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Information and guidance for public, NHSGGC staff, and community-based services.  Hospital visiting restrictions now in place.

Statement on Emergency Department Performance

Tuesday, December 20, 2016

The latest published performance statistics for our emergency department at Queen Elizabeth University Hospital, and indeed across the board area, are disappointing. We apologise to our patients who waited for more than four hours to be admitted to hospital or discharged home. 

Whilst our performance was less than ideal, we would wish to offer reassurance that patient safety was not compromised and that patients who unfortunately had to wait longer to complete their assessment were clinically able to do so.  

1787 patients attended the Queen Elizabeth emergency department between 5th and 11th December.  The majority of these patients were seen, assessed, treated and either admitted or discharge within four hours. 

Most of the remaining patients were seen and treated within six hours and but we accept that 41 patients took more than eight hours to complete their assessment and treatment and can only apologise once again to those patients. 

Improving emergency department performance remains a key focus for the board.

We are carrying out a ‘root and branch’ review of unscheduled care, headed up by deputy medical director Dr David Stewart. 

This includes identifying practical projects that will tackle bottlenecks and deliver improvements. The review brings together examples of best practice and learning that has enabled our clinical teams to introduce new ways of working to improve the quality of care we provide and make our processes more effective. This work will continue throughout the winter months. 

The £1.6 million we have received from Scottish Government this year is also helping prepare for winter.  Within the Queen Elizabeth, this will be used for additional staffing to help patient flow through the emergency department and hospital wards.  

We are also planning to temporarily transfer the small team of nurses who work in the minor injuries unit at Yorkhill to the Queen Elizabeth to bolster our winter resources. 



For further information either telephone 0141 201 4429 or email [email protected].

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Last Updated: 11 November 2021