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NHSGGC Outlines Five Year Plan Towards Excellence in Healthcare

Tuesday, February 19, 2019

NHS Greater Glasgow and Clyde has launched a five year strategy on how it intends to build on the quality of healthcare for its 1.15 million residents. 

‘The Pursuit of Healthcare Excellence’ is broken down into three key areas of quality care -  effective, person-centred and safe – giving examples of what it does well at the moment and areas where this can be strengthened. 

Nurse Director Dr Margaret McGuire said: “Our patients and staff are at the centre of everything we do. 

“When surveyed our patients already feel that the care they receive is caring and compassionate and our staff are kind, competent and professional. Those who took part also felt that we take time to listen to them and they were involved in decisions around their care. 

“We need to build on this over the next five years and beyond and continue to improve the quality of our care. Social issues such as poverty, housing, education, stigma and discrimination all affect a person’s wellbeing and it is essential that we develop and strengthen partnerships with third sector organisations and communities to tackle the underlying causes of ill health. 

“The strategy, which was approved by Board members today, outlines how we intend to continuously improve the quality of care to our patients, carers and communities over the next five years.” 

Examples of how NHSGGC plans to enhance healthcare are: 

  • People will be given the opportunity to be involved in decisions about their care – and people who matter to them will also be included in this
  • Visiting will continue to be person centred and we will look at ways where this can be enhanced
  • ‘Variation’ in care can be an issue and we will look at how this can be identified and reduced
  • We will look at better ways of collecting and organising information to allow healthcare professionals to better diagnose and develop treatment options
  • We will fully support our volunteers and develop new ways of harnessing this powerful resource to expand the valuable support they can offer. 

Dr McGuire added: “The success of the NHS over the last 70 years has led to people enjoying longer and healthier lives. One of our key challenges is how to improve and transform our services to meet current and future health needs. We need to take our staff, patients and their families on this journey and this report outlines how we will do this over the next five years.” 

ENDS 

For further information either telephone 0141 201 4429 or email [email protected]

 

 

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