The award recognises nurse(s) who demonstrate the best qualities of patient care and the ethos of nursing.
There is not a single corner of Lanrig Ward which doesn’t get the utmost care, attention and professionalism keepin...
There is not a single corner of Lanrig Ward which doesn’t get the utmost care, attention and professionalism keeping all the patients at the heart of everything they do.
Every aspect of care has been singled out from admission, nursing care, food and nutrition to hairdressing, worship services, cleaning and many more in between and each with an explanation of just why the staff in Lanrig Ward go above and beyond.
Both on admission and during the patients stay, staff are on hand to talk through each and every detail in a friendly and understanding manner. They always have time to listen to their patients and their relatives and are polite, pleasant and professional.
The patience of the staff is evident when they are often faced with difficult and extreme circumstances, verbal abuse and long periods of shouting, yet no one is fazed by this. They continue doing their job, always remaining professional and calm.
‘Special – beyond the normal expected’ are the words of one relative while visiting their wife. There have been a numbers of occasions which all give credit to the staff being referred to as special including when hearing of a relative visiting both Lanrig then QEUH and back to Lanrig the staff went out of their way to find some sandwiches and biscuits when they heard the relative hadn’t eaten all day due to their busy visiting schedule. They also helped dig out a relative’s car when it became stuck in deep snow!
Janette and Susan provide excellent care to patients and expressed exceptional leadership skills when they were requi...
Janette and Susan provide excellent care to patients and expressed exceptional leadership skills when they were required to take charge on the ward for several months. The support and coaching they provided to the staff on the ward following staff bereavements and other exceptional circumstances was incomparable.
They encourage and empower their team to provide excellent quality care every day.
The ward encountered a series of personal bereavements and Janette and Susan showed exceptional kindness and compassion helping colleagues in crisis and were instrumental in supporting their team to move forward.
They have gone above and beyond on countless occasions, supporting all those affected by the losses felt acutely in their ward.
Janette and Susan also ensured that the quality of the care provided to patients was maintained during this difficult time for staff.
During the winter snow period they also travelled from Lesmahagow by car and went to exceptional lengths to ensure the ward was safely staffed by picking up staff for work and getting them home safely.
Their leadership has resulted in excellent audit results for care assurance and infection control.
Pat is a retired staff nurse, formerly of the Victoria Infirmary, with over 40 year’s service. She celebrated a speci...
Pat is a retired staff nurse, formerly of the Victoria Infirmary, with over 40 year’s service. She celebrated a special 70th birthday at the beginning of this year, yet despite this she still works between two and three shifts per week, more if required for the service, as a bank nurse.
More often than not these shifts are given at short notice in response to unexpected absence to work in a busy ward that otherwise would be left unsafe. Time and time again Pat has proven her dedication to the service by putting others needs first. Examples of this range from cancelling her own personal arrangements at short notice to work, to walking several miles through heavy snowfall to get to work when others couldn't.
The wards that Pat works in are extremely busy surgical wards and she is regarded very highly by all staff and patients for her kindness, caring and compassionate attitude. Pat works as diligently and enthusiastically as those more than half her years.
She continues to fulfil all standards of the NMC code, keeping her professional knowledge and skills up to date often doing so in her own time. She truly is a lovely lady and colleague and plans to revalidate her professional registration again for the next three years.