Our quality commitment is to ensure that you receive the best health care possible today and that you are fully involved in the future of your health service.
Cladding replacement programme -
The Main Entrance is closed until March 2019.
All access will be via the side door opposite the Play Garden.
The bus stop outside the Main Entrance area will also be closed. Buses will stop at the alternative bays outside QEUH Entrance.
A pedestrian route will be provided to ease external access from RHC to QEUH and bus stops.
External and internal signage will be in place. Staff will be on site during the initial period to help with way finding.
The National Child Psychiatry Inpatient Unit, located in Ward 4 at the Glasgow Royal Hospital for Children, provides flexible in-patient psychiatric services for children aged 5-11 years with severe psychiatric disorders, which may be complicated by neurodevelopmental disorders, physical health problems and complex psychosocial factors, requiring the specialist assessment and treatment skills of the multi-disciplinary Child Psychiatry Team based in the Unit. As the unit is a national service we consider referrals from all Scottish Health Boards.
General Tel: 0141 452 4535 (office hours) 0141 452 4540 (evenings and weekends)
Location address:
Directions: Ward 4 is accessed from the main entrance to the Royal Hospital for Children.
From inside the main entrance walk past the reception desk and down the corridor on the left hand side. The lifts are first door on the right and take lift to the fourth floor. Entrance to Ward 4 is on the right hand side.
The main RHC Reception Desk has direction cards available to assist visitors.
The children’s hospital features 244 paediatric beds with a further 12 neonatal beds in the maternity unit next door. The vast majority of the paediatric beds are in single rooms with space for overnight accommodation for parents. The hospital also features a cinema - the Medicinema, Science Centre interactive activity walls funded by the Glasgow Children’s Hospital Charity, indoor and outdoor play areas and a roof garden.
The hospital provides a large number of specialist services to the West of Scotland and the wider population of Scotland in addition to the full range of secondary care services to people of Greater Glasgow and Clyde. Specialist services include: cardiology and cardiac surgery, renal and bone marrow transplantation. For a number of these services, the children’s hospital is recognised as the sole provider in Scotland.
To help children and their parents understand what will happen when they go to hospital staff at the Royal Hospital for Children (RHC) have worked with the charity What? Why? Children in Hospital (WWCIH) to produce a number of videos aimed at preparing children for their hospital visit.
The series of videos cover subjects such as MRI, CT, ECG, Echo, EEG and Nerve Conduction Studies. The charity has made hospital videos showing what happens during the procedure and also play videos with pretend play ideas to help families prepare at home.
The Aroma Café will provide a range of hot and cold snacks and beverages. All profits made by the café - wholly owned by the NHS - will be reinvested in the NHS and the café will be staffed by NHS employees.
Key features of the café will include:
Fifty per cent of products with lower fat, sugar and salt
Catering staff developing and testing healthy recipes
Coffee ethically sourced with 100 per cent traceability to farmers who will benefit from a price 150 per cent higher than the Fairtrade price.
Facilities for use of patients and members of the public in hospitals and health centres, for example, telephones, cash withdrawal machines (ATM), shops and cafes.
Separate facilities for baby feeding and nappy changes are available, Level 0
A Welcome for Breastfeeding Families at NHSGGC
Breastfeeding will be regarded as the normal way to feed babies and young children
Mothers will be enabled and supported to feed their infants in all public NHS Greater Glasgow and Clyde areas
Comfortable facilities will be made available for mothers who prefer privacy
Signs in all public areas of NHS Greater Glasgow and Clyde will inform users of this policy
If you need support or help to breastfeed while using the hospital please speak to a member of staff
Facilities for use of patients and members of the public in hospitals and health centres, for example, telephones, cash withdrawal machines (ATM), shops and cafes.
Facilities for use of patients and members of the public in hospitals and health centres, for example, telephones, cash withdrawal machines (ATM), shops and cafes.
Location address:
Exterior Level 0
Exit the Hospital at Main Entrance
Turn Right. Cash Machine is located on the wall next to the Entrance
The Healthcare Chaplain for the Royal Hospital for Children can be contacted on 0141 452 4017.
The Sanctuary is on the ground floor: follow the signs to Atrium; Pass Clinic 5 – the
Sanctuary is straight ahead. It is a place of peace, meditation and prayer for all people and was designed with the needs of children and families in mind – as well as being inclusive of all faiths and beliefs.
A monthly Remembrance Service is held in the Sanctuary for those who have been bereaved. For more information please phone the Chaplain.
The Chaplain’s office is next to the Sanctuary.
The Chaplaincy Service delivers spiritual and religious care to all people. Spiritual care addresses the fundamental human need to have a sense of peace, security and hope particularly in the context of injury, illness or loss. Healthcare Chaplains do this by being attentive to the patient’s story, looking for sources of strength and resilience, valuing the person and what is most important to them. Religious care can be a crucial aspect of this. Healthcare Chaplains work with other NHS staff to ensure that these needs are met and, where appropriate, in partnership with local faith and belief groups.
For general enquiries about Healthcare Chaplaincy in NHSGGC you may contact the Head of Chaplaincy and Spiritual Care tel: 0141 211 3026 or email us at [email protected]
If you are contacting the Chaplaincy Service about a patient in one of our hospitals, please ensure, if possible, that the patient is aware of this and has agreed to it.
An NHS Healthcare Chaplain is always on-call and ward staff can arrange for them to be paged. A Roman Catholic Priest is also available at all times.
Facilities for use of patients and members of the public in hospitals and health centres, for example, telephones, cash withdrawal machines (ATM), shops and cafes.
Location address:
Level 3
Follow the signs to Atrium
Take Lift/Stair to Level 3
Exit Lift/Stair at Level 3
Turn Right. Area 3D is located along the corridor on your Right
Child Bereavement UK has been commissioned by NHS Greater Glasgow and Clyde with funding from Glasgow Children’s Hospital Charity to provide bereavement support for families bereaved of a baby or child, and training to support NHSGGC staff.
Child Bereavement UK is a national charity which supports families and educates professionals when a baby or child dies or is dying, or when a child is facing bereavement.
Glasgow Children’s Hospital Charity raises money to fund additional resources and to enhance and improve the facilities and services in the Royal Hospital for Children, Glasgow.
Find us at the Fundraising Hub next to the reception desk at the main entrance to the hospital.
GP Out of Hours Service - Adults and Children Tel: 111
This centre will see and treat Adults and Children who have been referred by NHS24.
When your GP surgery is closed, and you’re too ill to wait until it re-opens, you should contact the GP Out-of-Hours Service by calling NHS 24 on 111.
When you call NHS24, you will be put through to a health professional who will ask you about your symptoms and arrange for you to see a GP if necessary.
The out-of-hours GP may either call out to see you or you may be asked to attend the primary care emergency centre where the out-of-hours GPs service is based.
Please do not attend a primary care emergency centre without calling NHS 24 first.
General Practitioner (Family Doctor) Services.
When your GP surgery is closed call NHS 24 free on 111 if you are ill and it can't wait until your regular NHS service reopens.
A 48 seat cinema - the Medicinema - has been specially created in the new hospital to provide first class entertainment to our young patients during their stay with us.
Paediatric Clinical Psychology Service Tel: 0141 451 6574 / 6499
This service offers psychological assessment and intervention on an inpatient and outpatient basis for children and young people who regularly attend any of the medical and surgical teams at the RHC, with physical health conditions, who are experiencing emotional and behavioural difficulties related to their health condition. Referrals are typically made through medical or surgical teams.
General Tel: 0141 451 6574 / 6499
Web : http://www.nhsggc.org.uk/PCP
Location name: Office Block
Location address:
Level 2
Paediatric Liaison Psychiatry Team Tel: 0141 451 6529
The Paediatric Liaison Psychiatry Team is a specialist multi-disciplinary team comprising of Psychiatry, Psychology, Nursing, and a Paediatrician. We provide mental health assessments and interventions on an inpatient and outpatient basis for children and young people who regularly attend medical or surgical teams at the RHC. The Paediatric Liaison Psychiatry service is available to children of all ages, all ranges of learning ability and from all geographical areas. Referrals are accepted where there are complex needs, requiring the expertise of a multi-disciplinary mental health team.
Common reasons for referral include:
Complicated psychological difficulties relating to physical illness
Neuropsychiatric disorders
Physical conditions with significant psychological aetiology or component
Complex pain disorders
Overdose or self-injury in under 12s or where physical complications related to this require a prolonged inpatient stay
Support with care planning and management for young people with complex neurodevelopmental difficulties receiving care at RHC
Eating disorders requiring admission to RHC due to physical health compromise
Functional neurological disorders
We provide an on call service for assessment of acute mental health presentations within the RHC, and under-18s presenting in A&E at Glasgow Royal Infirmary (GRI) and Queen Elizabeth University Hospitals (QEUH). This service is provided Monday to Friday from 9am to 5pm.
Referrals are typically made through medical or surgical teams. Children and young people who are inpatients in the hospital are generally seen within one working day of referral, and there is usually no waiting list for standard out-patient appointments.
You can find the Paediatric Liaison Psychiatry Team at:
Paediatric Liaison Psychiatry Team Business Support, Office Block, Zone 2.01, Royal Hospital for Children, Queen Elizabeth University Hospital, 1345 Govan Road, Glasgow, G51 4TF
Telephone 0141 451 6529
If you are in a ward in the hospital you can ask one of the nurses to call us using the number above.
The Paediatric Orthotics Department is located in clinic 12 on the ground floor of the Royal Hospital for Children Glasgow.
It is the only Orthotics department in Scotland specializing solely in Paediatrics. The core treatment area is Greater Glasgow with many other patients originating from all over Scotland through both regional and national services.
The service is delivered through the Paediatric Orthotic Service Lead and highly specialized Paediatric Orthotists supported by a team of Paediatric Orthotic Rehabilitation Technicians and a Paediatric Orthotic Assistant and a Paediatric Orthotic Administrator.
The term Orthosis comes from the Greek orthós and means to make straight. The Prescription of Orthoses may range across the entire body treating multiple conditions and syndromes including Spina Bifida, Cerebral Palsy, Erbs Palsy, Hyper mobility, Juvenile Idiopathic Arthritis, Neuromuscular and Idiopathic Scoliosis, Chest Wall Deformity, Plastic surgery, Muscular Dystrophy, CTEV and various Syndromes.
Referral to the Paediatric Orthotic Service RHC Glasgow should preferably be done through Trakcare.
Our Orthotics Service provides assessment of the whole body for biomechanical problems. If appropriate we may prescribe, measure, fit and review an Orthosis. This is a body worn device which may also be called a ‘brace’ or ‘splint’.
Paediatric Rheumatology provides care to young people with Rheumatic conditions such as Juvenile Idiopathic Arthritis (JIA), Systemic Lupus Erythematosus (SLE), Vasculitis, Uveitis, Juvenile Dermatomyositis, Scleroderma and anto inflammatory conditions.
We cover inpatient, outpatient and day care areas within the Royal Hospital for Children and Outpatients in the Panda unit in the Paisley Royal Alexandra Hospital.
Facilities for use of patients and members of the public in hospitals and health centres, for example, telephones, cash withdrawal machines (ATM), shops and cafes.
Location address:
South Glasgow University Hospital - Level 1
Follow the signs to South Glasgow University Hospital
Upon arrival take Arran (Lift & Stair) to Level 1
Exit Arran (Lift & Stair) at Level 1
Turn Right. Restaurant is straight ahead on your Left
Facilities for use of patients and members of the public in hospitals and health centres, for example, telephones, cash withdrawal machines (ATM), shops and cafes.
Location address:
Self Check in kiosk, Level 0
Volunteers will be on hand to assist with self check in if required.
If you are attending as an outpatient you can check in when you arrive, using the letter we sent you - just like at an airport.
Scan your letter at one of the scanning check in points, confirm your details and you'll be shown on screen where to go next.
When you arrive at your outpatient waiting room keep an eye on the screen - it will call you to your clinic room.
The Therapy Hub is home to a range of clinics, including Physiotherapy, Speech and Language Therapy, Dietetics and Clinical Psychology, and has a staffed reception desk.
Outpatient Department
Contact Title: Reception
Contact Tel: 0141 452 4650
General Tel: 0141 452 4650
Location address:
Ground Floor
Travel Office
Contact the Travel Office for queries regarding patient travel expenses.
Facilities for use of patients and members of the public in hospitals and health centres, for example, telephones, cash withdrawal machines (ATM), shops and cafes.
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