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Interpreting service now available online

Friday, May 10, 2019

A pilot project which offers Deaf BSL patients access to BSL (British Sign Language) interpreting services is being trialled for an initial six month period to gauge its success. 

We are enabling Deaf BSL patients to use an app which they can download to their mobile and when they attend an appointment they can get instant access to a BSL interpreter on screen. 

The project is part on an eHealth revolution across Greater Glasgow and Clyde where the use of online technology is being introduced to provide further choice and flexibility for patients.

Deaf BSL patients can decide for themselves if they want to use this service which is being promoted within the BSL community.  If the patient chooses this mobile interpreting service their GP or other healthcare provider will be informed.

Jac Ross, Equality and Human Rights Manager, said:  “This new development which enables BSL users to download the app to their own phone or device means they can carry the interpreter to their GP appointment in their pocket; improving their direct access. 

"This development will not be replacing face to face interpreters but allowing choice for Deaf people in a health appointment.”

Paul Hull, Health Improvement Practitioner, added:  “As a deaf person myself,  I understand and can empathise with how frustrating it can be for Deaf BSL users meeting medical staff and worrying if communication support will be available. 

“Using a video interpreting mobile app can be extremely useful and allow deaf BSL users to become more independence and allow communicating with NHSGGC staff with ease.”

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