Patient Feedback – We are listening

Information about Corona Virus (COVID-19)

If you require information on corona virus (COVID-19) you can find the most recent updates on public health advice here:

http://nhsinform.scot/coronavirus

A free helpline has been set up for those who do not have symptoms but are looking for general health advice: 0800 028 2816

If you have symptoms, it is important that you stay at home for 7 days from the start of your symptoms. Other members of your household should stay home for 14 days from the start of your symptoms, even if they don’t have symptoms themselves.

Your feedback helps us to build upon what works well and to improve what could be better.

How to feedback?

We have our own online patient feedback system (see the form below).

This is a confidential way for our patients, their families and the wider public to share their healthcare experiences, good or bad and for us to learn from those experiences.

It is important to note that you will not receive a direct response to the specific issues you raise via our website. However, your comments will be used to drive forward change.

If you choose to receive a copy of our annual Patient Feedback Report you will see how patient comments have influenced change. Find out how 'we are listening' to your comments and how we're responding - click here to view our reports.

We’ve made a short film which features real examples where patients telling us about their experiences have helped us to improve.

 Patient Feedback Form 

About your feedback

Which of these are you?:

-- select -- Patient Service User Parent / Guardian Carer Relative Volunteer / Advocate

Type of feedback:

Field is required -- Type of Feedback -- Comment or Suggestion Praise

Next

What does your feedback relate to?

Field is required

Hospital In-Patient Services

Hospital Out-Patient Services

Community Health Services and Health Centres

Other NHS Services

Next

Tell us where your feedback is about

What hospital does your feedback relate to?

Field is required

-- Select a Hospital -- Beatson West of Scotland Cancer Centre Drumchapel Hospital Dumbarton Joint Hospital Dykebar Hospital Eriskay House Gartnavel General Gartnavel Royal Hospital Glasgow Dental Hospital and School Glasgow Homoeopathic Hospital Glasgow Royal Infirmary Golden Jubilee National Hospital Inverclyde Royal Hospital Leverndale Hospital Lightburn Hospital MacKinnon House Mansionhouse Unit Mearnskirk House Mother & Baby Mental Health Unit Parkhead Princess Royal Maternity Ravenscraig Hospital Rowanbank Clinic Royal Alexandra Hospital Royal Alexandra Hospital Elderly Mental Health Royal Hospital for Children Skye House Queen Elizabeth University Hospital Stobhill Elderly Mental Health Unit Stobhill Hospital Stobhill Hospital (New) Vale of Leven District General Hospital Victoria Hospital (New) West Glasgow Ambulatory Care Hospital

What hospital does your feedback relate to?

Field is required

-- Select an Area -- Glasgow North East Glasgow North West Glasgow South East Dunbartonshire Inverclyde Renfrewshire East Renfrewshire West Dunbartonshire

What area is the Community Health Service or Health Centre in?

What is your feedback about?

(select at least one option)

Accessing the building

Catering

Hospital Discharge

Reception

Staff

Transport

Other

Appointment

Hospital Admission

Parking

Smoking

Treatment

Waiting Times

Field is required

Next

What service is the feedback about?

(select at least one option)

Administration

Community Adult Mental Health

Community Midwifery

Community Rehabilitation

District Nursing

Health Visiting

Learning Disability

Nutrition and Dietetics

Oral Health

Podiatry

Sexual Health (Sandyford)

Speech and Language

Other / Not Sure

Addiction Services

Community Dental

Continence (SPHERE)

Health Improvement

Homelessness and Housing

Treatment Room Nursing

Occupational Therapy

Palliative Care

Physiotherapy

School Nursing

Specialist Childrens Services

Youth Health Service

Field is required

Next

What service is your feedback about?

Diagnostics

Scan

Haematology (Blood)

X-Ray

Specialist

Oncology (Cancer)

Neurosciences (Nerves/Brain)

Spinal Injuries

Renal

Transplants

Emergency Care & Medical

Accident & Emergency

Minor Injury Unit

Cardiology (Heart)

Dermatology (Skin)

Endocrinology (Glands/Hormones)

Gastroenterology (Digestive system)

Infectious Diseases

Respiratory (Breathing /Lungs)

Rheumatology (Joints/Bones)

Rehabilitation & Assessment

Dietetics

Disability

Falls

Speech & Language

Stroke

Palliative Care

Physiotherapy

Podiatry (Feet)

Psychiatry (Mind)

Psychology (Mind)

WestMARC (Wheelchairs/Artificial Limbs)

Surgery & Anaesthetics

Ear, Nose & Throat

Endoscopy

General Surgery

Plastic Surgery

Urology

Women & Children

Baby or Child

Pregnancy

Women's Health

Other / Not Sure

Other / Not Sure

Mental Health - Services

Addiction - Alcohol

Addiction - Drugs

Acute Mental Health

Psychology

Crisis

Out of Hours

Community Mental Health Team

Eating Disorders

Other / Not Sure

Liason Psychiatry

Primary Care Mental Health Team

Homeless Mental Health

Compass

Esteem

Learning Disability

Forensic Mental Health

Next

What are your comments?

Please enter your comments below, however please do not include any information that would identify you or any other person.
You will not receive a direct response to your comments.

Field is required

Next

Your details

Please ensure you select Y/N on the following three questions.

Are you okay if we wish to contact you about your story? YES NO

Would you like to receive all the latest news about hospitals and services in your area? YES NO

Would you like to receive a copy of the annual summary of comments and actions? YES NO

Please enter your email address:

Please help us improve our services by providing further details below about you, or who your comments relate to. If you don't wish to do so, simply click the submit button and your comments will be sent to us.

Further details

What is your sex? Select an Item -------------- Male Female I do not wish to answer Is your current gender different to your gender at birth? Select an Item -------------- Yes No I do not wish to answer What is your age group? Select an Item -------------- Under 16 16 – 24 25 – 34 35 - 44 45 - 54 55 - 64 65 - 74 75+ I do not wish to answer What religion, religious denomination or belief do you identify yourself as?   Select an Item -------------- Atheism Buddhism Church of Scotland Hinduism Islam Jewish Jainism Judaism Muslim None Other Christian Roman Catholic Sikhism Other, please specify in text box below. I do not wish to answer Other religion or belief What is your ethnic group?   Select an Item -------------- White Scottish English Welsh Irish British Polish Gypsy or Traveller Asian; Asian Scottish; Asian British Pakistani, Pakistani Scottish or Pakistani British Indian, Indian Scottish or Indian British Bangladeshi, Bangladeshi Scottish or British Chinese, Chinese Scottish or Chinese British African, Caribbean or Black African, African Scottish or African British Caribbean, Caribbean Scottish or Caribbean British Black, Black Scottish or Black British Other Ethnic Group Arab Mixed Background I do not wish to answer Other ethnic group, or more details Do you need an interpreter or other communication support? Select an Item -------------- Yes No I do not wish to answer Do you have a physical or mental health condition or illness lasting, or expected to last 12 months or more? Select an Item -------------- Yes No Don't Know Prefer not to answer If yes, does your condition or illness reduce your ability to carry out day-to-day activities? Select an Item -------------- Yes, a lot Yes, a little No Prefer not to answer Does this condition or illness affect you in any of the following areas? Select an Item -------------- A long term illness (such as diabetes, cancer, HIV, heart disease or epilepsy) Dexterity (for example lifting or carrying objects, using a keyboard) Hearing (for example deafness or partial hearing) Learning, understanding or concentrating Memory Mental Health Mobility (for example walking short distances or climbing stairs) Socially or behaviourally (for example associated with autism, attention deficit hyperactivity disorder (ADHD) or Asperger’s Syndrome) Stamina, breathing or fatigue Vision (for example partial sight or blindness) None Prefer not to answer Does this condition or illness affect you in any other ways Which of the following options best describes how you think of yourself?  Select an Item -------------- Bisexual Heterosexual or Straight Gay or Lesbian Other Prefer not to answer

You can also provide feedback...

In person

Ask to speak to a person in charge. It may be that they will be able to address your concerns straight away.

Phone 

You can also choose to submit feedback about your experience or that of a relative/friend via our patient experience freephone number which is 0300 123 9987.

Complaints

If you would like to make a formal complaint about our services, please visit our Complaints page.

Care Opinion

This is a public website, run by an independent organisation. Patients and families can use this site to provide anonymous feedback about their experiences in any of our services within the last three years. We are alerted to all NHS Greater Glasgow and Clyde stories and we will respond online.  Visit: www.careopinion.org