Patients, family and staff across the Board area are being encouraged to have a ‘What Matters To You?’ conversation next month.
Running on Thursday, 06 June, the What Matters to You? awareness raising day across hospitals and social care facilities aim to stimulate more meaningful conversations between healthcare staff and patients, and their families and carers.
More than 700 teams in over 30 countries ranging from Argentina, Peru, and the USA to Portugal, Germany, Canada and Estonia took part in the day last year which highlights the value of really understanding the important things in people’s lives.
Our paediatric and older people care teams have pioneered the movement and have been at the international forefront in developing ways of working which provide a consistent and reliable process around What Matters To You?
Dr Margaret McGuire, nurse director, said: “What Matters to You? Day is a wonderful opportunity for patients and visitors to sit down with staff and really understand the huge benefits of person centred care.
“Asking ‘What Matters To You?’ is now one of the fundamental questions we ask our patients. This is part of a global shift in approach from ‘what’s the matter with you?’ to ‘what matters to you?’.
“It’s a simply approach but very effective. We know from experience, and growing international evidence, that focusing on what really matters to people can play a large part in the overall quality and effectiveness of their care and help build relationships.
“This conversation with patients, families and carers can make them feel more at ease and involved in the care they, or their loved one, receives. It also gives staff a fuller insight into what each individual patient is like and what they like.”
Jennifer Rodgers, chief nurse for Paediatric and Neonatal Services, said: “We introduced the idea of children completing a ‘what matters to you’ poster eight years ago and have been building the idea across the board and the country year on year.
“Very quickly, I realised we made assumptions about what mattered to children and that the only way to really know was to ask.
“Stories began to emerge, such as that of a wee girl who was admitted to the Royal Hospital for Children with her dad. Together, they completed their poster but a short time later he was rushed to an adult hospital leaving her on the ward without her main carer.
“The young girl had autism and had her own unique way of communicating. The poster enabled hospital staff to understand and care for her.”
There will be information stands in the atriums of Glasgow Royal Infirmary, Gartnavel General, Royal Hospital for Children, Queen Elizabeth University Hospital, the Langlands Unit, Inverclyde Royal Hospital, Royal Alexandra Hospital and the Vale of Leven Hospital promoting the day and urging people to get involved.