and the nursing team sang ‘here comes the bride’ as she ‘walked down the aisle’!

One of the more unusual requests was to meet Jack and Victor from the BBC show 'Still Game' and once again, the nursing staff incredibly managed to arrange a visit from Jack on 'Christmas night' and this brought joy to the whole ward. 

 

 

 

 

They say Glasgow smiles better....and dental health support worker Joanna Sigmund might just be the reason! Joanna h...

They say Glasgow smiles better....and dental health support worker Joanna Sigmund might just be the reason!

Joanna helps deliver our Smile4Life programme to some of the most vulnerable people in the city and spends her days helping them rediscover their smiles. Based in the Homelessness Services team in Hunter Street, Joanna successfully supports clients to visit the dentist and for some it’s the first time in decades they’ve been in the chair.

Marty, 35, has lived on the streets for years and has only recently been back to the dentist, thanks to Joanna.

Marty said: “I’ve actually got quite decent teeth, despite my lifestyle. I knew I needed to go to the dentist – but I struggle a lot in getting round to the things I need to do. But Joanna being there for me encouraged me to get the help I needed – it sounds daft but I couldn’t have done it without her.

“She’s given me my smile back and I’m really grateful for that.”

Joanna has been praised by colleagues for her ability to help people overcome their fears and going the extra mile to help them get the treatment they need. It’s not uncommon for her to go in on her days off, walk miles with clients to their appointments and even hold their hand while they are getting treatment.

Joanna said: “Often when I see clients at first they won’t smile or simply can’t eat certain foods. Sometimes they are in great pain.

“It’s not even just about the dental work – it’s a bigger journey they are on to start taking care of themselves again. This is the bit that for me is great to see, when they start taking pride in themselves again. Seeing them smile makes my job worthwhile. I love it.”

A patient’s relatives from Canada, took the time to write to Chairman John Brown following their encounter with Lynda...

A patient’s relatives from Canada, took the time to write to Chairman John Brown following their encounter with Lynda who is a nursing assistant in ARU1 at the QEUH.

They specifically wanted to highlight the care and attention from Lynda who they described as the ‘wee smiler’.

Lynda’s attention to details and her efforts to ensure families are included and supported is unsurpassed.

The relative said: “ARU1 is not an easy place of work, and as registered nurses ourselves, albeit in Canada, we greatly appreciate this young woman’s efforts.

“Her banter, kindness, positivity, attention to detail, by that I mean keeping the area clean, attending to mums pressure area care, ensuring mum was wearing her favourite perfume, all the wee things that make a difference to the human condition she maintained, and we always know walking in the door without even seeing Lynda that she was on with mums presentation in bed.

“That is praise indeed from professional visitors who can be the trickiest to deal with. She always ensured we got an update from trained staff, and quick to mop a tear. Lynda has it all.

“We are so grateful to this wee lass for the care of our relative, for us and the efforts she makes each and every day.”

“Dignity, respect, human kindness and compassion were at the centre of everything they did. From the moment she ar...

“Dignity, respect, human kindness and compassion were at the centre of everything they did.

From the moment she arrived in Mearnskirk it felt right, calming, caring and in such a lovely, homely environment.” These are the words of a patient’s relative.

Her aunt was a patient in Millbrae ward for 10 months until she sadly passed away.

The care witnessed not only in relation to her aunt but to all patients, friends and relatives in Millbrae, was excellent.

The staff made every effort to get to know her aunt’s rather large but close family from her sons, daughters, sister and brothers to nieces, nephews and grandchildren they were all made to feel comfortable and welcome.

It was felt that the staff on this ward were different because they made an effort with all of them, getting to know them and involve them in her aunt’s care – this was no mean feat!

As a nurse herself, she was hugely impressed, humbled and so grateful for the fantastic standard of personal, loving care her aunt received from the staff.

The senior charge nurse should be immensely proud of her team who do a demanding job with great kindness, patience and humour.

As a family we will always be grateful for the wonderful person centred care we all received.