In response to the Healthcare Improvement Scotland Inspection Report: Queen Elizabeth University Hospital Campus which has been published today please see full response below from Margaret McGuire, NHS Greater Glasgow and Clyde Nurse Director.
Margaret McGuire, NHS Greater Glasgow and Clyde Nurse Director, said: “Today’s report highlights a number of positive findings about both the environment and the care provided to patients within the new Queen Elizabeth University Hospital. However a number or concerns have been raised about the Langlands Unit - a separate standalone facility within the campus – which we have already action to address.
“The key pad entry system referred to within the Langlands Unit has already been taken out of use and a new arrangement to protect vulnerable patients has been introduced. Every patient is individually assessed and if required an activity tracker is worn by them with the full consent of their families. This new arrangement follows best practice in accordance with the Mental Welfare Commission’s guidance.
“Record keeping has again been highlighted by the inspectorate team as being inconsistent. I am confident that this is not a reflection on the care being given – our staff put patients at the forefront of everything they do.
“However I appreciate that good record keeping is a vital component of care and communication between staff and with patients and relatives, and I have personally overseen a process to reinforce and monitor effective record keeping. This includes the introduction of a daily process of spot checks to ensure that care plans are being completed and are reflecting the care being delivered.
“I want to offer reassurance that an assessment of staffing levels is made in each and every ward across NHSGGC on a day to day basis to ensure that staffing levels are safe and appropriate.
“We were always clear however that we would review nursing and midwifery staffing levels once the new model of acute services was in place. This work is underway and I am pleased that the Chief Nursing Officer is working with me on this.
“I have also agreed with Healthcare Improvement Scotland for the Improvement Advisor who will be working with our teams to focus on providing support for the improvements that we are putting in place within the Langlands Unit.”