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Parents Over the Moon With Videos of their New Borns on the Road to Recovery

Wednesday, November 1, 2017

Technology that uses personalised video to help parents stay connected to their new born baby in Scotland’s largest neo-natal intensive care unit has reached a major milestone. 

The first unit in the UK to adopt this technology has in the space of only a few months already offered a hundred parents and extended family members the opportunity to watch their baby in hospital when they are unable to attend. 

And now another 60 neonatal units across the country have signed up to introduce it to their parents following its success at the Royal Hospital for Children in Glasgow. 

The idea of creating a video which parents can access came from a parent who received a personalised video of the new car he was buying. 

He asked staff at the Royal Hospital for Children’s neo-natal intensive care unit if it was possible for staff to send him video updates of his own baby.  

Neil Patel, Consultant Neonatologist, spent some time researching to try and identify how new technology could provide an opportunity for this to happen.  He contacted vCreate who ticked all the boxes and were happy to provide the technology.  

Now parents and extended family are given a vCreate Viewer Licence that allows them access to videos of their own child only and as more videos are created a story is formed of the child’s road to recovery. 

The personalised video platform, that makes it quick and simple for our staff to create a video, can be securely accessed by the baby’s parents on any device at any time and has given parents and carers access to their baby when they cannot make it into the unit. 

Neil said:  “The Royal Hospital for Children in Glasgow offers the very best care and support to both new born babies and their parents or carers. 

“However, one key challenge that many parents face is that they may live a considerable distance from the hospital.  As a result, visiting the unit to be with their child as often as they’d like can be difficult. 

“Providing parents an opportunity to get regular updates on their baby when they are unable to visit, whether it be because they need to continue to work or are caring for other family members, is really important and seeing their child on screen is more reassuring than a phone call.

“Having researched the video technology available to us, we felt that vCreate could provide what we needed and after speaking to them direct they were keen to help. “

It was also critical that videos could only be accessed by the baby’s parents, which is another reason why vCreate was chosen.  

Ben Moore, vCreate added:  “We have an optional feature on the platform which ensures that all videos are internally published behind a secure firewall and are therefore only accessible by approved viewers. 

“The parents can then take the videos with them when the child leaves the unit as a memento. The videos are then permanently deleted from the system in line with data protection policy. 

“Although it may sound complex, from both staff and parent’s point of view, it’s really simple to use.” 



For further information either telephone 0141 201 4429 or email [email protected]


Pic:  Dr Neil Patel, Consultant Neonatologist & Staff Nurse, Emma Gallacher video one of the babies in the unit.


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Last Updated: 11 November 2021