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*UPDATED* Vaccine info, general info and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions in place.

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Complaints

If you, or someone you know would like a copy of our Complaints Factsheet in another language or format, please call us on 0141 201 4915.

Scottish Public Services Ombudsman (SPSO) - www.spso.org.uk

The SPSO is the final stage for considering complaints about public sector services in Scotland. On completion of a stage 2 complaint investigation you have the option of contacting the Scottish Public Services Ombudsman (SPSO) to consider your complaint further if you are unhappy with the outcome. The SPSO will assess whether the treatment provided was reasonable in the circumstances at the time. If you do decide to take your complaint to the SPSO, they do not normally investigate complaints if you have known about the events that happened, or that you became aware of, more than 12 months before complaining.

 

SPSO contact details are:

SPSO

Bridgeside House

99 McDonald Road

Edinburgh

EH7 4NS

(if you would like to visit in person, you must make an appointment first).

Their freepost address is: FREEPOST SPSO

Freephone: 0800 377 7330

Online: www.spso.org.uk/contact-us

Website: www.spso.org.uk

Last Updated: 03 February 2021