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COVID-19 (Coronavirus info)

Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Positive Approaches to Working with Challenging Behaviour

NHSGGC recognises that Violence & Aggression (V&A) is a risk that all of its employees & patients can be exposed to. Those who are experience it can be at risk of physical and emotional harm as a result. NHSGGC has lawful responsibility to reduce this risk & act to keep our staff as safe as is practicable. Our aim is that the V&A risk will be reduced to its lowest practicable level and that relationships between ourselves, our patients and others that use the service are positive & respectful.

To help achieve this, a Public Health, Human Rights Based, Risk Reduction model is used. Part of that model includes provision of training that is relevant and sufficient for your role within GGC.


Essential Learning Resources

Recommended Learning Resources

learnPro modules:

GGC: 003 Reducing Risks of Violence and  Aggression

GGC: 129 Conflict & Challenging Behaviour

Some RN/RMs may need to also attend additional, classroom based courses, if you work in higher risk areas. This will be determined by your area’s manager who will have completed the V&A risk assessment and training needs analysis.


Professional and Organisational Policy and Guidance

Further information and resources (eg. V&A Reduction Policy & Risk Assessments) can be found on Health and Safety, Violence Reduction page on HR Connect.

Last Updated: 23 September 2021