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COVID-19 (Coronavirus info)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Patient Feedback – We are listening

Information about coronavirus (COVID-19)

If you need information on coronavirus (COVID-19), you can find the most recent updates on public health advice here:

A free helpline has been set up for those who do not have symptoms but are looking for general health advice: 0800 028 2816

If you have symptoms, it is important that you stay at home for 7 days from the start of your symptoms. Other members of your household should stay home for 14 days from the start of your symptoms, even if they don’t have symptoms themselves.

Your feedback helps us to build upon what works well and to improve what could be better.

How can you give feedback?

We have our own online patient feedback system (see the form below).

This is a confidential way for our patients, their families and the wider public to share their healthcare experiences, good or bad and for us to learn from those experiences.

It is important to note that you will not receive a direct response to the specific issues you raise via our website. However, your comments will be used to drive forward change.

If you choose to receive a copy of our annual Patient Feedback Report you will see how patient comments have influenced change. Find out how 'we are listening' to your comments and how we're responding - click here to view our reports.

We’ve made a short film which features real examples where patients telling us about their experiences have helped us to improve.

 Patient Feedback Form 

About your feedback

Help for Type of Feedback

What does your feedback relate to?

Help for Related Feedback

Tell us where your feedback is about

Help for where Section

What hospital does your feedback relate to?

Help for What Hospital Section
What hospital does your feedback relate to?
What area is the Community Health Service or Health Centre in?

What is your feedback about?

Help for About Section
(select at least one option)

What service is the feedback about?

Help for Service Section
(select at least one option)

What service is your feedback about?

Help for Service Section



Emergency Care & Medical

Rehabilitation & Assessment

Surgery & Anaesthetics

Women & Children

Other / Not Sure

Mental Health - Services

What are your comments?

Help for Comments Section

Please enter your comments below, however please do not include any information that would identify you or any other person.
You will not receive a direct response to your comments.

Your details

Help for Comments Section

Please ensure you select Y/N on the following three questions.

Please help us improve our services by providing further details below about you, or who your comments relate to. If you don't wish to do so, simply click the submit button and your comments will be sent to us.

Further details

You can also provide feedback...

In person

Ask to speak to a person in charge. It may be that they will be able to address your concerns straight away.


You can also choose to submit feedback about your experience or that of a relative/friend via our patient experience freephone number which is 0300 123 9987.


If you would like to make a formal complaint about our services, please visit our Complaints page.

Care Opinion

This is a public website, run by an independent organisation. Patients and families can use this site to provide anonymous feedback about their experiences in any of our services within the last three years. We are alerted to all NHS Greater Glasgow and Clyde stories and we will respond online.  Visit:



Last Updated: 07 January 2021