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July 2017

Victoria Hospital (New) - Minor injuries great service at the new Victoria, quick efficient and very friendly.

Glasgow Royal Infirmary - I recently had urgent general surgery for an abscess and was treated and cared for at Glasgow Royal Infirmary. I am writing to thank you for the excellent care I received from admission through to discharge. All the staff were caring, professional and kept my spirits high. The way the hospital teams worked so well amazed me and made the whole experience so positive. Thank you in particular to the nursing staff that cared for me so well and kept me smiling the whole time. The catering staff served great food that I enjoyed (following a 25 hour fast!) especially the delicious fish pie that set me up well for recovery. The surgeons were skilled and good humoured and the anaesthetists were great at explaining everything.

Glasgow Royal Infirmary - A few weeks back, my son spent a week at the infirmary ward 2 Respiratory Unit with a collapsed lung. The hard work and kindness of the doctors, staff, porters and nurses at the ward made the situation easier to manage. I wanted to take the opportunity to thank all of them for everything done for my son throughout this ordeal. Please pass along our gratitude and let them all know how deeply blessed we felt to have fallen in such capable and caring hands. Thank you very much from the bottom of our hearts.

Stobhill Hospital (New) - My wife was recently diagnosed with a potentially life threatening condition. Understandably we were in despair, but fortunately on our side, we had an efficient joined up team of professionals from our much maligned NHS. The early action initiated by GPs Canning, Tapping and Tierney at Rutherglen Primary Care Centre. The surgical skills demonstrated by specialists Burton, Pereyra, Snaith and Vella at Stobhill and Princess Royal Hospital. The attention and care of their supporting nursing staff and finally the staff of ward 8c at QEUH all combined to rescue us from a dire situation. As a society we tend to obcess about the failings of the NHS.  But fail to recognise and appreciate the exceptional outcomes being achieved each and every day. Often in the face of considerable odds. As a family we are indebted to these professionals, but I reckon we are not alone. Many more of our citizens have reasons to be cheerful. Courtesy to our amazing NHS and its wide ranging teams of dedicated and caring professionals. We thank and ask God to bless the aforementioned for the marvellous work and great kindness given to my wife and self.

Glasgow South - I would like to take this opportunity to thank all the staff who helped get an emergency prescription to me with short notice. After explaining that I required cushion dressings to protect both my legs, as I am a double leg amputee.  Whilst standing and remaining mobile throughout my working day needs comfort as wearing prosthetics can cause discomfort.  Needless to say the items requested got to me on time and therefore my concerns over not having the dressings needn't be a worry. This was due to the excellent service from Pollok Health Centre pharmacy staff and Helen at Dr Treadgolds surgery. My stress was short lived. Thank you to all concerned.

Queen Elizabeth University Hospital - My mother was brought into the A&E department at QEUH. I’d just like to thank all the lovely staff and doctors for her treatment. She was seen very quickly considering how busy the staff are and the hours she spent. She was so well looked after. The nurses Lauren and Amanda went out their way to make sure she was comfortable and made her feel at ease. Thanks to all the doctors paramedics nurses and all staff who do a brilliant job under huge demands. We were overwhelmed with your services and can’t praise all enough.

Glasgow Dental Hospital and School - I would like to say thank you to the staff at the emergency dental clinic at the Glasgow Dental Hospital for the fantastic service I received today. I was taken for my appointment in a timely manner following arrival. The dentist and his nurse put me at great ease by engaging me in great conversation. The dentist was very thorough in explaining what was wrong with me and what he could do to help. I truly felt that the dentist genuinely wanted to help me and was very personable. It was very clear that he enjoys his job and this transpired into the first class care I received. Can you please ensure that my thanks are passed on? I attended on Saturday 29th July at 11:20am. I would also like to praise the NHS24 service that dealt with my query efficiently and arranged the urgent care I required within an hour - thank you very much.

Queen Elizabeth University Hospital Glasgow - I was taken into the Immediate Assessment Unit and kept in overnight. I have to say from the moment I was seen to when I was discharged the staff were amazing. They could not have done enough. Excellent staff. Amazing doctors. Yes the NHS has problems but the staff and doctors are not the problem. They should be given a higher wage rise as they deserve it. I got a lumber puncture and was extremely worried. The doctors who carried out the procedure were amazing keeping me calm and their rapport with me was great. Absolute benefit to the service

Glasgow Royal Infirmary - Doctor Wan Hei ward 7/16 was the most amazing doctor when I was a patient in the Glasgow Royal. So understanding kind and professional I was given a mask to wear. As I sleep and it is so important that you train and educate ward nurses that you are not forced to keep a mask on when you awake. Wearing this mask is frightening when you first receive it.  Nurses should be made to try it as part of training and this would make them understand.

Queen Elizabeth University Hospital Glasgow - Hi, I would like to extend my profound thanks to all staff working in ward 65 and 66. I was in for a disc operation and was so well looked after with very cheery, helpful and informative nursing staff. This praise also extends to the very hard working domestic, catering and portering staff who added to a very positive experience for me. A wee mention for Phil the anaesthetist who managed to get the needle into the back of my hand which is always my most stressful part. I work with NHSGGC in an admin post and it was great to see the NHS from another perspective.

Queen Elizabeth University Hospital Glasgow - I would like to highly praise the hard work and dedication of the staff in ARU 5 surgical receiving. The care and compassion I was shown during my short inpatient care last week was second to none. From admission straight through surgery until discharge I was treated with respect, dignity and compassion. The surgical staff and very patient Anaesthetist Paul deserve the greatest respect and I am thankful to all the staff that made my time in hospital as comfortable and easy as possible. I appreciate this unit is exceptionally busy, I commend the staff for their hard work and dedication.

Glasgow Royal Infirmary - I was in accident and emergency this morning (25/7/17 at 9:30) with 2 cuts to my right knee. All the staff I encountered were so helpful and friendly and professional. I would like especially to send praise and thanks to the nurse who dealt with my knee injury as she made what was an unpleasant procedure tolerable . She was very warm and friendly and put me at ease. A truly 1st class service from our NHS and all the staff I met are a credit to the Royal Infirmary. Many thanks again.

Queen Elizabeth University Hospital Glasgow - The staff on ward 2A are outstanding. I have been admitted several times and they have always gone the extra mile with their care and attention. I have also received brilliant care from the A&E team. If there was a time when I had to wait nurses were always around to help and the doctors actually listen to what you have to say!

Stobhill Hospital (New) - I attended Stobhill today for a colonoscopy and cannot commend the staff highly enough. Each member of staff I dealt with was professional, helpful, smiling(!) and reassuring. I was kept fully informed throughout my visit, which was carried out very efficiently. The staff were a credit to the hospital. Thank you very much.

Queen Elizabeth University Hospital Glasgow - I would just like to say a massive thank you to my consultant and her team for the treatment I received at Queen Elizabeth University Hospital for ileostomy surgery. This was my second major surgery and as much as I cannot fault my first consultant one bit as he was amazing. and I was gutted when he retired as I wasn't sure who would become my consultant however I needn't have worried about this because she is just as amazing. I do however feel I had a completely different experience this time around and I feel this is due to the aftercare first in HDU and then 9A. The staff of 9A are very happy caring people who always have a smile on their face no matter what, especially the nurses I had. My consultant came and checked in with me a few hours after surgery and then again every morning until I was discharged. I would like to thank you from the bottom of my heart for being you and caring about your work, I know I am in safe hands with you as my consultant. Although this was a very hard decision for me to make I felt at ease every step of the way and I think it will be the best decision I have ever made regarding my health for that I am forever grateful. I know I still have a long way to go with my complex condition but I have every faith you will manage my condition in the best possible way. After my discharge I got a few phone calls from 9A to check how I was doing. The stoma nurses I deal with have been amazing, anytime I've lifted the phone they have always helped me, thank you ladies. I also would like to say how great the ERAS program is although it doesn't seem all that great and very cruel at the time but certainly does help to recover faster. I have just had my first night out in ages but it was pain free and sickness free. Keep up the great work everyone, you people are what make the great experience for patients.

Glasgow Royal Infirmary - I first attended GRI on 03.04.17 for a pre-op consultation for treatment for an inguinal hernia. The operation was carried out on 12 04 17 and was very successful. Mindful not to identify anyone I should like to record my appreciation to all the staff that I encountered and not just medical staff. I am pleased to report that I was singularly impressed by everyone that I encountered and should like to record my appreciation to all of them.

Palliative Care - I would like to say a huge thank you to the palliative care team who enabled me to have my mother at home for her end of life care. The service that was provided to enable my mum to die at home was first class the compassion, support, information,care and respect that was bestowed on all of us was so supportive just wanted to say thank you for everything.

Glasgow N E, District Nursing - my mother was diagnosed with cancer and the support the district nurses gave me to enable me to keep my mother at home to die was outstanding. The district nurses were all amazing the care they bestowed on my mum and I was first class. The amount of time, care, support understanding, compassion that went along with the first class nursing care was better than I expected or what I could have wished for, so from the bottom of my heart thank you for making my mother’s end of life care so beautiful.

Queen Elizabeth University Hospital Glasgow - My mother had the most amazing treatment in ward 11b from the moment we entered into the treatment room until we left the care was fabulous. We were treated with compassion, respect and were kept informed and abreast of each and every development as they happened. My mother has now sadly passed away, but I want to acknowledge the care we had was better than I could ever have hoped or wished for. I know the NHS gets a lot of negative feedback and I wanted to say thank you for every little and big thing that was achieved or put in place for me to bring my mother home to die with dignity, support and respect. Thank you seems so little, but to my mother it was everything.

Inverclyde Royal Hospital - My nan, had an accident (head injury) on the 22/07 and used the accident and emergency service at Inverclyde Hospital. I cannot praise the staff there enough! The lady we saw most was called Georgia Rovoc (spelling??) and she was wonderful with my nana. She was so caring, gentle, patient and reassuring. She did a perfect job of my nanas stitches. Thank you very much from all the family.

Royal Hospital for Children - We look after a baby who was with you over a number of weeks in Ward 1E, and for a short while following surgery, Ward 1D. From our first outpatient visit to discharge several weeks later, the treatment and care were outstanding. We have had direct experience of a number of hospitals and medical care environments over the years and nothing comes close to the standard of care and professionalism we experienced. Every single member of the teams we came into contact with - surgeons, doctors, nurses, cleaning staff, were kind, polite and professional. One of the striking things about this was the absolute consistency of this - particularly in Ward 1E where the child spent a number of weeks. The care for the child, the birth parents and us as carers was as good at 3am as it was at 3pm. My wife and I are more grateful than we can say. The medical treatment was as we would have hoped from a hospital with your reputation, but the standard of care was beyond our expectations and experience. Thank you so much. Their teams set a very high standard indeed and are a tremendous credit to themselves and to your management and organisation at the hospital.

Queen Elizabeth University Hospital Glasgow - Just to say that I had the most amazing stay in ward 63 neurosurgery unit in QEUH last week. The staff are fantastic at their job and nothing is too much for them. They absolutely have it nailed on how to treat people...I hope they never change their approach to their way of working. From the doctors and all medical staff to the domestics and the nursing assistants they all have a fantastic way of connecting with the patients. It was absolutely first class. Thank you.

Queen Elisabeth University Hospital - I had my baby in May 2017 in the QEUH. I wanted to get in touch to praise all the staff and services I encountered throughout my pregnancy and since my daughter has been born. The care and support received was excellent. The hospital and community midwifery team from Milngavie Heath Centre and my health visitor from Kessington Medical Practice have all been incredibly professional, supportive and good at their jobs. I thank all involved in these services for such a positive experience.

Inverclyde Royal Hospital - my husband was recently a patient in G North at IRH for 2 weeks, he has terminal cancer. He was treated for a chest infection and swallowing difficulties prior to waiting on a bed at the hospice. The care and attention he received was excellent. Sister Falconer and her deputy Frances run their ward with quiet confidence with a happy motivated staff who were very professional but friendly. That care and attention was also extended to the family which I'm very grateful for.

Queen Elizabeth |University Hospital - I am full of admiration for the staff of A&E.  On Sunday, July 16th my 87yr old friend and I were treated with respect from the word 'go' - and this also includes the Paramedics who brought us to QEUH. With the bad press that comes to the fore, I would like it to go on record that we were treated in a way that made us feel important, and with great care and skill.

Victoria Hospital ( New ) - Have been twice for x-ray's and been taken promptly both times within 10 minutes and it has been very busy.

Stobhill Hospital ( New ) - I would like to give the biggest praise possible to all the staff at the Day Surgery Unit in Stobhill Hospital. Since my son was born (he has learning difficulties)he has had a lot of hospital visits. This is the only time I can genuinely say both myself and son have felt completely at ease. All the staff were just amazing...unfortunately my sons fears came back coming out of anaesthetic and it got a bit tense/upsetting.  The nurses were amazing making sure both my son and I were ok...Thank you all so much.

Queen Elizabeth University Hospital Glasgow - Spoke to a lovely, helpful, lady, who was happy and calm and very helpful. Made phone call easier.

Royal Alexandra Hospital - Both my baby and I received fantastic care in the CMU unit in Paisley from Elizabeth, Linda and their colleagues. The birthing pool was an amazing experience and the midwives went above and beyond to make sure we were well looked after. Cannot praise them highly enough.

Glasgow Royal Infirmary - Person who phoned to check my availability to attend was so helpful. When I explained I was going away at end of following week & was anxious to get scan -he put me on hold & got me an appt date. All staff in X-ray dept- receptionist, unit assistant and doctor were all excellent too.

Queen Elizabeth University Hospital Glasgow - I went from A &E to acute receiving unit, then ward 5D. The extraordinary level of care and patience they showed me will not be forgotten and the treatment was delivered properly and I am much better now. Thank god for the NHS and thank you to all the nurses and doctors that helped me.

Queen Elizabeth University Hospital Glasgow - I spent 20 hours in the Immediate Assessment Unit, prior to an admission to Ward 5D. At all times I was informed of my test results, care and treatment. The staff were professional and caring at all times. I enjoyed the benefit of the single room as I was not feeling like talking to anyone and would have been irritated by the noise from a radio or TV.

Queen Elizabeth University Hospital Glasgow - I was admitted to the day ward for an endoscopy yesterday 6/07/17. I was greeted by Lorna and Henrique who made me feel relaxed, they both were joking and including me and my husband in their chat! When taken for procedure the porter was chatting to me all the way before being handed over to Katya (student nurse) who was a lovely girl and reassured me of what would happen next! All the staff doing the procedure were welcoming and made me feel relaxed. Back in the ward as I had a bit of pain, the staff were great and Sarah done blood tests and called a doctor to see me. I was last to leave the ward last night but wasn't made to feel an inconvenience, they just wanted to make sure I was ok to go home! Thank you to all the staff in the day ward who took so great care of me! They are all very special people 😊X

Queen Elizabeth University Hospital Glasgow - I wish to thank all staff in the orthopaedic out patients department for their excellent care and attention which I received recently. Everyone from reception staff to the surgeon was kind and helpful and gave me confidence in the treatment which I was given. Many thanks.

Vale of Leven District General Hospital - I attended Surgical Day Bed Unit at Vale of Leven Hospital 2 weeks ago for knee surgery and from the minute I entered hospital reception I was made to feel welcome. (Including my visit to pre-assessment the week before surgery). On entering both entrances to hospital and day bed unit the domestics were friendly and clearly keeping the hospital unit spotless. Receptionist at main entrance and in day bed were also welcoming. Day Bed Nursing staff from Senior Charge Nurse through Staff Nurses, Health Care Assistants and Student Nurse were extremely professional, welcoming and knowledgeable but more importantly, supportive, friendly and caring. NOTHING was too much trouble, from admission process through to discharge instructions and information. Surgeon, Anaesthetist , Physio and Theatre Staff were also equally approachable and professional. My pre and post operative care was exemplary and at point of discharge after leaving unit a member of portering staff offered to get me a chair and wheel me to front door when he saw me hobbling with my stick (declined but the offer greatly appreciated) My experience should be what everyone expects AND receives as a patient attending all departments of any hospital. Not enough is mentioned of patient’s good hospital/NHS experiences and I feel the need to highlight mine. I felt cared for, and more importantly safe throughout my short stay. Superb care and professionalism from admission to discharge, oh and great cups of tea too. Thanks SDBU and all the VOLH staff.

Stobhill Hospital ( New ) - I visited New Stobhill on Sat 01 July for a Colonoscopy. I elected to choose the hospital due to waiting times at RAH and was incredibly pleased I did. Having little background knowledge of the hospital or facilities. The hospital is a refreshing delight, the staff could not have been more welcoming, informative and efficient from reception through to recovery. So impressed and if I get the option for any future treatments I will definitely jump at Stobhill being my choice and will be recommending to others to consider the same - well done (ps - you def don't get paid enough for the incredible job you do and the cap on increases should be lifted to recognise the efforts of you all). Thanks.

Gartnavel General - I had an appointment for a mammogram after finding a lump. My appointment at x-ray was for 9.30am on Monday 19th June. I arrived at Gartnavel and got parked no problem. I attended the x-ray dept early and was taken straight away for my appointment. This resulted in me being seen, having my mammogram and leaving the hospital by 9.25am. I left the hospital before my actual hospital appointment time! Couple of days later I received a call from the breast nurse that some of the images from my mammogram were not very clear and requested me to return for further images. A day was arranged and I returned to x-ray department. Again I was seen quite promptly and only waited about 15-30mins. Considering I did not have an appointment and was added on for a mammogram I think this was great service. My appointment at the breast clinic was at 2pm on Saturday 24th June. I received a call asking if it was possible for me to come early to the clinic as they had had a number of DNA's. I attended the clinic about 1030/11ish. Got seen by a consultant within 10mins. She requested an ultrasound and I went straight from consultant to ultrasound without any wait and had this exam carried out. Then back round to breast clinic and waited all of 5mins before being seen by the consultant and given the news that all was fine. I wanted to take the time to thank the staff at x-ray/mammogram/breast clinic. I could not have got better service from the NHS. All staff were professional and courteous towards me and I felt the time that I attended for all my appointments could not have been less. I work within the NHS myself and know how hard all staff work. I know too how patients seem to complain when really staff really are trying their best. My visits to the hospital could not be improved on at all and I want to acknowledge the work the staff did to achieve that. Thank you.

Beatson West of Scotland Cancer Centre - I would like to praise the radiographers who looked after me during my MRI appointment at the Beatson on the 15th of June. The kindness and attention that I received was second to none and it was greatly appreciated.