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Involving People in Service Improvement and Redesign

The Patient Experience & Public Involvement (PEPI) team also facilitate and support how patients and carers and NHSGGC staff  communicate with each other, share ideas and improve services together as part of continual service improvement and redesign.

We do this via the Board's work to transform health and social care services as part of the Moving Forward Together Programme and you can find out how we have worked with stakeholders to develop our vision for the future on the dedicated website


Current Service Improvement and Redesign Projects

In this section you can find out more about how we are working alongside patients, carers and services to improve outcomes and experience through service redesign.

  • A Redesigned Dermatology Service Model at the Queen Elizabeth University Hospital 

This new model focuses on modernising the patient pathway to minimise dermatology inpatient episodes by providing intensive treatments and drug regimens in an outpatient treatment setting. This has resulted in a reduced need for inpatient admissions and there is clear evidence of a reduction in bed use as the ambulatory care model has developed.

To refine and develop the model the service sought feedback from patients to ensure we maximise outcomes and experience whilst delivering safe, effective, sustainable and person centred dermatological treatment and care. Their early feedback meant that NHSGGC has retained an inpatient model as early options explored going to a zero bed model. You can read about how we engaged in this report and we will continue to work alongside our staff, patients and carers as we implement the new model.